The contact owns a 2009 Mercury Marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (EPS) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA Hotline. The failure mileage was approximately 179,000.
2009 Mercury Mariner owner complaints
315 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.
steering 9 complaints shown
Tl* the contact owns a 2009 mercury mariner. While driving 35 MPH, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14v284000 (steering) the failure mileage was 103,200. Updated 02/21/17*lj *tr
I went in to the parking lot of the vince lombardi service station turned the car off when i went in on the way out turn the car on and i couldnt move the steering unless i really used force so if this was to happen to me while driving it would have been bad called ford they say for my vin number it does not have a recall for that however diring research i saw other mariners have a 14s05 recall which reflects pretty much what happened to me
I purchased my husband a 2009 mercury mariner very recently friday december 12/21/18 took delivery of vehicle, had it shipped up from sewell Audi, sugar land, tx. My husband drove the vehicle the day of delivery, we took it out for dinner @ a local food chain, no issues. Saturday morning, I took the vehicle out on a christmas shopping errand in the morning. The mariner drove fine and it is or seemed like a nice little SUV. I was negotiating a turn into a super target @ 144th & I-25 basically the power steering quit working immediatley. I nearly couldn't make it into the parking lot out of on coming traffic. I called my husband he drove up inspected under the hood it was then he noticed no power steering pump no power steering reservoir, must be electric. I got in the vehicle he came up in
Past 30 days while driving heard warning chime lasting about 2 seconds. No message visible on dashboard. On 12/18 while parking car warning chime and message "power steering assist failure." steering assist completely failed. Was able to drive car home (about 2 miles) - with difficulty when driving at low speed. Searched the web and found that others experienced the same issue and there is a recall for some cars of my year and model dealing with exactly this problem. I called my dealership and am awaiting a call from their service department (I had the a/c system serviced on nov 11 that appears unrelated). If this is not covered by the recall - it should be. The steering is so difficult without the assist that higher speed would almost certainly have LED to a crash.
Vehicle was stationary. Started vehicle and no power steering. Called Ford was told it was fixed on july 29, 2014 due to recall but same issue has happened again. Ford refuses to fix, was told was already fixed and nothing they can do. Went to dealership where it was bought now have to pay out of pocket.
The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 150,000.
I started the car and when I began to drive the wheel would not turn. I asked the parking garage attendant to try and he could not turn the wheel either. I had to get a flat bed tow truck to take the car from the garage to a Ford dealership. Ford told me the whole steering column needed to be replace due to faulty steering module. It cost me $1,100.17 to replace the steering column. On august 19, 2014 I brought the car to Ford to be serviced for recall 14s05. Because this recall was for power steering and the Ford motor company is aware of this problem, I thought the expense would be part of the recall. I have come to learn the the recall was to update the software only. Which was done to this car and didn't help. The Ford motor company should be held accountable for the serio
I drove my 2009 mariner 45 minutes to a nearby city. After shopping I turned on the car and had no electronic power assist. I turned the car off and back on and it returned. I parked at the next store to shop and when I returned there was no power steering until I restarted the mariner. It then worked for about a half hour on the drive home and cut out on the highway and would not come back on at that point. The next day it was fine. I did take it to a Ford dealer to check fault codes and recalls and there wasn't anything showing in the system. The power steering was working fine until a week later the issue returned.
powertrain 4 complaints shown
I was driving my 2009 mercury mariner and suddenly lost the ability to accelerate. A wrench light illuminated on my dash and the only thing I could do was coast to a stop. Pushing the gas pedal did nothing. I was able to very slowly get the car to a parking lot (it moved at an idle speed, but would not accelerate otherwise). When I got to the parking lot, I turned the car off. After waiting a few minutes, I turned the car back on and it seemed fine. I took it to a Ford dealership and they diagnosed it as being a problem with the throttle body, which they ended up replacing. This issue occurred on 12/10/2013 on a 2009 mercury mariner that I purchased new in november of 2008. It had approximately 69,000 miles on it when the incident occurred. I was driving at a speed of about 40 m
Tl* the contact owns a 2009 mercury mariner. The contact stated that while driving 65 MPH, there was a noise heard from the engine. The vehicle was taken to a mechanic who inspected the vehicle and discovered that there was no transmission fluid in the required reservoir. The mechanic informed the contact that the seal from the transmission was leaking fuel and referred her to a transmission specialist. The vehicle was then taken to the transmission specialist who informed her that they needed to do an overhaul and rebuild the transmission. The vehicle was scheduled for repairs. The manufacturer was notified of the failure who advised the contact that there was a technical service bulletin for the failure (NHTSA item number: 10039137: power train: automatic transmission) but no recalls. No
Driving my 2009 mariner premier about 35/45 MPH when wrench symbol comes on indicating throttle control powertrain / transmission problem car is not accelerating properly and transmission is jerking when I step on the gas pedal and the car shakes vibrates and feels under powered. Got home and parked it. Started it up and now check engine light is also on. Is this covered by the recall for extended warranty from Ford ?
While driving down the road anywhere from 20-55 MPH, the car seems to stall out and the accelerator no longer works. You have to pull over and shut the vehicle off and it will start again. Sometimes the same problem will occur again within seconds, minutes, or days later.
other 3 complaints shown
Faulty seal on the rear window has caused water to seep into the hatch release mechanism. Rear door will not open. There is no repair that can fix this issue. Cannot change rear lights due to being unable to open the rear door.
Charcoal canister and purge valve defective stuck at open. Check engine light, dropped fuel economy. Forced vehicle to shut off engine and no power, stop on freeway at full speed.
My truck stalls. I purchased a new battery, and it continues to stall while driving or idling.
cruise control 1 complaint shown
When pulling up to a stop sign the car just stopped next time coming off interstate to stop the vehicle kinda of lunged the next tine it just tried to stall had to put in neutral and keep foot on gas to keep it running. *tr
fuel system 1 complaint shown
While driving the mariner at 45 MPH on a busy street, the engine went into limp mode, lost all acceleration and slowed to 5 MPH. I was nearly rear-ended by the truck behind me and was forced to pull up onto a sidewalk, damaging my tire. Pulled the codes on the car and got a p111 code. Did some searching on the internet and found that this is a common issue and an extreme safety hazard. I was very happy that I was the driver, and not my 16 year old daughter!!! This is the second safety issue we have had with this car in the last month -- earlier the power steering went out, again without any warning in traffic. *tr
brakes 1 complaint shown
While driving vehicle brakes all of sudden go to the floor, no pedal response. This has happened a couple of times without warning. Once when I was approaching an intersection and light changed. My brakes all of the sudden went to the floor and I had to downshift and cut my wheels toward the curb to stop from crashing. Then a couple days later attempting to get it to mechanic it was fine and pumped properly. I wrote it off as a fluke. Then a few months later it happened again. My mechanic can't seem to find the issue and has charged me for new brakes, new master cylinder, new brake line, and another part for the abs power assistant. My car still continues to have this brake malfunction on and off. Somebody is going to end up getting hurt. This obviously is some kind of part defect. Please