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moderate Owners of the 2019 Audi Q7 have filed 10 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
| Model year | suspension complaints |
|---|---|
| 2017 Q7 | 30 |
| 2018 Q7 | 16 |
| 2019 Q7 (this page) | 10 |
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
This bulletin provides information when DTC C129700 is logged in diagnostic address 00D4 and/or 00D5.
full bulletin at NHTSA ↗This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering.
full bulletin at NHTSA ↗This bulletin provides ifnormaiotn when rear suspension lowering does not work.
full bulletin at NHTSA ↗This bulletin provides information parameter settings for suspension control unit J775.
full bulletin at NHTSA ↗This bulletin provides information when there are rumbling/knocking noises from the front suspension; bolted connection of strut brace.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
Ten complaints center on rear coil spring failures, with breaks occurring between 28,000 and 79,000 miles on vehicles with no collision history, heavy towing, or off-road use. Owners describe loud banging noises when the spring fails, sometimes believing they've hit something. In several cases, both rear springs fractured. One owner paid $2,000 for spring-mount corrosion repair at 50k miles; when a coil broke 11 months later, Audi refused warranty because the mounts—not the coils—were replaced initially, despite identical labor and interdependent parts.
Repair costs run $2,000 to $3,500+ per job, often including alignment and calibration work. Audi has issued recalls for later model-year Q7s but not the 2019. One owner with automotive-supplier background suspects Chinese manufacturing and material-specification cheating. Dealers acknowledge the safety issue and note the problem is widespread online for 2013–2019 Q7 and Q5 models, yet Audi has declined coverage consistently.
One separate complaint describes a motor mount leaking hydraulic fluid at 69,000 miles, detected during independent diagnostics without warning lights.
Same Audi Q7 suspension reports on nearby years: 2017 · 2018
Rear coil springs break with clean breaks or fracture at the base, occurring without collision, heavy load, or off-road use. Multiple owners report both single and dual spring failures. Failures documented at mileages ranging from 28,000 to 79,000 miles. One owner speculates Chinese manufacturing and material specification defects.
When: 28,000–79,000 miles; owners report first failure around 55,000–76,000 miles in dual-failure case
Symptoms owners cite: Loud banging noise during highway driving or backing up; Broken spring coil visible in photographs or on garage floor; Loss of vehicle support on affected side; Vehicle stability affected
Repairs/costs cited: $2,000–$3,500+ per repair; replacement coils plus labor; additional alignment/calibration costs $500+. One owner paid ~$2,000 for spring mount corrosion repair at 50k miles, then had to pay again for coil replacement 11 months later when Audi refused warranty coverage, citing different component.
Recalls/TSBs owners mention: No recalls on 2019 model year (owner notes recalls exist for later model-year Q7s). Audi USA and dealer refused coverage; dealer acknowledged safety issue but did not cover under warranty. One dealer reported spring mounts were corroded and not warrantable; Audi declined subsequent coil-spring warranty claim on basis that only mounts were replaced previously.
Rear spring mounts exhibit premature corrosion, identified at 50,000 miles as non-warrantable wear. Owner disputes classification as wear item; parts and springs are interdependent. Repair necessitated full spring replacement job but not initially performed, leading to duplicate labor charges when coil itself failed months later.
When: 50,000 miles
Symptoms owners cite: Corrosion on spring mounts detected during service inspection
Repairs/costs cited: ~$2,000 for spring mount repair; same labor cost incurred again when coil failed 11 months later
Recalls/TSBs owners mention: Audi classified corrosion as non-warrantable. Declined warranty for subsequent coil failure, citing different component replaced initially.
Motor mount leaking hydraulic fluid, detected during independent service inspection. No warning lights; condition found incidentally during diagnostics for other issues.
When: 69,000 miles
Symptoms owners cite: Vehicle shaking; No warning indicator lights
Repairs/costs cited: Motor mount replacement required; cost not stated
Synthesized from 10 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to…
Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.
On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and…
2019 Audi Q7 rear spring broke despite having only 28,000 miles. I heard a loud banging noise when driving on highway which I initially thought was a loose exhaust pipe. Took it to a service center which diagnosed a broken rear spring with high risk of tire puncture. Never driven off road or with heavy loads (heaviest thing in trunk has been my 50 lb dog). Vehicle was only 3 months out of 36…
It's a documented issue but not catastrophic. 10 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Yes — 1 active recall(s) cover suspension issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.