Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains in the correct position on the charger due to software specifications that can cause some phones to have issues charging.
full bulletin at NHTSA ↗2019 Honda Passport electrical problems
moderate 74 complaints filed with NHTSA · avg repair $850 · see electrical across all vehicles →
Failure mileage
Complaints
74
Recalls
0
Avg fix
$850
When does it fail?
Of the 74 electrical complaints filed for the 2019 Honda Passport, here's the actual mileage breakdown — failures cluster heaviest at 0-25,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Of the 7 model years of Honda Passport we track for electrical problems, this one carries the most owner complaints on file — 74.
Owners have filed 74 electrical complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering electrical on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains in the correct position on the charger.
full bulletin at NHTSA ↗Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains in the correct position on the charger.
full bulletin at NHTSA ↗Service Bulletin - The engine will not crank on initial startup after precipitation and sub-freezing temperatures. Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor. This will prevent the starter from cranking the engine.
full bulletin at NHTSA ↗Service Bulletin - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart. Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of 2019 Honda Passports describe a pattern of electrical system failures that Honda dealers struggle to diagnose or repair. The most common complaint is infotainment blackout: the center screen and instrument cluster go completely dark while driving, especially on bumpy roads. Audio crackles and pops before the system fails, and owners must pull over, turn off the engine, open the driver's door, and restart to restore function. This happens repeatedly despite dealer attempts to replace wiring harnesses and infotainment units.
The collision mitigation braking system activates without cause at highway speeds, slamming on the brakes and nearly causing rear-end accidents. Owners report dirt-cleaning and sensor recalibration don't fix it.
The Auto Start/Stop feature—which turns the engine off at traffic lights—often fails to restart the engine, leaving owners stranded. Battery replacement doesn't resolve it. Some owners report the vehicle won't start in extreme cold despite multiple batteries and jump-starting attempts.
Camera and forward safety sensor systems stop working, triggering multiple warning lights at startup. The backup camera image becomes blurry with green discoloration. In some cases, failures occurred immediately after recall service for the same components.
Dealership service departments admit many of these issues are "well-known" but claim they cannot replicate the faults during diagnostic appointments. Honda corporate has denied these are known defects or offered no permanent repairs, instead telling owners to disable safety features or replace components that fail again.
Same Honda Passport electrical reports on nearby years: 2020 · 2021
Failure modes owners describe
Infotainment system blackout and audio failure
The main infotainment screen and instrument cluster go dark or freeze while driving. Audio crackles, pops, or cuts out entirely. System may display 'NO AUDIO SOURCE,' 'NETWORK CONNECTION LOST,' 'RADIO UNAVAILABLE,' or 'CHECK TUNER' before failing. Typically triggered by bumps in the road or during motion, but can occur randomly. Temporary restart by parking, turning off the engine, opening the driver's door (to cut retained accessory power), and restarting the vehicle.
When: Starting around 300–1,000 miles; worsens over time. Occurs while vehicle is in motion, especially on rough roads.
Symptoms owners cite: Crackling and popping sounds from speakers; Infotainment screen goes completely dark; Instrument cluster (speedometer and gauges) go blank while driving; Audio cuts out on all sources (FM, satellite, Apple CarPlay, Bluetooth, XM radio); Backup camera, navigation, and Bluetooth connectivity lost; System displays error messages then reboots slowly or remains unresponsive; Problem recurs frequently after dealer repair attempts
Codes mentioned: 6382
Repairs/costs cited: Dealers have replaced wiring harness, infotainment unit, and driver screen module. Infotainment power fuse removal, battery disconnect, and factory reset do not resolve the issue. Honda service acknowledged this is a common problem and stated they are working on a repair involving harness replacement, but parts shortages and repeated failures indicate no permanent fix has been implemented. One owner reported replacing the infotainment unit after ~4 weeks wait.
Recalls/TSBs owners mention: Honda acknowledged internally to dealers this is a common problem and stated a harness replacement repair is in development. However, Honda corporate has denied the issue exists to consumers and declined to pursue solutions. One owner reported Honda claimed they are not working on any permanent fix.
Collision Mitigation Braking System false activation
The collision mitigation braking system activates and brakes the vehicle hard—sometimes to a complete stop—when no vehicles or obstacles are present nearby. Activation occurs at highway speeds and during normal driving, creating safety hazards for the driver and vehicles behind. System may also activate when oncoming traffic is in the opposite lane.
When: Intermittent and unpredictable; occurs during both highway and city driving.
Symptoms owners cite: Vehicle brakes hard or comes to a complete stop without cause; Steering wheel shakes or control unit displays brake warning; Nearly caused rear-end collisions; traffic behind nearly forced off road; Occurs at highway speeds (65+ mph) without warning; Activates when dirty or during certain weather conditions; cleaning the front radar logo did not resolve the issue
Repairs/costs cited: Dealers cleaned the front radar logo (mistaken diagnosis of dirt obstruction). Owners report the system cannot be replicated or diagnosed at the dealership. Workaround is to disable the system manually each time the vehicle is started, but this is inconvenient and dangerous if the driver forgets.
