I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.
2017 Tesla Model 3 owner complaints
25 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
airbags 6 complaints shown
My car has been having this issue since it was purchased in 2018. An alert appears on the screen which says, "Front Passenger Safety Restraint System Fault/Service is Required." I had the car serviced four times by Tesla under warranty. It has now appeared a fifth time and Tesla says the airbags need to be replaced for over $1,600. The prior repairs included replacing wiring harnesses and occupancy sensor.
Safety Restraint System Fault in front passenger seat alert. Appears to be a common occurrence in Tesla Model 3 cars. Not covered under warranty to due to only 50k mile coverage for safety system, but the failure seems quite common. Required a replacement seat and replacement airbag. Many users reporting the same issue in the car.
My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involving the passenger airbag, Occupant Classification System (OCS), occupancy sensor components, and additional seat harness components at significant customer expense. Despite multiple repair attempts an
Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.
There is a warning on my car saying “front passenger safety restraint system fault”. The Tesla service center says the fix requires an air bag replacement and to replace the seat sensor. Does this not impact the safety of the passenger? This is the second model 3 I’ve owned that continuously has this fault. I feel like this model should be recalled since it is such a widespread issue. I dealt with this warning light for 2-3 years because Tesla wants to charge >$1,000 for the replacement of these parts. I’m definitely not the only one. There are plenty of complaints online and most people never get it fixed if the vehicle is out of warranty. On the other hand, some people try to fix the problem themselves which could create a worse problem for the safety restraints system.
other 5 complaints shown
Tesla vehicles have driver profiles to adjust seats automatically when a driver taps the brake pedal after entering the vehicle. A recent software update 2021.44.25.2 took away any on-screen indication of what profile the car is trying to set the seats to. There is no longer an on-screen STOP button, nor does a menu pop up giving a driver a chance to select a different profile. The result is that a driver has no expectation that seats might continue to move past the expected point, and since there's no longer an on-screen STOP button, nor way of getting to it without drilling through menus, a driver's legs could get crushed before the driver realizes that there's a problem. Since a driver expects to see the information on the screen, as was described in the owner's manual when the drive
Within a week of posting a complaint here about phantom braking while in autopilot, my autopilot was disabled. Does the NHTSA share VIN numbers with the manufacturer? Because that sure felt like retaliation by Tesla
My rear glass cracked. However, there was no damage to suggest an impact of any sort. I looked carefully and saw there was no damage to suggest this was caused by an impact. I took the car to the Tesla dealership and they also examined the glass and agreed that there was no impact of any sort that would have caused the glass to crack. They then told me that they have seen this on multiple Tesla vehicles and believe it's a manufacturing defect possibly related to the defroster. They refused to cover it under any warranty as I was out of the warranty period.
The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.
Shortly after purchasing the car it received a software download called emergency lane departure avoidance which is Tesla's fancy name for a lane departure warning system. I have taken the car into their service centers 3 times to have it repaired because it only works <50% of the time - never works during rain, shadows on the road, and various other normal road & weather conditions. Each time I get the car back from the service centers I'm informed that that system is working normally. In late june of 2020 I purchased their basic auto-pilot software system for $2,170 which is a combination of both lane keeping assistance (Tesla's self steering) and adaptive cruise control (Tesla's traffic & road aware cruise control). This software has had "glitches" and malfunctions ever since the purcha
cruise control 3 complaints shown
On August 9th, 2021 I was traveling on Interstate 40, in NC, at MM 103 at approximately 70 mph. when with no warning the Main Control Unit (MCU) went blank. Adaptive Cruise control, speedometer were not operable or could not be seen. The MCU reset after a brief (5 second) pause. I immediately placed a service request for August 25th with Tesla. Tesla updated the firmware and performed standard maintenance on August 25th. See attached screenshots. On October 26th, at approximately 505 in the afternoon, I was traveling on I-40, in NC, at 70 mph when again the MCU went out but did not reset itself and remaind blank for the remainder of my trip, approximately 20 minutes. During this time adaptive cruise control, speedometer, turn signals, wipers and lane assit features were inoperable.
Experiencing unexpected braking on freeway while on cruise control. Car brakes for apparently no reason. There is no warning, vehicles in sight, on clear sunny day. Has braked up to 3 times/hr on two different days on road trip. No indicators say that anything is wrong with the car or its cameras. It is jarring and scary for both driver and passenger. Collecting info for Tesla service appt in August. Read info of phantom braking for newer Teslas. We drove this same route in this car in summer of 2019 and didn’t experience phantom braking.
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with federal and state motor vehicle safety standards during this period. I have made multiple documented attempts to resolve this issue through Tesla's customer support channels over the course of these two
electrical 2 complaints shown
The contact owns a 2017 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
En primer lugar decir que el VIN utilizado es completamente aleatorio. Esta notificación está dirigida para todos los fabricantes de vehículos eléctricos y fabricantes de baterías. Actualmente los diferentes medios de comunicación y redes sociales no paran de reportar incendios en las baterías de los vehículos eléctricos, con el peligro que esto representa para personas y bienes colindantes. Estos incendios están producidos en gran medida por la deformación que sufren las baterías a lo largo de su vida útil, con las cargas y descargas de las baterías, estas empiezan a hincharse, deformarse hasta que llega a un punto donde las celdas que componen la batería entran en cortocircuito produciendo los incendios ya mencionados. Existe un sistema ya patentado para controlar la deformación de las c
steering 1 complaint shown
I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one more time to hard reset. Again nothing! Luckily there was no traffic but I had to make 9 ninety degree turns to get there. I got home - taking 4 tries to maneuver the car into my driveway and garage.
seatbelts 1 complaint shown
My tesla model 3 , parking break do not release. so i can not go front or back!!! i thing they had recall about that long time ago. it happend every month once. you get stuck for 2 hrs or so and then it get atomatically release!!!
visibility 1 complaint shown
Back windshield spontaneously cracked from the heat.
suspension 1 complaint shown
This is a complaint about a model 3 with a whompy wheel. Https://www.iaai.com/vehicledetails/39345671?tenant=us&rownumber=0 more importantly it is a complaint about the culture at Tesla which allows substandard components to be fitted to all models of teslas and the company's refusal to comply with normal standards of quality control. This is yet another example. The back wheel has gone whompy because a suspension component snapped. The car continued to drive until the tire was completely worn through. Rather than investigate the problem Tesla pays off the owner and makes them sign an nda. Every purchaser of a Tesla signs an agreement comfiting them to arbitration rather than allowing a court action which would reveal the truth of what happened. NHTSA relies upon self regulation by