This bulletin describes the requirements for all wheel alignment and/or vehicle tracking claims and best practices when diagnosing and conducting alignment-related repairs for all models and model years.
full bulletin at NHTSA ↗2007 Hyundai Entourage suspension problems
severe 31 complaints filed with NHTSA · avg repair $900 · see suspension across all vehicles →
Failure mileage
Complaints
31
Recalls
0
Avg fix
$900
2crashes
When does it fail?
Of the 31 suspension complaints filed for the 2007 Hyundai Entourage, here's the actual mileage breakdown — failures cluster heaviest at 25,000-50,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Owners have filed 31 suspension complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
No new NHTSA suspension complaint has been filed on this vehicle in over 12 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
HYUNDAI: PROCEDURE INFORMATION FOR PREVENTATIVE MEASURE FOR REAR CROSSMEMBER AND REAR LOWER ARMS IN APPLYING CAVITY WAX AND UNDERCOATING. MODEL 2006-2008 ENTOURAGE.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Front lower control arm corrosion and sudden fracture dominate the complaint set—31 reports with repeated patterns of snap, loss of steering, and uncontrolled sliding at speeds between 15 and 50 mph. Owners in salt-belt states report corrosion visible within three to four years of ownership. Most troubling: multiple owners had their vehicles serviced under NHTSA Campaign 13V556000 (issued November 2013), which applied a rust-preventive coating, yet their control arms fractured months or years later. The recall repair proved insufficient; full replacement is the only permanent fix at $2,600–$2,700.
Front strut upper mounts also corrode due to a design flaw where the wiper diverter channels water directly onto the mount, accelerating failure. One owner heard grinding during a left turn at low speed and found the strut mount fractured into pieces. Steering wheel shimmy at highway speeds affects multiple units despite dealer attempts at tire balancing, alignment, and even axle replacement. Some owners report loose steering bushings and brake calipers that loosen regularly. One fracture of a coil spring punctured both the tire and brake line. The corrosion and fracture failures create serious safety risk—several owners note near-miss crashes and loss of control incidents.
Failure modes owners describe
Front stabilizer bar links / sway bar endlinks failure
Stabilizer bar links and inner tie rods wear out prematurely, causing loud thumping or clunking from the front suspension. One owner reported being told by a Hyundai dealer that the manufacturer uses cheap plastic parts.
When: Often well before end-of-warranty, reported at lower mileages on used vehicles
Symptoms owners cite: Loud thumping noise from driver's side tire area; Loud noise during slow turns or when turning steering wheel slightly
Repairs/costs cited: Replacement of left sway bar endlink and inner tie rod; one shop quoted over $1,000. Dealer mentioned using cheap plastic parts.
Lower control arm corrosion and fracture
Front lower control arms corrode extensively due to road salt exposure, especially in northern climates. Corrosion weakens the metal until the arms fracture without warning during normal driving, creating sudden loss of steering control. This is the dominant failure mode across the complaint set. The recall (13V556000) applied a rust-preventive coating, but owners report control arms fracturing months or years after the recall repair was performed.
When: Typically 92,000–180,000 miles; corrosion begins within 3–4 years of ownership even on newer-model used vehicles; fractures occur suddenly mid-drive
Symptoms owners cite: Snap or grinding noise from suspension while driving; Sudden loss of steering control; Abnormal knocking sound when turning; Vehicle pulling to one side; Wheels pointing in opposite directions; Steering becomes difficult or impossible; Vehicle sliding uncontrollably
Repairs/costs cited: Replacement of both front lower control arms recommended; costs $2,677–$2,700 reported. Recall repair (13V556000 coating/rust-proofing) proved insufficient in multiple cases. Full replacement necessary for permanent fix.
Recalls/TSBs owners mention: NHTSA Campaign Number 13V556000 (Suspension) issued November 6, 2013 for control arm corrosion; applied rust-preventive coating only. Multiple owners report coating failed and control arms fractured post-recall. Manufacturer refused warranty coverage on post-recall failures in some cases, citing expired recall window.
Front strut upper spring mount corrosion and fracture
Upper strut mount corrodes due to road salt and water drainage design flaw. The wiper pivot includes a rubber diverter that channels water directly onto the strut mount, accelerating corrosion. Metal becomes so weak it fractures into pieces, potentially causing loss of steering function.
