I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. This indicates the problem is not isolated to a single vehicle but may be systemic. I was able to capture video evidence of the incident while driving, which clearly shows the screen going completely black: [XXX] When the screen blacks out, access to navigation, vehicle settings, driver assistance displays, and other critical information is lost while the vehicle is in motion. This creates a dange
2025 BMW X3 owner complaints
33 complaints filed with NHTSA on this vehicle , including 4 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
electrical 6 complaints shown
A CUSTOMER STATES CHECK ENGINE LIGHT ON CAUSE: WIRE REPAIR 0000556 Performing vehicle test (with vehicle diagnosis system) 5270WPB94 61-13-8-353-748 CABLE CONNECTOR: 619900 61-13-5-A4F-528 SHRINKING HOSE: 619900 12-63-5-A55-720 INTEGRATED POWER SUPPLY Charging battery (at support point in 1299000 W/T GIVEN TO REPAIR ENGINE WIRING HARNESS 1263586 Replacing power distribution module (after vehicle diagnosis) 5270WPB94 PART#: 61-13-8-353-748 COUNT: 1 CLAIM TYPE: AUTH CODE: ARTS duplicated complaint, checked fault memory TOTAL LINE A: and code cd8c23 lin bus code for coolant pump 5 stored, found engine harness rubbed on water pump pulley and shorted. performed wire harness repair and also found fuse 021 blown inside integrated voltage supply module, replaced integrated supply module, and corre
The digital display went blank and no controls on the display . This has happened multiple times. We have reported it to the dealership. However this is a significant problem to loose all digital displays while driving
The contact owns a 2025 BMW X3. The contact received notification of NHTSA Campaign Number: 25V202000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
On May 26, 2025, after I arrived home and parked my 2025 BMW X3, the vehicle caught fire approximately 30 minutes later. The fire started due to a known recall issue (NHTSA Recall No. 25V202) related to the electrical/starter-generator connection, which can cause overheating and fire. I contacted BMW multiple times before the incident — on April 19, May 9, and May 25 — requesting help to fix the open recall, but they failed to take action. The fire was sudden and violent, putting my life and property at risk. Firefighters and police responded; case number: 25/200048976. I filed a claim with Progressive Insurance and have photos and documentation available.
Subject: Supplemental Evidence for Existing NHTSA Complaint / ODI #11711973 I am submitting supplemental safety information for my existing NHTSA vehicle safety complaint, ODI #11711973, involving my 2025 BMW X3, VIN [XXX] . Since filing, I had an additional BMW of Sterling visit/repair estimate dated April 22, 2026, mileage 17,628, RO #[XXX]. The dealer documented additional concerns including rough acceleration/jerking during the first drive of the day, intermittent A/C not blowing cold air and randomly blowing warm air, tire/wear concerns, left rear tire tread/screw concern, rear tires worn to 3mm, and alignment recommendation. This information supplements my existing complaint involving repeated unresolved safety/electrical/system concerns, including steering/safety concerns, driver
other 6 complaints shown
While driving on a state highway in cruise mode, the vehicle displayed a “CHECK CONTROL” message: •Support from Driver Assistance restricted •You can continue driving. Driver Assistance permanently restricted. •Check Control messages (1) Suddenly, the car exited cruise mode. While this is designed as a safety feature, it should not disengage abruptly during driving, as it may lead to potential risks. This a second biggest issue with this vehicle within just a few months of purchase.
Within 2 months of buying the new vehicle this year in February 2025, a rodent entered the vehicle through the air suction vent, reached the cabin air filter and damaged it. The vehicle tech told me that it was good that the rodent didn't damage the car wiring. Else it could have cost me thousands of dollars. But I think, it is a safety concern as well. If the rodent would have chewed the wiring insulation, shorting of two wires or broken wires can cause safety risk while driving by causing sudden malfunctioning. So, I told BMW that it is manufacturing defect, and they should 1) Put a mesh barrier to prevent from future access of any rodent. 2) Pay for the repair because my car is covered by bumper-to-bumper warranty. They didn't accept any of my above requests. So, I had to pay for
My wife was driving our 2025 BMW X3 in traffic and when the car in front braked suddenly. She tried to change lanes but clipped the car in front, resulting in nearly $22 thousand in damages. BMW's review of the car's "black box" purportedly shows that the Forward Collision Mitigation system engaged, but only a split second prior to the crash, which my wife did not experience. BMW's review also purports that my wife did not brake, which she also disputes. Even more concerning is that the parts need to repair the car seem to be completely unavailable from BMW--the car has been sitting in a body shop for almost 2 months and BMW has "no ETA" for the parts.
