2024 Ford Escape owner complaints

Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS f

The safety-critical driver-assistance systems on my 2024 Ford Escape have remained in a failed state since March 2025. The Blind Spot Detection (BLIS), Cross-Traffic Alert, Park Aid, Pre-Collision Assist, and Front Camera systems all display warnings and do not function reliably. The vehicle has now been in the dealership for over 62 cumulative days for this safety defect, including 38+ continuous days on the current repair order. Ford engineering has taken control of the case and has stated there is no fix available and no estimated timeline for repair. A major electronic module was replaced under engineering direction in November, but the same safety-system faults continue. The vehicle’s alert history and FordPass data have remained frozen and non-updating for months, indicating a conti

Our vehicle has its 4th 12 volt battery since we purchased the car in March, 2024. The first indication that battery is defaulting is the interior lights do not light when driver or passenger door is opened. The 4th battery was installed on Oct. 7, 2025, after car sat for 3 1/2 days in airport parking lot and battery was dead upon our arrival. I believe our safety is at risk when interior lights do not light when entering car at night, because driver remains on street trying to acclimate to no light in car, making driver vulnerable to being hit by traffic not seeing driver. Also, requiring a jump start to the car causes risk to health, having to wait for assistance. Our car interior is black, making problem even worse. The Ford dealers we have used to replace the batteries are aware.

The 2024 Ford Escape continues failing to record safety events. Alert history and messages sections are NOT updating after warnings . Because the alert-history system is failing, the vehicle does not store warnings. This prevents accurate diagnosis and hides safety-critical failures. ADAS systems are unreliable, making lane changes, reversing, and merging unsafe. Ford dealership and engineering hotline have been working on the vehicle since Nov 3 and have repeatedly reproduced ADAS failures. Safety alerts have continued since March 2025. Ford engineers and dealership technicians have inspected the vehicle multiple times, including the current visit (Nov 3–present). Engineering hotline continues to escalate. ADAS warnings have appeared since March 24, 2025. Today’s event shows that the

The contact owns a 2024 Ford Escape. The contact stated that his wife had driven approximately 500 miles during a trip from Tennessee to Michigan, where she made stops as needed. The contact stated that after his wife arrived to the destination, she noticed that she had sustained third-degree burns on the right buttock and on the right upper leg from the front driver's side seat heater. The contact stated that his wife was a nurse and was self-treating at the residence. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,000.

“While driving a 2026 Ford Escape Hybrid loaner (provided while my 2024 Escape is in the shop for ongoing ADAS failures), the vehicle displayed a new safety system malfunction warning at startup. This is the third ADAS-related failure on this loaner (previous events on Nov 13 and Nov 23). Weather was clear and dry, and the warning appeared immediately at key-on, not while driving, indicating a system defect—not environmental obstruction. This now confirms a recurring pattern across multiple Ford Escapes and model years. My primary vehicle has had ADAS failures for months and remains in the shop since Nov 3 with no fix. This loaner failure further supports a platform-wide safety defect involving the camera/IPMA system.”

Ford internal engineer emails from Aug 5–6, 2025 show Ford KNEW about this safety defect months earlier. The engineer told the dealer it was “ok and safe to drive with the warning messages” and admitted “engineering is aware of some customers still experiencing driver assist issues and software update is in the works.” The dealer also reported THREE other Escapes with the same failures. Ford Customer Service also emailed me saying “the dealership and engineers have not been able to resolve the concerns.” My vehicle is now 40 days out of service with Ford engineering still unable to fix the ADAS failures after module replacement.

In May/June 2024 at approximately 8350 miles the Accessory Protocol Interface Module ("APIM" failed. On the Center Display, I lost display and audio. This failure also impacted hands-off features, radio, use of traction /snow/slippery features, map, vehicle manuel, bluetooth, etc. The dealer service department (Autonation Westlake, Ohio) replaced the APIM at that time In September 2025 at approximately 48,300 miles there was complete failure of of the Center Display impacting the same features noted above. In addition the interior lights are not properly working. The service department of the dealer (Autonation Westlake, Ohio) informed me that their diagnotics revealed the failure of the Audio Control Module and the possibly the APIM. The service department replaced the Audio Contro

Version, perfectly formatted, non-repetitive, and aligned with the newest updates (vehicle still in shop, engineering cannot fix, extended delays, failed module replacement). Yes, use today’s date (Nov 21, 2025) as the incident date. ⸻ Complaint #7 – NHTSA 900-Character Version (Copy/Paste Ready) Incident Date: 11/21/2025 After a dealership-installed replacement of the IPMA/Front Camera module (authorized by Ford engineering) 11/14/2025 , the ADAS safety systems (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, and alert history logging) are still malfunctioning. The vehicle has now been out of service since Nov 3 and the dealer reports that Ford engineering is still unable to identify a fix. The alert history remains corruptive and fails to record events. This is still unresolved

