LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative. A U11E9, or B16FB-15 may be set
full bulletin at NHTSA ↗2014 Jeep Grand Cherokee visibility problems
severe 27 complaints filed with NHTSA · avg repair $350 · see visibility across all vehicles →
Failure mileage
Complaints
27
Recalls
0
Avg fix
$350
1crash
1injury
What stands out
Of the 15 model years of Jeep Grand Cherokee we track for visibility problems, this one carries the most owner complaints on file — 27.
Owners have filed 27 visibility complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering visibility on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
full bulletin at NHTSA ↗Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
full bulletin at NHTSA ↗Flash: HVAC System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Some customers may experience one or more of the following conditions:HVAC is shutting off during a cold engine crank due to low voltage, user will need to manually turn HVAC system back on.. Erratic blower speed operation when using HVAC system in auto mode. Brief burst of hot or cold air after adjusting the HVAC temperature setting. Updating the HVAC software will correct these conditions.
full bulletin at NHTSA ↗Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of the 2014 Jeep Grand Cherokee describe seven distinct visibility problems. The most reported is windshield ghosting—a double-image effect from light sources that occurs day and night, causes driver fatigue and headaches, and persists across multiple model years and new vehicles on dealer lots. Owners say the issue stems from windshield thickness or angle and that Jeep declined investigation or remedy.
Wiper-related electrical failures appear frequently: wipers stuck on high speed, refusing to turn off even after engine shutdown, or activating on their own without being triggered. One owner confirmed a dealer diagnosis of defective multi-switch needing replacement at 53,000 miles; another faced a recall campaign (15V509000) that applied to their vehicle but lacked available parts for months.
Mirror design issues create substantial blind spots. Multiple owners report driver-side mirrors positioned too high and too large, blocking forward-left vision during city driving and left turns and nearly causing collisions. An 18-inch blind spot between mirror and windshield column is cited, with one owner reporting a fender bender directly traced to this design flaw.
Sunroof and rear-window spontaneous glass failures occur without impact or weather triggers—one sunroof burst at 65 mph on a freeway, another at 40 mph, and rear windows exploded while parked in a garage. Glass filled car interiors and created shock injuries.
Dashboard leather delamination causes reflective glare into the driver's eyes. Backup camera condensation renders the view blurry and unsafe. A sunvisor recall exists but dealership scheduling backlogs prevent timely repair.
Windshield scratching or cracking appears during cold weather, with one dealer dismissing the customer's report as impossible.
Same Jeep Grand Cherokee visibility reports on nearby years: 2011 · 2012 · 2015
Failure modes owners describe
Windshield ghosting (double-image effect)
Double light sources visible through the windshield during daytime and intensified at night, caused by windshield thickness or angle. Effect does not occur in other Jeep models such as Wrangler. Present across multiple model years (2014 and 2016 observed on dealer lot). Causes driver fatigue, headaches, and distraction.
When: Observed in 2014 model and confirmed in brand-new 2016 Grand Cherokee; duration described as 'awhile' and possibly within early warranty period
Symptoms owners cite: Double image or ghosting effect from light sources; Visible daytime; intensifies at night; Driver fatigue and headaches from focusing effort; Extreme distraction while driving
Repairs/costs cited: Owner tested windshield replacement on another vehicle to attempt fix; Jeep customer care declined investigation or mitigation. Technologies and material changes cited as possible solutions but not pursued by manufacturer.
Recalls/TSBs owners mention: Jeep customer care stated windshield is out of 1-year warranty period. Chrysler engineers declined to visit dealerships for investigation.
Windshield wiper electrical malfunction—non-responsive switch
Wipers function only on highest setting and stop immediately in their last position when not activated. Dealer diagnosis confirmed defective multi-switch requiring replacement.
When: Failure mileage approximately 53,000 miles
Symptoms owners cite: Wipers only function on highest speed setting; Wipers stop in whatever position they were in when activated; Loss of normal wiper speed control
Repairs/costs cited: Providence Auto (PA) confirmed multi-switch defective and required replacement
Recalls/TSBs owners mention: NHTSA campaign 15V509000 (Visibility) referenced by owner but vehicle not included in recall
Windshield wiper electrical malfunction—stuck on / won't shut off
Wipers suddenly activate and remain on continuously without manual control or engine restart. Multiple complaints suggest electrical control failure.
When: No specific mileage provided; complaint #13 started 6 days after purchase (5/26/2025 purchase, 6/1/25 failure)
Symptoms owners cite: Wipers turn on by themselves without activation; Wipers remain on and will not shut off; Issue persists after turning car off and back on; Intermittent nature—dealership unable to reproduce in some cases
Repairs/costs cited: Dealership advised switch and motor replacement needed (complaint #8). Complaint #13 owner took vehicle to dealer 3 times without diagnosis.
Driver-side mirror obstruction of vision
Mirror positioned too high and too large, blocking forward-left vision particularly during left turns in city driving. Creates 18-inch blind spot between mirror and windshield column. Multiple owners of average to below-average height affected despite seat height adjustment.
