Stalling is the dominant complaint—engines shut down without warning at various speeds (low-speed turns, highway cruising, even at standstill), most often reported right after refueling. Owners say the vehicle jerks or runs rough before dying, then restarts after a wait or multiple attempts. Check engine lights and "traction control off" warnings frequently appear at the same time. A few owners report hard starts requiring multiple attempts or accelerator pumping, especially post-refuel. One owner documented dizziness, nausea, and migraine headaches after the fuel system recall repair, with an air-quality detector showing volatile organic compounds above EPA levels—the dealer could not diagnose the cause. Another vehicle caught fire (minimal detail provided).
The complication is the recall itself: NHTSA Campaign 20V012000 was issued for this exact problem, but many owners report the recall parts were not available for weeks or months. Some vehicles were not included in the recall despite matching symptoms. One owner had the EVAP system replaced after a P0171 code, yet the stalling persisted. A dealer initially blamed one failing fuel pump on an expired warranty, even though the recall was supposed to cover it. One loaner vehicle provided during the recall wait also stalled.
Failure modes owners describe
Engine stalling during driving
Engine shuts down without warning while vehicle is in motion, sometimes during acceleration, deceleration, low-speed maneuvers, or at highway speeds. Vehicle can be restarted after stalling.
When: Reported between 11,000 and 200,000 miles; multiple owners report stalling shortly after refueling
Symptoms owners cite: Engine shuts off unexpectedly at various speeds (low speed, 40-60 MPH, 60 MPH); Vehicle jerks or vibrates before stalling; Check engine light illuminates; Engine light and traction control warnings appear simultaneously with stalling; Charging system malfunction and oil pressure warning lights appear with stall; Vehicle restarts after stalling, sometimes after 30 minutes
Codes mentioned: P0171
Repairs/costs cited: Owners report fuel pump replacement recommended by dealers; one owner had EVAP valves and system replaced but failure persisted
Recalls/TSBs owners mention: NHTSA Campaign Number 20V012000 (Fuel System, Gasoline); some vehicles not included in recall despite owner claims; multiple cases report recall repair parts were unavailable for extended periods; one vehicle experienced stalling in loaner vehicle provided during recall wait
Hard starting / inability to start
Vehicle fails to start on first attempt or requires multiple restart attempts while stationary. Some cases require accelerator pedal pumping after refueling.
When: Reported at 46,000 miles and other mileages not specified
Symptoms owners cite: Vehicle will not start on initial attempt; Vehicle starts only after several attempts; Engine sounds weak, almost as if it will shut off; Accelerator pedal must be pumped while starting, particularly after refueling
Repairs/costs cited: One mechanic diagnosed failing fuel pump; another identified loss of power as root cause
Recalls/TSBs owners mention: NHTSA Campaign Number 20V012000; one owner contacted manufacturer
Delayed acceleration after refueling
Vehicle exhibits delayed throttle response and hesitation when accelerating immediately after refueling.
When: Occurs after refueling events
Symptoms owners cite: Accelerator pedal depressed but vehicle delayed in accelerating; Vehicle hesitation when accelerating after refueling
Recalls/TSBs owners mention: NHTSA Campaign Number 20V012000
Rough running and vibration
Engine runs rough with noticeable vibration, sometimes preceding stalling events.
When: At low speeds and at 11,000 miles reported in one case
Symptoms owners cite: Vehicle runs rough at low speeds; Noticeable vibration while driving; Stalling often follows rough running condition
Recalls/TSBs owners mention: NHTSA Campaign Number 20V012000; recall parts unavailable at time of complaint
Excessive VOC (Volatile Organic Compound) emissions
Vehicle interior air quality deteriorates after fuel system recall repair, with owner detecting VOC levels exceeding EPA recommendations using air quality detector.
When: At approximately 60,000 miles, detected after recall repair completion
Symptoms owners cite: Owner experienced dizziness, nausea, and migraine headaches while driving; Air quality detector reading of 0.975 MG within 15 minutes of running vehicle, exceeding EPA recommendation
Repairs/costs cited: Dealer technician unable to detect cause of symptoms
Recalls/TSBs owners mention: NHTSA Campaign Numbers 20V024000 (Air Bags) and 20V012000 (Fuel System, Gasoline) recalls performed; manufacturer was notified but owner reported no callback occurred
Vehicle fire
Vehicle caught fire; limited details provided in complaint narrative.
When: Unclear from narrative
Symptoms owners cite: Vehicle fire
Recalls/TSBs owners mention: NHTSA Campaign Number 20V012000 (Fuel System, Gasoline) recall notification received by owner
Synthesized from 15 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.