My car was purchased in December 2023 it was new with approximately 4 miles on the car I’m retired I use the car mostly for doctors appointments personal use church in August 2024 I took my car in for 10,000 mile oil change at the time I was told that my brakes were in fair condition the rear brakes so in December 2024 I took my car to a Volkswagen service and another independent a car service center and was told basically that all the parts on my rear brakes needed to be replaced I thought this was highly unusual this is not the first new car I have owned and not the first Volkswagen I have owned I don’t drive every day I really wish you would answer me back quickly because spending between six and $700 for rear brakes on a new car is excessive I would appreciate it if you would respond
2024 Volkswagen Jetta owner complaints
46 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. 20 of them are reproduced below in full, most recent first, grouped by category.
brakes 8 complaints shown
Vehicle is brand new currently has 13,000 miles, only highway driving, purchased car new in April 2024. Rear brakes wore down prematurely. Needed to replace rear brakes and rotors.
The Hill Start Assist is overly aggressive in these cars. It doesn't release for 3 seconds after foot brake is not applied. Once it stalls the car and your panicked. Then you apply foot brake to restart the car you get to wait another 3 seconds or you stall again. It is inconsistent in pressure applied and dangerous. I have been driving manual transmission vehicles for near 40 years. Perhaps if I lived in San Francisco it might be of use but, with this activating at the slightest grade it is dangerous! Look around the VW forums I'm not the only person to think so.
My rear breaks needed replacement at 18k miles, after some research online it is apparent other owners of the 2024 VW Jetta have experienced issues with their brakes needing replacement early. At around 37k miles the engine light for my car turned on and the car began having acceleration issues. I brought my car to a dealership as it was under warranty, and bought brand new, that was about three months ago. Neither the dealership or VW technicians have been able to identify the issue. Again, based on online research other drivers of the 2024 VW Jetta have had issues with the engine.
Told to replace brakes and rotors at 13000 miles. Out of pocket Took my car in with 3-4000 miles and asked same shop to look into brake issues rear brakes and was told the was no issue. Rear wheels were always black form brake pads being torn to shreds. I would have been way within warranty range, to address issue but they told me there was no issue, when they clearly knew that there was a issue!
I just got this 2024 Jetta Sport 6 speed manual and tried getting up the drive that's slightly inclined and the brake assist would not disengage or the fuel was cut after it didn't progress then dies. It is possible to power through the brake assist but it will cause premature wear on the clutch, flywheel as well as the rear E brake with all this wireless tech on the brakes, throttle can't figure it out so take it back.
The contact owns a 2024 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear tires. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the rear rotors, and brake pads needed to be replaced. The vehicle was repaired at the consumer's expense. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.
Brakes make loud noise when I come to stop when leaving highway. Rear pads are at 2mm as of 8/28/2025 when they were replaced in on 5/14/2025. Repairs were performed by dealership on 5/14/2025 but they did not replace the rotors, they only replaced the rear pads.
powertrain 3 complaints shown
The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure was intermittent at first but had gradually become a recurring failure. The contact stated that the vehicle had additional failures with the transmission and the rear brakes due to the hill assist not disengaging as needed. The contact stated that the manual transmission was slipping out of gear and the rear brakes showed premature wear on the pads. The contact had taken the vehicle to several deal
After approximately 30 to 40 minutes of driving, my 2024 Volkswagen Jetta intermittently fails to move after coming to a complete stop. When I press the accelerator, the engine RPMs rise, but the vehicle does not move. The vehicle is in its normal driving mode when this occurs. This has happened while I was attempting to accelerate into moving traffic, leaving my vehicle stopped in the path of approaching vehicles and creating a serious collision risk. There were no warning lights or messages before the failure. In August 2026, an authorized Volkswagen dealership inspected the vehicle. The technician duplicated the failure during a test drive and recorded measurements comparing engine speed with accelerator-pedal position. The dealership then consulted Volkswagen Technical Assistance. N
My 2024 Volkswagen Jetta experienced a transmission control module (TCM) failure. The vehicle began having transmission problems and became essentially undriveable. It would not operate/shift normally and required repair. The Volkswagen dealer diagnosed the problem as a failed transmission control module and advised that the TCM needs to be replaced. The required TCM has now been on nationwide backorder for approximately five weeks, leaving the vehicle unable to be repaired and driven normally. I am concerned this is a safety issue because a failure of the transmission control module can cause a driver to lose the ability to properly shift or operate the vehicle. I am also concerned that the lengthy nationwide backorder may indicate that this component is failing in multiple vehicles. I am
other 2 complaints shown
Vehicle was parked in my driveway. My wife and I were about 10 feet from it working on another vehicle when we heard a loud pop. We looked over at the vehicle and the sunroof has exploded. It was bubbled upward and completely shattered. I contacted my VW dealer and we slowly drove the car to the shop and left it. The dealer said it probably wasn't covered under dealer warranty because it was glass. It just shattered out of the blue, this should not be my fault or at my expense.
