2021 audi e-tron vs 2021 mercedes-benz GLS-Class
Reliability comparison based on NHTSA recall and complaint records.
2021 audi e-tron
2021 mercedes-benz GLS-Class
Stories from the shop
Look, these two are running close enough that you'd be fine either way. Reliability scores are within rounding distance (3.9 for the 2021 audi e-tron, 4.1 for the 2021 mercedes-benz GLS-Class), and they've each got their own laundry list of weak spots. There's no clean winner here on the data alone.
If you're leaning 2021 audi e-tron, know what you're getting into on electrical and powertrain. Those categories have noticeably more complaints than what the 2021 mercedes-benz GLS-Class sees, and they're not cheap items when they go.
On the dollars-and-cents side, total repair exposure across the top problem areas runs 3.9x higher on the 2021 audi e-tron. That's the number to keep in mind when you're pricing the deal — a $2,000 difference in purchase price disappears the first time you're staring at a transmission rebuild.
Bottom line: pick based on use case more than the spec sheet. If you tow heavy and don't want to think about it, that's one calculation. If you're a daily driver and want the cheapest path forward, that's another. Both of these will get you down the road. We're just telling you where each one is most likely to break.
Side-by-side by problem area
Common questions
Which is more reliable, the 2021 Audi e-tron or the 2021 Mercedes-Benz GLS-Class?
It's close to a tie. Both vehicles score within 0.2 points on our reliability index (3.9 vs 4.1). At this margin, either choice is defensible — base your decision on the specific failure modes that matter to you.
What goes wrong more often on the 2021 Audi e-tron?
Compared to the 2021 Mercedes-Benz GLS-Class, the 2021 Audi e-tron sees more reported issues in electrical and powertrain. That doesn't mean it's a bad truck — it means those are the categories worth budgeting for if you go that direction.
What goes wrong more often on the 2021 Mercedes-Benz GLS-Class?
On the categories we tracked, the 2021 Mercedes-Benz GLS-Class doesn't show meaningfully more complaints than the 2021 Audi e-tron. The two are running close.
Which has more recalls?
The 2021 Audi e-tron has more active recalls (3 vs 0). Total count is less important than severity, though — a vehicle with one critical recall and zero moderate ones is generally riskier than one with five moderate recalls.
Is an extended warranty worth it on either of these?
Both vehicles are out of factory bumper-to-bumper coverage at this point. Combined repair exposure across the top problem categories runs around $3,350 on the higher-risk vehicle. A quality service contract typically costs $1,800–3,500 over 3 years, so a single major failure usually pays for the contract. The math favors warranty coverage on whichever vehicle you choose, especially if you plan to keep it past 100,000 miles.