When: Affects 2014 models; ongoing design issue
Symptoms owners cite: Mirror blocks pedestrians in crosswalks during left turns; Cannot see vehicles approaching from left at stop signs; Mirror too tall to see over (at 5'6" and 5'8" heights); Blind spot between mirror and windshield column; Issue particularly severe in urban and city driving
Repairs/costs cited: No repairs attempted; owners note no seat height adjustment available to fully correct. Attempting to raise seat does not resolve blind spot.
Recalls/TSBs owners mention: No manufacturer response documented. Design described as inherently dangerous.
Sunroof spontaneous glass failure
Sunroof tempered glass shatters and explodes without warning, impact, or foreign object contact. Occurs at highway speeds (40–65 mph) and while vehicle parked. Glass fills car interior and falls onto driver.
When: Failure mileage 49,214 miles; occurs both during driving and while vehicle parked; complaint #22 on vehicle less than 1 month old
Symptoms owners cite: Loud explosion or shotgun-blast sound; Glass shatters into thousands of pieces; Glass falls into vehicle interior and onto driver; No visible external impact or damage; No environmental trigger (no overpasses, light traffic, closed garage)
Repairs/costs cited: Complaint #6 vehicle not repaired; complaint #22 owner reports Chrysler not accepting responsibility for replacement
Recalls/TSBs owners mention: Manufacturer declined to take responsibility in at least one case (#22)
Rear hatch window spontaneous glass failure
Rear window or hatch window explodes without impact or trigger. Glass shatters completely, including at edges, while vehicle parked or during normal use.
When: Failure mileage approximately 43,300 miles (#17); 80,406 miles (#20); vehicle parked in garage (#19)
Symptoms owners cite: Window explodes spontaneously without warning; Glass shatters completely with pieces everywhere; No impact or collision triggering failure; Occurs while vehicle parked and unoccupied
Repairs/costs cited: Complaint #17 repaired with window replacement; complaints #19 and #20 not repaired
Recalls/TSBs owners mention: Complaint #17 manufacturer notified; complaints #19 and #20 not reported to manufacturer
Dashboard leather delamination causing glare
Dashboard leather covering bubbles and warps, creating an uneven surface. Causes reflective glare into driver's eyes at certain sun angles, creating a visibility and safety hazard.
When: Warranty extended briefly by Jeep due to known issues; vehicle purchased in delaminated condition so original timing unknown
Symptoms owners cite: Leather covering bubbling and warping; Uneven dashboard surface; Significant reflective glare at certain sun angles; Glare directed into driver's eyes
Repairs/costs cited: Dealership noted Jeep had briefly extended warranty on component but refused repair or replacement outside of that period
Recalls/TSBs owners mention: Jeep extended warranty briefly for known issue; repair/replacement denied outside warranty window
Rear backup camera condensation failure
Condensation enters rear backup camera lens, rendering the image blurry and out of focus, preventing safe reverse visibility.
When: No specific mileage provided
Symptoms owners cite: Condensation inside camera lens; Blurry, out-of-focus image; Cannot see objects clearly while backing up; Safety hazard during reversing
Repairs/costs cited: Replacement needed; owner states this should be recall-covered
Windshield scratching or cracking in cold weather
Streaks or lines appear on windshield during cold weather (12°F); cracking sounds heard while driving. Dealer initially dismissed as ice; later suggested scratches only despite customer account of cracking sounds and progressive line formation.
When: Occurred at 16 months of lease; January 2016 incident at 12°F ambient temperature
Symptoms owners cite: Streaks on windshield appearing in cold weather; Cracking sounds during driving; Progressive line formation in multiple locations; Did not disappear with wiper flushing
Repairs/costs cited: Service department stated lines were scratches, not cracks; did not perform diagnostic or repair
Recall part unavailability (NHTSA 15V509000)
Multiple owners received recall notification for NHTSA campaign 15V509000 (Visibility) but required parts were unavailable for extended periods, preventing timely repair. Manufacturer exceeded reasonable timeframe for recall completion.
When: Multiple complaints from 2014 models; no specific availability timeline provided
Symptoms owners cite: Recall notification received; Parts unavailable at dealership; Manufacturer exceeded reasonable repair timeframe
Repairs/costs cited: Parts not available; VIN tool confirms unavailability
Recalls/TSBs owners mention: NHTSA campaign 15V509000 issued but parts not supplied within reasonable timeframe
Synthesized from 27 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had visibility trouble with your 2014 Jeep Grand Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the visibility problem on the 2014 Jeep Grand Cherokee?
It's a meaningful issue. 27 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $350.
At what mileage does the visibility typically fail?
Across the 18 complaints that reported odometer mileage, most visibility failures cluster between 9,999 and 59,000 miles, with the median around 43,300. A quarter of owners report trouble before 9,999; a quarter make it past 59,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $350 for visibility repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to visibility?
No active recalls currently cover visibility issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/Jeep/Grand Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.