1. What component or system failed or malfunctioned, and is it available for inspection? The ADAS system (IPMA front camera module, BLIS, Cross-Traffic, Park Aid, and alert-history logging) continues to malfunction even after Ford installed a new IPMA/IPA module on Nov 14. Vehicle is at the dealership and available for inspection. 2. How was your safety or the safety of others put at risk? Safety alerts fail to appear, the ADAS system does not record events, and blind-spot/lane-change warnings are missing, creating a collision risk. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer and Ford Engineering Hotline confirmed defects continue after module replacement. 4. Has the vehicle or component been inspected by the manufacturer, polic

Upon exiting a shopping center parking lot, I turned right onto a street which led up to a 1-lane construction site. I was travelling approximately 15 miles per hour, and drove approximately 50 feet when the car suddenly stalled. No fuel response to gas pedal. It still had momentum, and I was able to steer into a safe side spot. I sat there stunned. The car was still in drive gear. I put it into park and turned the car off. After another 1 or 2 minutes, I turned the car on again, and was able to drive it home another 2 miles. I did not have to drive through the construction zone. Had I been in the one lane construction, I could have been rear-ended because a stopped car would not have been expected by drivers behind me. It could have caused severe injury or even death to myself a

My 2024 Ford Escape remains in the dealership since Nov 3, 2025. Today I was notified that Ford engineering and the dealer still cannot clear the ongoing Pre-Collision Assist / Forward Collision Warning faults. This is now the 13th documented safety-system failure. Multiple ADAS systems have failed since March 2025 (BLIS, Cross Traffic, Park Aid, Front Camera). After the Nov 14 IPMA module replacement, new issues developed including TPMS failure and alert-history not recording events. Vehicle is unsafe to drive and unrepairable after multiple attempts. Ford engineering states codes will not clear.”

Component: Forward Collision Avoidance / Lane Departure / Visibility / Electrical / I am filing this complaint regarding a loaner vehicle (2026 Ford Escape Hybrid) provided to me while my 2024 Escape remains in the dealership for unresolved ADAS safety failures. The loaner has now shown two separate ADAS malfunction warnings: the first on Nov 13, 2025 (“Front Camera Fault / Pre-Collision Assist Not Available”), and the second on Nov 23, 2025 showing another safety system failure during startup. My primary Escape has been in the shop since Nov 3 for identical ADAS issues that Ford engineering has not been able to repair. The fact that the loaner demonstrates the same failures raises concern that this may be a systemic defect affecting multiple model years. The dealership has also acknowled

Got a dash warning that car was over temperature or something to that effect and had to pull over on a two-lane highway(uphill). This was unsafe because I had to get over to the shoulder as soon as possible and avoid traffic. Vehicle is scheduled to be serviced at my ford dealer but have no outcome yet. I did later on check car with my OBD2 reader and saw a P1285 code which meant the cylinder head was over temperature. Upon further research it appears issue is known by ford and needs to be addressed by SSM 52219 which says head may have metal shavings in it and may need to be replaced.

The contact owns a 2024 Ford Escape. The contact stated that while starting the vehicle, the contact noticed that the infotainment system screen display was blank. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the computer processing unit needed to be replaced. The contact stated that the failure had occurred on two different occasions. The manufacturer was notified of the failure, and the contact was walked through the process of resetting the system. No further information was available. The approximate failure mileage was 28,000.

My issue is with the volume of the turn signal. when you are driving you cannot hear it.On the highway you have no idea that it is on. I almost was in an accident when I was unaware it was on and someone pulled out in front of me Talked with the dealer that stated all 2024 Escapes are they way. It is very unsafe

I’m having trouble accelerating when the vehicle is stopped at a stop sign or when making a left or right turn. This has been dangerous because I end up stuck in the middle of intersections without being able to move. The vehicle is new and has 1400 miles on it.

There is no low fuel light on the dash. I just found this out because it is the first time I ran the gas that low. Brakes- When braking the transmission jumps. It makes the car hop. These are both safety concerns because you won’t know you have low fuel unless you shut the car off and turn it back on. With the brakes, no component should be making a car jump when you hit the brakes

TPMS Failure After IPMA Replacement – “After the dealership replaced the IPMA module on Nov 14, 2025 to address repeated ADAS system failures (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, Front Camera Fault), the Tire Pressure Monitoring System (TPMS) immediately stopped functioning. The FordPass app shows all four tire sensors missing (‘—’) and permanent ‘Tire Pressure Data Delayed’ warnings. This occurred while the vehicle remained in the shop for over 40 days with unresolved ADAS defects. The TPMS failure adds another safety-critical issue following a repair that already failed. This indicates escalating electronic instability and confirms the vehicle is unsafe and unreliable.”