Sensitive sunroof glass. Sunroof glass shattered a section of the glass that has an open glass area now and will leak in inclement weather conditions.
electrical 2 complaints shown
The vehicle’s SOS/emergency call system has been inoperative since the vehicle was purchased. At delivery, the emergency call function did not work and displayed error messages. The vehicle was taken to an authorized Volkswagen dealer, and the OCU (online connectivity unit) module responsible for the SOS system was replaced under warranty on 3/17/2025 at approximately 6,294 miles. After the repair, the system functioned temporarily. In December 2025, the SOS system failed again and now displays an “Emergency Call Function Not Available / Please Service Vehicle” warning. The dealer has confirmed the same OCU module has failed again and must be replaced a second time. When the system is inoperative, the vehicle cannot automatically contact emergency services after a collision. This is a s
Im reporting a safety concern involving my car, while driving on 30 highway at 65 mph the vehicle suddenly lost throttle response and would not accelerate when I pressed the accelerator pedal, this created a potentially dangerous situation because I was traveling with surrounding 3 pm traffic and could have been involved in a collision do to the unexpected loss of power. I was force to pull over and after searching inf I turn off the car for 10 minutes and restarting the vehicle it appeared to operate normally again.However the failure occurred without warning, and I’m concerned that it could happen again while driving. I towed the car to the closest dealership but they can look at it until Thursday 10/01/2026 5 days after the accident.the vehicle recently received a software update and I
engine 2 complaints shown
I keep getting a cylinder 1 and 4 misfire on a 6MT on cold start. I previously had another 2024 jetta gli and it had the same exact problem as this one. the dealer confirmed the problem and bought the car back and now it is happening on the new car.
I have gotten a multiple cylinder misfire since 800 miles and VW dealerships haven't been able to figure out why at first they said bad fuel then bad plugs and they have tried to treat both and it has not been fixed they will clear the light and it comes back almost immediately
visibility 1 complaint shown
Front Windshield wipers randomly go on causing a distraction almost resulting in a accident. The vehicle was taken in for this problem to Colonial VW located at 200 W Street RD, Feasterville PA 19053. Service rep stated he knows of the issue but there is currently no fix for it. This problem first stared approximately 1 month ago. No warning lights or alerts are present on the vehicle. Issue seems to happen more in bright sunlight but can happen at anytime with multiple wipes at once. The issue will go away for a few mins to a day then reappear out of no where sometimes coming and going the whole trip A google search reveals this maybe a a more common problem than just my vehicle.
airbags 1 complaint shown
Driving on interstate 74 west bound entered rain storm. Did not see car that was slow or stopped until impact. Traveling at a speed of 78 mph. Airbag did not deploy. Is this normal? Rear ended car in front. Volkswagen was totaled with severe front end damage. Other car was a bigger suv. There is dash cam footage that shows impact.
steering 1 complaint shown
When driving using cruise control, the vehicle will alarm if the driver is not holding the steering. If the driver does not take control of the steering wheel, a secondary alarm will alert the driver on the dashboard to take over steering. If the driver does not take over steering, the vehicle will aggressively pulse the brakes to alert the driver. In this vehicle, the alarm may trigger when holding the steering wheel from the side or bottom, and it generally occurs on straight or minimally curving highways. If music is turned loud, it is difficult to hear the secondary alarm and the vehicle may unexpectedly and aggressively brake even when the driver has full control of the steering wheel. To cancel the alarm may require significant input or even steering out of the lane. In wet condi