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ProblemsByVin Index / 2021-TESLA-MODEL-3 / COMPLAINTS
Full complaint record · NHTSA

2021 Tesla Model 3 owner complaints

640 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 8 complaints shown

12/31/2023 ODI #11562820.0

After the latest update the Tesla autopilot feature is very unsafe to use. The screen constantly pings and nags the driver to pay attention drawing my attention away from the road. The system has become so sensitive that adjusting the AC down a degree causes the warning to pop up which distracts the driver and in my opinion is significantly less safe than the older version. The warnings are too sensitive and the noise/warnings flashing are significantly more distracting

12/28/2022 ODI #11499238.0

Adding our vehicle to the list of those affected by what seems to be commonly known as "Phantom Braking". The most recent occurrence was on Interstate 25 southbound in northern Colorado when the "Autopilot" (Adaptive Cruise Control) suddenly braked and reduced our speed from 75 to 51 mph, with no vehicles or other obstructions visible. We were almost rear-ended by a car following us, however. I want to point out that this was only the worst example of several episodes that occurred that day, and on earlier dates as well. We no longer use Autopilot, which makes long trips much less comfortable. I also want to mention that our vehicle does NOT have Tesla's "Full Self Driving" (FSD) installed, so my hands were on the wheel at all times.

12/28/2021 ODI #11445298.0

Tesla in the December 2021 V11 software update as made the car's common control user interface unsafe. Critical controls, such as defrost and climate control, as well as many others (like trip, tire pressure, heated seats, windshield wipers) , are now only accessible by hunting through menus - - all which require the driver to turn their eyes off the road for longer periods of time than the previous user interface. Font sizes have also been made much smaller which will cause readability issues. This is a road hazard and needs to be addressed, and there is no option available to downgrade to the safer user interface. Please require Tesla to perform an over the air recall for this UI to correct these safety issues.

12/27/2021 ODI #11445033.0

New software update removes easy access to basic functionality like wipers, defrost, heat, etc. and requires the driver to dig through multiple submenus which requires taking eyes off the road for an extended period of time.

12/26/2021 ODI #11445011.0

This is a follow up to my complaint issued NHTSA ID Number: 11439598. You opened an investigation and Tesla promptly backed down, but only in regards to one PORTION of my complaint. Tesla has now disabled video game playing on the front dashboard screen while the car is in motion. Good! But there's more to be addressed. Tesla still allows Live web browsing on that same screen. A keyboard pops up. You can type in your search, then click around most websites (except for YouTube, which is appropriately blocked.) I checked the latest update and Tesla has now moved the web browsing feature into the "Entertainment" category. Web browsing is permitted FOR DRIVERS. It is not "restricted" to passengers only. This is inherently dangerous. Please do not close this case before this web browsin

12/23/2021 ODI #11444832.0

Several times during every drive where Cruise Control/Autopilot is used, an event known as "Phantom Braking" occurs often time triggering the collision warning systems with no danger present. Phantom breaking is the automatic braking of the Cruise Control/Autopilot systems when no danger is present, causing an unexpected and dangerous automatic braking event. I wish to emphasize that this happens when either system is used under safe conditions and even within the guidelines recommended by Tesla. It is available for inspection should it be necessary. During these events, a vehicle following mine can and has been caught off-guard by the sudden braking, resulting in near-miss rear-endings. The danger of a vehicle collision is extremely high in these scenarios. The problem happens consisten

12/20/2023 ODI #11561025.0

concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagem

12/17/2022 ODI #11497864.0

At some point in 2021 Tesla released a software update that causes the vehicle to ignore the ambient temperature sensor for the first 15 minutes of a drive. Tesla explained to me that this was to avoid errant readings in hot environments with lots of reflected heat from pavement. I’ve reported the following safety issue to them several times through the winters of 2021 and now 2022, to no avail despite numerous software updates since. In cold environments where a vehicle is leaving a warm and potentially higher humidity environment such as a garage to a very cold and dry environment - just as the car begins using the sensor data the windshield will immediately fog up causing a major safety issue. This occurs with the hvac on auto and requires a shift of 30+ degrees, which is not an unc

steering 3 complaints shown

24 total in this category · critical · avg repair $700 · see steering cluster analysis →
12/28/2020 ODI #11385293.0

When I test drove the Tesla model 3, there was an option to turn regenerative braking to low. This allowed the car to have more of a coasting effect when one lifts the foot off of the accelerator. When I received delivery of the car, the ability to reduce the regenerative braking effect was not available. The removal of this feature is being discussed at length in online forums. The latest version of the owners' manual states that regenerative braking in the standard setting could cause the care to lose traction in winter conditions and that drivers should select the low setting. By removing this ability, Tesla, by its own admission, has decreased the car's safety in winter conditions. A rapid deceleration of a car on slippery roads is almost guaranteed to induce a skid and make the car d

12/25/2022 ODI #11498806.0

On certain sections of highway unsuccessfully attempted to activate auto-steer (two down clicks) multiple times in a row. Did this multiple times in a row but was unsuccessful to activate auto-steer. Instead a supposed "easter egg" (which activates with 4 down clicks) very loudly plays loud jarring music (called "rainbow road")...this is NOT FUCKING FUNNY--I nearly ran my car off the road and into oncoming traffic. Giant 2000 pound hunks of metal going at 60 mph should NOT FUCKING COME with special surprises. This is incredibly dangerous and jarring to drivers.

