TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT (WTY040) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the ‘Warranty Extension Program (WTY040)’ to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with ‘self-leveling’ rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 y
full bulletin at NHTSA ↗2021 Kia Telluride suspension problems
moderate Owners of the 2021 Kia Telluride have filed 17 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
Complaints
17
Recalls
0
Avg fix
$900
| Model year | suspension complaints |
|---|---|
| 2020 Telluride | 28 |
| 2021 Telluride (this page) | 17 |
| 2022 Telluride | 8 |
| 2023 Telluride | 8 |
| 2024 Telluride | 3 |
What stands out
Among the 5 model years of Kia Telluride in our records for suspension problems, this one ranks #2 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
TECHNICAL SERVICE BULLETIN: SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT (WTY040) - This bulletin provides information associated with the ‘Warranty Extension Program (WTY040)’ to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with ‘self-leveling’ rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from
full bulletin at NHTSA ↗WARRANTY EXTENSION CAMPAIGN: REQUEST FOR REIMBURSEMENT FORM (WTY040) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
full bulletin at NHTSA ↗WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY040) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when tra
full bulletin at NHTSA ↗WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY040) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the re
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2021 Telluride's NIVOMAT self-leveling rear shocks are failing prematurely across the model line. Owners first notice clunking from the rear over bumps and uneven terrain around 18–27K miles, with some seeing issues persist to 65K miles. The shocks lose damping entirely—the vehicle bounces violently, cargo and passengers get jostled, and handling becomes unstable, especially at highway speeds. Several owners report fluid leaks and shocks refusing to compress under load.
Kia has issued multiple technical service bulletins involving isolator and full shock replacements, but replacements fail again within 9–12 months at similar mileage. Owners cite repair quotes of $500–$1,800, with warranty denial in some cases. A separate structural defect—a broken rear frame weld—has been confirmed by dealer mechanics, who noted other Tellurides present the same issue. One owner also reports loss of ride height after shock replacement, suggesting a deeper suspension geometry problem.
The consistent pattern across 13 complaints and multiple model years points to a systemic design or manufacturing flaw rather than isolated defects.
Same Kia Telluride suspension reports on nearby years: 2020
Failure modes owners describe
Rear self-leveling shock absorber failure
NIVOMAT self-leveling rear shocks fail prematurely, losing damping capability and fluid seal integrity. Owners report clunking, bouncing, stiffness, and loss of cushioning starting as early as 18–27K miles and recurring even after replacement.
When: 18–27K miles on first failure; repeated failures within 9–12 months of replacement; one owner reported issue at 65K miles
Symptoms owners cite: Clunking noise from rear of vehicle, especially over bumps and uneven terrain; Loss of damping—harsh, violent bouncing and floating sensation; Vehicle difficult to control, particularly at higher speeds; Shock fluid leakage onto garage floor; Stiffness; shocks not compressing under weight; Cargo and passengers jostled; lateral pitch and body movement; Uneven tire wear
Repairs/costs cited: Kia released multiple TSBs with partial repairs (isolator replacement). Full shock assembly replacements have been performed; replacement shocks fail at similar mileage intervals. Labor quoted at $500–$1,800 per repair. Warranty coverage varies; some owners report denial of coverage.
Recalls/TSBs owners mention: Kia aware of issue per TSBs. Multiple TSBs released for isolator and shock replacement. Dealership confirmed issue affects multiple model years. Kia refused warranty coverage in at least one case. One owner reported Kia offered to cover parts only, not labor.
Rear frame weld failure
Broken weld in rear frame structure. Dealership mechanic confirmed defect and stated awareness of same issue in other Tellurides. Poses safety risk in crash events and may compromise handling and towing capability.
When: Unknown mileage; discovered during inspection following shock-related noise investigation
Symptoms owners cite: Loud metal-to-metal bang sound (initially attributed to suspension); Dealership inspection revealed broken frame weld
Repairs/costs cited: Dealership deferred repair pending Kia engineer review. Vehicle deemed safe to drive pending investigation outcome.
Recalls/TSBs owners mention: Dealership forwarded photos to Kia engineers; promised follow-up within couple weeks as of 9/17/2025.
Rear suspension ride height loss (vehicle squatting)
Vehicle loses ride height at the rear over time, indicating possible self-leveling system failure or shock degradation. Fender clearance diminishes noticeably, suggesting structural settling or spring/damper loss.
When: After harsh winter weather; discovered at unspecified mileage
Symptoms owners cite: Significant reduction in fender-to-ground clearance; Loss of ride height persists after shock replacement; Roaring sound and chassis banging on axle post-replacement
Repairs/costs cited: Dealership replaced shocks; ride height did not improve. Dealership service advisor stated height would not return to new-vehicle specification.
Recalls/TSBs owners mention: Kia self-leveling suspension covered for 15 years or 180,000 miles per owner's statement.
Synthesized from 17 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
Rear suspension harshness, rough ride, and asymmetric rear ride quality body movement. Medium to large bumbs on road causing body to pitch latterally causing all passengers to have accessive headtoss. Driver fatigue sets in quickly.
Had suspension trouble with your 2021 Kia Telluride?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2021 Kia Telluride?
It's a documented issue but not catastrophic. 17 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2021/Kia/Telluride.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.