Recalls/TSBs owners mention: Honda did not accept liability and stated owners cannot replicate the issue at dealership appointments. One owner reported Honda denied responsibility unless the issue could be demonstrated in front of a service advisor. Honda also declined to cover liability if the malfunction causes an accident.
Auto Start/Stop system failure to restart
The engine shuts off during the Auto Start/Stop function at traffic lights or stop signs, then fails to restart. The vehicle may shift into Neutral on its own. Engine is completely unresponsive or takes multiple restart attempts. Leaves the driver stranded in traffic with no power assistance.
When: Can occur from early ownership through higher mileage (55,000+ miles reported). Intermittent; happens multiple times in traffic.
Symptoms owners cite: Engine shuts off at stop lights or during traffic stops; Vehicle shifts to Neutral unexpectedly; Engine will not restart when foot is removed from brake; No warning lights or error codes prior to failure; Takes multiple restart attempts, or keyfob/power button holding required; Recurs even after battery replacement
Repairs/costs cited: Dealers replaced battery (often new battery from dealership); battery tests good but failure persists. No error codes are stored. Dealers suggested disabling the feature as a workaround rather than fixing the root cause. One owner was forced to disable the feature every time entering the vehicle. Battery replacement costs mentioned but did not resolve the issue.
Recalls/TSBs owners mention: Honda conducted a recall (original Start/Stop recall) with a software update (completed by some owners in May 2023), but the issue recurred after the update. Honda did not acknowledge the issue as a known defect or offer additional remedies.
Battery drain and starting failure in cold weather
Vehicle fails to start in extreme cold (below zero temperatures) or develops a parasitic battery drain. Jump-starting attempts fail. Owner has replaced multiple batteries (reported up to 3 batteries in one vehicle), but the problem persists. Vehicle may strand the driver and family in dangerous conditions.
When: Extreme cold weather (below zero Fahrenheit reported); also occurs during normal conditions in some cases with no clear pattern.
Symptoms owners cite: Vehicle will not start in extreme cold despite jump-starting attempts; Door locks will not function when battery is dead; Battery goes dead repeatedly despite recent battery replacement; No warning lights or check engine lights illuminated before failure; Vehicle remains inoperable for hours
Repairs/costs cited: Owner replaced battery multiple times (at least 3 batteries reported in one 2019 model). Dealerships tested battery (tested good) and could not diagnose the underlying cause. One owner had a new battery delivered and installed but vehicle still would not start. In extreme cold case, dealership tow and inspection found no fault codes or diagnosis.
Recalls/TSBs owners mention: Honda roadside assistance provided tow service but no remedy. Dealerships (Dahl Honda of Onalaska and Schlossmann Honda in Milwaukee) could not diagnose and said nothing is wrong with the vehicle. One owner requested Honda expand the fuel pump recall to cover this issue but Honda has not acknowledged a battery/starting defect.
Instrument cluster blackout while driving
The instrument cluster (speedometer, gauges, warning messages) goes completely dark or blank while the vehicle is in motion. May occur independently or in conjunction with infotainment failure. Reboots slowly or remains dark until the vehicle is restarted. Creates safety hazard as the driver loses critical speed and status information.
When: Occurs while driving, especially at highway speeds (65+ mph reported) or on rough roads. Can happen unexpectedly at any time.
Symptoms owners cite: Speedometer and all instrument information goes blank; Dashboard displays nothing; driver cannot see speed or warnings; Occurs at highway speeds without warning; Screen reboots slowly and may go dark again immediately after restarting; Happens in conjunction with infotainment failure or independently
Repairs/costs cited: Dealers replaced instrument cluster cable and module in some cases but the issue has recurred. One owner was quoted $2,300 for new sensors and computer system calibration.
Recalls/TSBs owners mention: Dealers related some failures to NHTSA Recall Campaign 20V439000 (Back Over Prevention, Electrical System) but did not provide lasting repairs. One owner was provided an estimate but the vehicle was not repaired.
Camera and forward safety sensor failure
Forward collision mitigation, adaptive cruise control, lane-keeping assist, and rear backup camera stop functioning. Multiple warning lights illuminate on startup. Backup camera image becomes blurry and distorts to green saturation, obstructing rear visibility. Forward sensors (radar antenna) fail.
When: Can occur at any mileage; reported at 90,000 miles and after recall service (December 2023 recall for FAKRA cable). Intermittent warning light illumination at startup.
Symptoms owners cite: Forward collision mitigation system stops working; Adaptive cruise control inoperative; Lane-keeping assist system inoperative; Backup camera shows blurry image with green saturation distortion; Multiple warning lights and dashboard messages on startup (road departure warning, ACC, LKAS messages); Radar antenna failure; Camera obstructed message displayed
Repairs/costs cited: Dealers diagnosed faulty brakes, camera, and radar antenna. Replacement of camera system quoted at $2,300–$2,500. Repair completed in some cases but failure recurred. One failure occurred after recall service (FAKRA cable replacement, OP CODE 0101T0 1.70) in December 2023, suggesting the recall replacement may have introduced a defect. Honda refuses to take action without a $200 diagnostic fee.