When: Occurs at various mileages in salt-use climates; one vehicle affected at lower mileage; right side typically less affected and degrades more slowly
Symptoms owners cite: Loud grinding noise from front wheel area during turns; Grinding continues when steering is turned slightly
Repairs/costs cited: Requires disassembly of strut assembly and replacement of upper spring mount. Owner had both left and right sides repaired as precaution.
Coil spring fracture
Coil spring fractures, potentially puncturing the tire and brake line. Occurs at low speeds (15 mph over a bump) on vehicle with 75,000 miles.
When: 75,000 miles
Symptoms owners cite: Loud abnormal noise when driving over bump; Fractured coil spring visible upon inspection
Repairs/costs cited: Coil spring fracture punctured tire and brake line; vehicle towed but not repaired per report
Recalls/TSBs owners mention: Manufacturer notified; no recall or service bulletin mentioned
Front-end vibration / steering wheel shimmy
Chronic vibration or shimmy in steering wheel at highway speeds (above 40 mph, often 68+ mph), affecting drivability and safety. Owners report multiple dealer service attempts with no resolution. One early complaint in 2013 specifically attributed to front stabilizer issues. Later complaints describe widespread shimmy despite alignment, tire balancing, and component replacement.
When: Occurs from early ownership (reported within months of purchase on used vehicle) and persists despite repairs; one case at 122,000 miles
Symptoms owners cite: Vibration in steering wheel at highway speeds (40+ mph); Entire vehicle vibrates or shakes; Shimmy at 68+ mph, especially downhill; Problem occurs at 10 mph and higher in one new vehicle case
Repairs/costs cited: Dealers performed tire changes, realignment, axle replacement (including used axle with 5,000+ miles), but vibration persisted. One independent mechanic recommended investigation but offered no definitive fix.
Recalls/TSBs owners mention: Recall 13V556000 mentioned in context of stabilizer repair (April 2013), but primary vibration/shimmy complaints appear unresolved by recall repair.
Suspension drop / strut failure
Entire front suspension drops, with the vehicle resting on the tire, after the vehicle has been sitting idle. Caused by failure of strut or spring components under load.
When: After sitting idle for weeks
Symptoms owners cite: Entire suspension dropped on driver's side; Vehicle resting on tire, not drivable
Repairs/costs cited: Dealer indicated recall (2014) had applied wax coating, which failed. Full replacement needed.
Recalls/TSBs owners mention: Recall applied wax/rust-preventive coating (2014), but owner states coating did not prevent failure.
Loose steering bushing
Steering bushing fails, causing loose steering wheel with poor feedback and control.
When: 36,000 miles
Symptoms owners cite: Loose steering wheel
Repairs/costs cited: Dealer diagnosed and likely replaced steering bushing; no cost stated
Recalls/TSBs owners mention: Manufacturer notified
Brake calipers and suspension components loosening
Brake calipers and suspension components (shocks, arms) come loose and loosen regularly during normal operation, requiring repeated tightening.
When: Not specified
Symptoms owners cite: Brake calipers coming loose; Suspension shocks and arms loosening regularly
Repairs/costs cited: Ongoing maintenance issue; no specific repair costs reported
Synthesized from 31 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 2 most recent
Tl* the contact owns a 2007 Hyundai entourage. The contact stated that the steering wheel was loose. The vehicle was taken to the dealer where a diagnostic was performed and located the failure at the steering bushing. The manufacturer was made aware of the failure. The failure mileage was 36,000 and the current mileage was 40,100.
Tl* the contact owns a 2007 Hyundai entourage. While driving 30 MPH, the front driver's side control arm fractured. The vehicle was previously serviced per NHTSA campaign number: 13v556000 (suspension). The vehicle was taken to a dealer where the cause of the failure was undetermined. The manufacturer was notified of the failure. The failure mileage was unknown.
Had suspension trouble with your 2007 Hyundai Entourage?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2007 Hyundai Entourage?
It's a meaningful issue. 31 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $900.
At what mileage does the suspension typically fail?
Across the 18 complaints that reported odometer mileage, most suspension failures cluster between 56,500 and 122,000 miles, with the median around 96,000. A quarter of owners report trouble before 56,500; a quarter make it past 122,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2007/Hyundai/Entourage.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.