12/19/2025 ODI #11706126.0

After Tesla replaced my high voltage battery in May of 2024 all of the following started to happen. Prior to the replacement none of these issues were present. While driving under normal conditions, my 2021 Tesla suddenly and violently steered into an oncoming lane or toward the roadside without any driver input. The steering wheel physically turned on its own with force. Full Self-Driving was NOT engaged at the time of the incident. This was not lane assist correction and occurred without warning. Importantly, the vehicle did NOT issue a warning at the time of the steering event. A “Take Control Immediately” message appeared several minutes AFTER the incident, not before or during, indicating a delayed or failed system response. This defect began immediately after a High-Voltage Battery

suspension 2 complaints shown

8 total in this category · severe · avg repair $900 · see suspension cluster analysis →
12/30/2024 ODI #11633279.0

My car experienced a problem with the control arms and based on my research this is a known problem with Tesla Model 3 yet a recall hasn’t been issued

12/19/2022 ODI #11497987.0

Random "phantom braking" while using autopilot or cruise control. Causes the car to slam on brakes and has lost control once almost causing me to go off the road. Also, has brake-checked many cars that follow behind me while I'm using autopilot or cruise due to the phantom braking. Also Tesla Repair center in Chicago replaced my front bumper with a discolored front bumper that had the same issue of peeling on the inner edges of the bumper as the prior front bumper. When I brought up the issue to Tesla they said that was a manufacturing process issue due to the molding process of the bumpers and that is how they all are. If that is the case why change the bumper? Could have just told me that's how all the cars are and saved a lot of my time. Also, have had many repairs from Tesla that don't

electrical 2 complaints shown

62 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/28/2022 ODI #11499129.0

The supermanifold failed, causing the front defroster to not work properly, resulting in loss of visibility in freezing temperatures. This is a common problem with 2021/2022 model 3/model y with the new heat pump that was supposed to be fixed with a software update, but was not. I now have a $3900 repair bill on a 1 year old car with 56,000 miles. The warranty expired at 50,000 miles. The failure was not a result of negligence.

12/23/2022 ODI #11498674.0

The contact owns a 2021 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 22V235000 (Electrical System, Forward Collison Avoidance) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

visibility 2 complaints shown

16 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/26/2021 ODI #11444969.0

Tesla pushed out a new user interface over Christmas. The new interface buries the wiper controls and defrost controls under sub-menus and you can no longer quickly access them while driving. It takes multiple clicks and requires you removing your eyes from the road for a long time. Furthermore, there is no way to revert back to their old interface.

12/19/2025 ODI #11706220.0

-- Summarized Explanation The automatic windshield wiper system behaves unpredictably and creates unsafe driving conditions. Wipers frequently activate when there is no rain, operate at excessive speeds during light rain, and, most critically, fail to activate during active rainfall. These failures reduce driver visibility and increase the risk of a motor vehicle crash. Automatic wipers are forcibly enabled whenever cruise control or Autopilot is activated, regardless of weather conditions. This requires the driver to repeatedly adjust or disable the wipers while driving. Sudden transitions to maximum speed during light rain are distracting and divert attention from the roadway, increasing cognitive load during vehicle operation. -- Attempted Remedies •Replaced windshield wipers multiple

body 2 complaints shown

13 total in this category · severe · avg repair $1,500 · see body cluster analysis →
12/22/2025 ODI #11706553.0

There is no manual door release for the rear doors. Thus rear passengers are at risk should the electrical system fail in a crash. Tesla should be required to provide a modification that allows rear passengers to manually open the rear doors.

12/22/2021 Crash ODI #11444772.0

I want to report an issue I have with Tesla concerning the damage that occurred to my vehicle as a result of a failure of Tesla FSD version 10.3 firmware release 2021.36.5.2 recalled by Tesla on 10/29/21 NHTSA recall number 21V-846. At noon on 10-24-21, I was testing the latest release of FSD as part of the beta program. My Tesla was in self-driving mode on a city street at 35 mph. This was the same route it had already successfully done earlier in the day, when suddenly the car jumped over the curb, causing damage to the bumper, to the wheel and a flat tire. This appeared to have been caused by a discolored patch in the road that gave the FSD a false perception of an obstacle which it tried to avoid. Immediately after the accident, the car was towed to the service center. The repair w

engine 1 complaint shown

12/21/2022 ODI #11498431.0

Driving south on the 5 freeway right northing on Oceanside the vehicle shut down at freeway speed. I had to coast of the to the first Oceanside. Fortunately it was late at night and there were no cars in the immediate vicinity. In addition to this the vehicle has had multiple episode of phantom breaking. I do not feel safe driving the car.

Showing 300 of 640 total complaints. The full federal record is available at nhtsa.gov/vehicle/2021/Tesla/Model 3#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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