Recalls/TSBs owners mention: NHTSA Campaign 20V439000 (Back Over Prevention, Electrical System) addressed related issues but did not resolve all cases. One case involved FAKRA cable inspection/replacement under recall, but the issue persisted. Dealers have declined further service on some vehicles and referred owners to other locations. Honda has not provided warranty coverage or remedies.
Shift linkage/transmission control failure (stuck in Park)
Vehicle will not shift out of Park or becomes stuck in Park, immobilizing the vehicle. Multiple warning codes appear on the instrument panel. Occurs both when picking up new vehicle from dealership and during normal parked conditions.
When: Early in ownership (reported within days of pickup and at 4 days old); also occurs later (at 49,029 miles with subsequent battery issues).
Symptoms owners cite: Vehicle will not shift out of Park; Multiple warning codes displayed on instrument panel (up to 10 codes reported); Vehicle remains stationary and unable to move; Warning codes clear after vehicle sits and is restarted, allowing shift to Drive
Codes mentioned: Multiple battery low codes
Repairs/costs cited: Dealership found multiple battery low codes stored from a dead battery on the lot. One case involved a user-installed HAM radio antenna mount with improper grounding (14 gauge THHN wire connected to a bracket instead of proper frame grounding), which may have caused electrical interference. However, the vehicle was not fully connected to the battery/vehicle electrical system at time of diagnosis. Another case at higher mileage was resolved with battery replacement.
Recalls/TSBs owners mention: No Honda remedy documented; issues resolved with battery replacement or time/restart cycle.
Adaptive cruise control acceleration malfunction
Adaptive cruise control system increases vehicle speed beyond the set speed without driver input. System may also exhibit erratic behavior when accelerating from brake release.
When: Reported at low mileage (around 3,100 miles); occurs while driving.
Symptoms owners cite: Adaptive cruise control increases speed from set 72 mph to over 80 mph on its own; Vehicle accelerates when driver releases gas pedal but does not pick up speed; Engine revs higher (over 4K revs) without corresponding acceleration
Repairs/costs cited: No repair information provided by owners.
Recalls/TSBs owners mention: No manufacturer response documented.
Electronic system power loss and total electrical shutdown
Vehicle loses all motive and electrical power while stationary or driving. Infotainment and instrument cluster shut down completely. Vehicle loses power to door locks and all electrical systems. Complete electrical shutdown without explanation.
When: Reported at low mileage (approximately 49,000 miles and while at rest in parking lot).
Symptoms owners cite: Complete loss of motive power while parked in lot or while driving; Complete loss of electrical power; door locks inoperative; Infotainment system completely dark; No warning light illuminated before failure; Vehicle able to restart within 30 minutes but failure recurs
Repairs/costs cited: Battery replacement resolved the issue in one case, but the underlying electrical fault was not diagnosed.
Recalls/TSBs owners mention: No remedy provided by Honda.
Synthesized from 74 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 6 most recent
Noted that the dashboard blanked out momentarily while driving on the interstate. The speedometer came back, first, followed by the remaining dashboard items. The instrument panel control module software update (recall) had been completed 3 weeks previously and approximately 1200 miles prior to this event. Did not experience this issue before the software update. Returned the vehicle to the…
Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and…
As we were driving down I-65 in kentucky (driving back home to michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the GPS system via "apple play" to determine what exit to take. From prior experince with this "issue", I knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did. It worked,…
Forward collision, Adaptive cruise control and all enhanced safety features related to the camera and front of vehicle sensor stopped working. Vehicle warning lights and messages do light up for every start. Only option has been to have a $2,500 repair bill for a 6 year old vehicle to install a new camera system by the dealer. This a well known manufacturer issue among owners. Infotainment system…
Driving my car on belt parkway, I connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive I almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles I could pull over, turn off the car, opened the door,…
Several times, the car shuts off at stop lights or stop signs. It has a feature that is supposed to save gas and put it into low power mode. But sometimes, especially if I take my foot off the break and press on the gas too quickly, the car completely shuts off and goes into neutral. This is VERY dangerous. Once I was on a hill when this happened and the car began rolling down and I nearly…
Had electrical trouble with your 2019 Honda Passport?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the electrical problem on the 2019 Honda Passport?
It's a documented issue but not catastrophic. 74 complaints have been filed. Repairs average $850 and most owners catch it before it causes a breakdown.
At what mileage does the electrical typically fail?
Across the 28 complaints that reported odometer mileage, most electrical failures cluster between 2,600 and 15,350 miles, with the median around 6,000. A quarter of owners report trouble before 2,600; a quarter make it past 15,350. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $850 for electrical repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to electrical?
No active recalls currently cover electrical issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2019/Honda/Passport.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.