Owners report two main categories of issues: deployment failures during accidents and system malfunctions unrelated to crashes.
Deployment failures: Two owners describe impacts that should have triggered airbag deployment but didn't. One was hit head-on at 45 mph with severe front-end damage; the driver-side airbag never deployed. Another was struck on the right side at 70 mph hard enough to rotate the vehicle 90 degrees off an interstate; the side airbag didn't fire despite damage to passenger and side doors.
System malfunction: One owner reported the driver's seat reclining on its own at startup, all warning lights illuminating, the airbag indicator staying on, and "CHECK SRS AIR BAG SYSTEM" displayed. A dealer was unable to diagnose the root cause despite investigation. Another owner's front passenger airbag sensor failed to recognize an occupant (after the passenger lost weight), and the dealer couldn't determine why.
Recall and parts issues: Multiple owners received recall notices (Campaign 19V005000) but faced long delays. One dealership confirmed parts were unavailable with no timeline for supply. Several owners completed recall work at dealerships but couldn't get the NHTSA database updated—one had paperwork proving repair but was stuck overseas; another completed repairs in January 2026 with dealer documentation but the system still showed the recall open. One dealer refused to perform recall work, claiming the vehicle had been altered (it was a mobility van with a wheelchair ramp; bumper and dash were untouched).
Failure modes owners describe
Driver-side airbag non-deployment in frontal impact
Driver's airbag failed to deploy during a high-impact frontal collision at 45 mph that totally destroyed the vehicle's front end.
When: 6,277 miles
Symptoms owners cite: Airbag did not deploy despite severe frontal impact; Vehicle declared total loss
Side airbag non-deployment in side impact
Side airbag failed to deploy when vehicle was struck on the right side at 70 mph, causing the vehicle to rotate 90 degrees and leave the roadway.
When: <UNKNOWN>
Symptoms owners cite: Side airbag did not deploy despite significant side impact; Vehicle rotated 90 degrees from impact force; Damage to passenger and side doors
SRS system malfunction with seat movement
Vehicle exhibited spontaneous seat reclining and multiple warning light illumination on startup, with persistent airbag system warning.
When: Approximately 4,000 miles
Symptoms owners cite: Driver's seat reclined on its own; All warning indicators illuminated; Airbag indicator remained illuminated; "CHECK SRS AIR BAG SYSTEM" message displayed
Repairs/costs cited: Dealer unable to determine cause; vehicle not repaired
Recalls/TSBs owners mention: Manufacturer notified and opened a case
Passenger airbag occupancy sensor failure
Front passenger airbag sensor failed to recognize seat occupancy after passenger lost weight, preventing proper airbag readiness.
When: Approximately 14,000 miles
Symptoms owners cite: Front passenger airbag sensor did not recognize seat was occupied
Repairs/costs cited: Dealer unable to determine cause; vehicle not repaired
Recalls/TSBs owners mention: Manufacturer notified of failure
Campaign 19V005000 recall parts unavailability
Owners received airbag recall notices but dealerships could not obtain parts needed to perform the repair within a reasonable timeframe.
When: Variable
Symptoms owners cite: Recall parts unavailable; Manufacturer unable to confirm parts availability timeline; Extended delay in recall completion
Repairs/costs cited: Parts unavailable; no repair performed
Recalls/TSBs owners mention: Campaign 19V005000 (Airbags); parts distribution issues reported
Recall completion database update failure
Owners completed recall repairs at authorized dealerships but NHTSA database failed to reflect completion, leaving recalls open despite documented repairs.
When: Variable
Symptoms owners cite: Recall status remained open in NHTSA system after completion; Dealership unable to update database (overseas dealership); Dealer confirmation documentation not reflected in system
Repairs/costs cited: Repairs completed; parts replaced per recall
Recalls/TSBs owners mention: Campaign 19V005000; recall completed but not recorded in NHTSA system
Dealer refusal to perform recall service
Dealership refused to perform airbag recall work on a mobility van, claiming the vehicle had been altered despite no modifications to airbag-related components.
When: <UNKNOWN>
Symptoms owners cite: Dealer refused service after 5-hour wait
Repairs/costs cited: Recall work refused; wheelchair ramp added (by MobilityWorks) but bumper and dash untouched
Recalls/TSBs owners mention: Dealer denial of service; no manufacturer response documented
Synthesized from 10 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.