Owners report steering column lock-up and intermediate shaft failure as the dominant issue. The lower shaft can fail, then the upper shaft fails months later—a pattern suggesting incomplete original repair or defective replacement parts. One owner had their vehicle inspected and declared safe under recall 13V385000 on 11/18/13, then the steering locked solid while driving to the dealer for repair work three months later.
Several vehicles developed steering column separation from the bearing during low-speed driving and reversing. A few owners discovered their VINs were excluded from recall 14V704000 despite having matching failure modes. One dealer wanted $2,600 to correct an improperly performed recall repair.
Rack and pinion replacement under the recall sometimes led to loud steering noise afterward. A tie rod failure at 55,000 miles caused loss of control. One unusual complaint involved foot pedal adjustment retracting away from the driver at highway speed, putting the brakes out of reach.
Recall parts availability was a problem—owners waited over two months for parts, some turned to independent mechanics when dealers couldn't deliver timely service, and one was denied reimbursement for out-of-pocket repairs.
Failure modes owners describe
Steering column lock-up / intermediate shaft failure
Lower and/or upper intermediate shaft components fail, causing the steering wheel to seize solid or become unable to turn. The column assembly can separate from its bearing.
When: 69,104 to 186,000 miles; failures reported during turns, reversing, and normal driving
Symptoms owners cite: Steering wheel locked up solid mid-turn; Steering wheel seized while in reverse; Steering column coming apart; Unpredictable locking
Repairs/costs cited: Lower shaft replacement alone proved insufficient; upper shaft assembly failed 14 months later. Complete upper and lower shaft replacement required. One dealer quoted $2,600 to correct an incomplete initial recall repair.
Recalls/TSBs owners mention: Related to NHTSA recalls 13V385000 and 14V704000 (steering). Some VINs were excluded from recall 14V704000 despite similar failures. Incomplete repair protocols resulted in repeat failures.
Power steering malfunction and column separation
Power steering system fails concurrent with steering column structural failure, causing loss of steering control and column detachment from bearing.
When: 135,000 miles and higher
Symptoms owners cite: Power steering malfunctioned while driving and parking; Steering column separated from lower bearing; Manifold plate detached into steering shaft
Repairs/costs cited: Steering shaft replacement required. One vehicle at 135,000 miles was not repaired because VIN was not included in recall 13V385000.
Recalls/TSBs owners mention: Recall 13V385000 coverage gaps; some vehicles excluded despite failure modes matching recall criteria.
Rack and pinion noise after recall repair
Loud steering noise develops shortly after rack and pinion replacement under recall 13V385000, suggesting improper installation or defective replacement component.
When: 107,301 miles; noise appeared post-repair
Symptoms owners cite: Loud noise from steering wheel after recall repair
Repairs/costs cited: Rack and pinion was replaced under recall but not repaired after noise developed.
Recalls/TSBs owners mention: Recall 13V385000 (steering); repair performed but follow-up service not documented.
Tie rod failure
Front passenger side tie rod failed, causing immediate loss of vehicle control and crash at low speed.
When: 55,000 miles
Symptoms owners cite: Passenger side front tie rod failed; Loss of vehicle control; Crash at 20 mph
Repairs/costs cited: Vehicle towed to insurance repair shop for repairs; failure had not recurred at 65,000 miles.
Foot pedal adjustment (seat/pedal assembly)
Power pedal adjustment mechanism malfunctions during driving, causing sudden and uncommanded retraction away from driver, rendering brake and accelerator pedals unreachable.
When: At highway speed, approximately 45 mph
Symptoms owners cite: Uncommanded retraction of foot pedal adjustment to maximum distance; Pedals moved out of driver reach; Nearly impossible to activate brakes or accelerator
Repairs/costs cited: Driver manually disengaged seat belt and slid under dash to reach pedals; used control switch to restore position.
Synthesized from 13 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.