Rear view camera can be obstructed entirely by other full screen elements when interacting with hard of soft buttons. This 100% reproducible effect results in the need to occasionally shift back into park and then reverse to restart the rvc process and have the video appear on top of other on screen content. This appears to violate fmvss rules for reverse cameras.
My accident on [XXX] with my 2025 BMW X3 VIN [XXX] was avoidable and caused by either failure in design, or in execution in two BMW systems, I'll discuss parking assist here. Pictures and videos (even one of the crash) can be downloaded here: [XXX] Prior to the accident my husband set a backing up path “Home 1” within the BMW parking assist program for me to follow to align the car when backing into our driveway. This takes over braking and steering to move the car on a predetermined path and stops at the end. I have successfully used it many times. It shows up as an option when backing near the top of our driveway. In the video of the crash ([XXX]), the car turns into the driveway, slows to a rolling stop, and then continues back and crashes. I pressed the “Start Home 1” icon to
My accident on [XXX] with my 2025 BMW X3 VIN [XXX] was avoidable and caused by either failure in design, or in execution in two BMW systems, I'll discuss rear emergency braking here. Pictures and videos (even one of the crash) can be downloaded here: [XXX] . I was driving the car in what I believe to be an assisted parking situation, but the car did not follow the assisted path. I've filled out a safety report on that already. According to page 172 of BMW’s 416 page manual, there is a rear collision mitigation function with audible, visual, and autonomous braking. The system provided no warning of any kind—not audible, visual, or any braking whatsoever to avoid this accident. My husband had installed a trailer hitch on this vehicle. That involved removal of the bumper fascia that
steering 3 complaints shown
On 12/5/2025, while driving my 2025 BMW X3 at approximately 35 mph on Milwaukee Ave (IL Route 21) during rush-hour traffic, the vehicle displayed a “drivetrain malfunction” warning and immediately lost propulsion; the engine completely shut down. The vehicle could not be driven under its own power and remained stopped in traffic with a minor child passenger present, creating a traffic hazard and risk of being struck (including rear-ended). Ambient temperature was approximately 12F and we were stranded for about 2 hours awaiting a tow. The vehicle was towed and is currently at Knauz BMW (Lake Bluff, IL) and is available for inspection. The specific failed component/system is UNKNOWN at this time This is a repeat event. Approximately three days after purchase in New Jersey (6/25/2025 purcha
Started the car and received a "Changed Steering effort" error. Car is currently undrivable as the power steering is not working at all. Dealer indicates this is a "known issue" and the steering rack may need to be replaced
I am reporting a persistent and concerning mechanical issue with my 2025 BMW X3. A clunking noise is occurring frequently, particularly over uneven road surfaces and during normal driving maneuvers such as turning, accelerating, or braking at low speeds (generally below 20 mph). This noise is accompanied by a noticeable vibration that can be felt through the steering wheel and the brake pedal. The sound has been heard and confirmed by several passengers who have ridden in the vehicle with me. I have brought this issue to the attention of my local BMW dealership on August 6, 2025. During my visit, the service team was unable to replicate the issue and stated they could not confirm a problem. They advised me to continue driving the vehicle and suggested that if a defect exists, it would like
visibility 1 complaint shown
OE Windshield failed with a crack from no strike or extremely small pebbles. Have had to replace windshield 2x in 3 months of ownership. Others with the same FUYAO glass have had to replace multiple times as well. Owners are starting to figure out there may be a manufacturing defect in the glass.
suspension 1 complaint shown
Brand new 2025 BMW X3 loud suspension noise coming front the font below 20 miles per hour. The car has ~5,000 miles. It happens every time and is pretty consistent. You can hear every imperfection on the road. I think is can be a safety concert - I see multiple reports that having similar concern.
lighting 1 complaint shown
The headlights have a shadow half way down the windshield making it very difficult to see at night. We don't feel safe driving when it is dark out. We took it to the dealer the end of January they saw what we were talking about. One of the foreman drove it home at night. He saw what we were talking about but gave no solutions. We took it in again the shop foreman adjusted the headlights up. We drove it at night. The adjustment did not help. I have been in contact with BMW of North America. They have offered no solution.