TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL DUE TO THE REQUIRED PART NOT BEING AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT DID NOT EXPERIENCE A FAILURE.
2009 Mercury Grand Marquis steering problems
moderate 5 complaints filed with NHTSA · avg repair $700
Complaints
5
Recalls
0
Crashes
0
Avg fix
$700
What owners are reporting 4 most recent
About a month ago I contacted Beechmont Ford (600 Ohio Pike Cincinnati, Ohio 45245) in reference to Manufacturer Recall Number # 13S08 NHTSA Recall Number # 13V385000. I've wrote them three time and they have not responded. A week ago I chatted with Fords Hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT THE VEHICLE HAD TO BE PLACED IN NEUTRAL TO BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RE…
I AM WRITING TO YOU CONCERNING A LETTER I RECENTLY RECEIVED FROM THE FORD MOTOR COMPANY CONCERNING SAFETY RECALL NUMBER 13S08 / NHTSA RECALL 13V385 STEERING COLUMN SHAFT FOR MY 2009 GRAND MARQUIS, VEHICLE ID#XXXXX.. I RECEIVED THE FIRST NOTICE OF THIS RECALL OCTOBER 2013. I CALLED RICH FORD LOCATED AT 8601 LOMAS BLVD NE, ALBUQUERQUE, NM 87112, PHONE NUMBER (505) 292-0000 ON NOVEMBER 1, 2013 T…
Common questions
How serious is the steering problem on the 2009 Mercury Grand Marquis?
It's a documented issue but not catastrophic. 5 complaints have been filed. Repairs average $700 and most owners catch it before it causes a breakdown.
At what mileage does the steering typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $700 for steering repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to steering?
No active recalls currently cover steering issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Other problem areas on this vehicle
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Severity ratings are derived from reported crashes, fires, injuries, and fatalities.
Repair cost estimates are independent-shop national averages and may differ in your area.
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