2020 Mercedes-Benz Sprinter owner complaints

On many occasions the Sprinter vans on the new models have what's called crosswind assist.. Not exactly sure what it's doing I believe it's engaging the brakes to try to stabilize the van when wins hit it from the side. On at least 10 occasions in the last year and a half 2 years when sidewinds or headwinds hit the vehicle or when passing a semi it activates and it's almost thrown me off the road. This is a serious safety concern this is my second van that has the same issue right in the row. At bare minimum this option should be able to be disabled by the driver in certain conditions cuz it is extremely unsafe

The active lane assist brakes too aggressively when approaching lane lines. Several times it has activated under slick conditions and has initiated a skid.*dt*jb

This feature is dangerous. When I drive this vehicle on a 2 lane highway with on coming trucks the "assist" pushes me into the oncoming trucks because it thinks I am drifting from my lane. I am trying to give the semi-truck a bit of space!*dt ask: let me turn this "feature" off permanently. It's the worse with than without. Right now I have to put tape over the camera to disable this.*jb

We purchased this vehicle used from Mercedes-Benz of Stockton, CA in September 2021. Mercedes Benz has been unable to complete the recall after numerous attempts at the dealership and contacting customer care after 3 months. We cannot use the vehicle for our business with an open recall and Mercedes-Benz does not have a fix.

The vehicle was delisted on Turo due to a recall. We contacted the dealer right away and they said there is no service required at the moment and we can continue to drive vehicle. We were advised to I understand, in that case you need to call or file a complaint with NHTSA directly.

The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 126,000.

Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worked, the second alternator used to only charge while driving intermittently now it doesn't work at all, and plugging into shore power sometimes melts the cord. The chassis battery frequently drains requiring constant starting or a jump. It has been replaced four times. The cabin lights continue to flicker when turned on. I sought help from the dealer just weeks after purchasing the van. Due to parts and labor shortages, it wouldn't be for 5 months that they could work on the vehicle. Which they did on and off for five months before sending me from Oregon to Alabama to have the manufacturer work on it. They sent me 2300 miles to fix a brand new vehicle that they sold me. Af

The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. 1. From the start at zero miles per hour. In this situation you will start to move and then there is no power no matter how hard you press the peddle. This is very dangerous when turning into traffic. The vehicle has completely stopped running the risk of T bone collision. 2. There is also "dead peddle" while driving on the highway. The problem happens quite often. There have been situations where I have slowed from 60mph down to 20mph forcing me to pull off the road before the vehicle has regained power again.

The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the iss

On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in park and the hand parking brake was not engaged. Prior to leaving I noticed the dash icon showing the rear door was not fully shut and went back to close it. Once I closed the rear door it then appeared that the transmission shifted itself into neutral and the van rolled back into the garage while I was standing outside of it. I have home surveillance camera footage showing the incident as it happened. I have tried to convey this information to Mercedes Benz but interactions with them have been less than helpful.

I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having that problem until the MB Sprinter dealership did the recall work. Now every 5th time or so it does not go in park when I push park button while foot on brake. Dealership insists I must pay to have this fixed even though their recall work caused it. This is a severe safety hazard that could result in death!

Adaptive Cruise Control as well as Forward Collison warning fail to work properly when in use. Both unexpectedly malfunction for no apparent reason and vehicle will not cruise control will not function at all. The vehicle was taken back to the dealership where it was supposedly addressed and fixed, however, the issue has not been fixed. The vehicle presents the same issues as prior to the inspection and "repair" from the dealership. While driving with Adaptive Cruise Control/Forward Collison Warning, the system will malfunction. A light on the dash will indicate that it has been disabled, simultaneously, the vehicle will lose cruise control, foward collision warning immediately. Vehicle will not regain any form of cruise control or forward collison warning for an unspecified amount

On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the vehicle off and exited with my dog. I opened the hood to look for smoke in the engine bay. No smoke under the hood. I contact Mercedes Roadside and open the driver side door where I see flames under the seat. I grabbed the fire extinguisher I installed and put the fire out within 20-25 seconds of seeing it. I believe the root cause of the fire was running the van blower at a high setting for a sustained 45 minutes. My dog and I were inside and definitely in danger. It scares me to think of a scena

Here's what I wrote: The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Merced

Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van must be towed to the nearest Mercedes dealership. This happens often to vans built after 2019 due to a change in design. Corrosion will happen over time after a change in temperature with condensation build up on the windshield. Mercedes has a solution for this, a boot cover over the EIS, however, it is not widely shared over a safety recall causing Sprinter owners to have an inoperable vehicle when such corrosion happens. This issue can be prevented with a safety recall by installing the cover allo

High pressure power steering hose is too short and disconnects from the power steering pump.*dt*jb

The power steering hose slipped off the fitting and sprayed hydraulic fluid in the engine bay. This disabled vehicle and required us to be towed. There was already a recall on this item in canada, Mercedes needs to come up with a permanent fix to prevent this from happening. I even took some additional precautions and had Mercedes installed a stronger clamp on the power steering hose. Even with this clamp in place, the hose still came off after driving less than 1000 miles. The hydraulic fluid that Mercedes specifies is not commonly found also leading to delays in getting it repaired.

Upon starting the engine to leave camp spot in middle of nowhere, the awning motor started extending outward on it's own very loudly and extended all the way. It would not go back in. Had to manually crank the awning in and noticed a bolt and nut not attached to anything in the railing where the awning is attached. Since the awning was not secured to drive on the freeway, used zipties to secure. Very unsafe as I was driving through high winds. I hopped on the forum for Winnebago Revels and immediately found several other instances of the same scenario happening with their Carefree awning. Never had any issues prior.

The cruise control system and related systems (distance control and automatic braking) repeatedly malfunction. Specifically the systems go off and on without warning. For example, when driving at highway speed the systems will suddenly shut off causing the vehicle to slow down (presumably without brake lights to alert the driver behind). Also presumably the automatic braking ceases to work when this happens This problem began shortly after I purchased the vehicle in May 2021 and I have brought it in for three unsuccessful repair attempts. Internet research reveals that this is apparently a common problem.

Drivers seat belt buckle steel cables that secure it broken, one completely in half. SRS light activates intermittently. I am 160lb male and have in no way contributed to this failure. This vehicle has under 12,000 miles on it and has barely used. This is clearly a safety violation