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ProblemsByVin Index / 2007-MAZDA-CX-9 / COMPLAINTS
Full complaint record · NHTSA

2007 Mazda CX-9 owner complaints

86 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

suspension 7 complaints shown

31 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
12/30/2014 117,866 mi ODI #10668978.0

The passenger front wheel disconnected from the lower control arm, resulting in immediate loss of control of the vehicle. Fortunately the vehicle was being driven thru a residential area at a low speed. Two months prior to the failure, the car had a front-wheel alignment, and the mechanic assured me that there was no detection of the imminent failure. I certainly do not wish to have this occur at highway speeds. I had both lower front ball joint/lower arm assemblies replaced. I still have the failed part in case you are interested. *js

12/29/2020 ODI #11385488.0

Tl* the contact owns a 2007 Mazda cx-9. The contact received notification of NHTSA campaign numbers: 17v457000 (air bags) and 15v451000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to schedule a recall repair appointment however, there was no authorized dealer nearby. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

12/12/2016 141,000 mi ODI #10934796.0

Tl* the contact owns a 2007 Mazda cx-9. While the vehicle was being repaired per NHTSA campaign number: 15v451000 (suspension), it was brought to the contact's attention that the tread on the two front tires was worn due to the failure of the lower control arms and ball joints. The contact was informed that the tires needed to be replaced. The tires were not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 141,000.

11/23/2019 ODI #11281922.0

Toda mi familia ivamos en el free way de visita a una ciudad que se encuntra a una hora de donde nosotros radicamos cuando de reepente empeso a temblarse el motor lo lleve con mi mecnico me lo reviso completo y me dijo que los brazos delanteros estaban daados al poco tiempo le prendi la luz del air bagl

11/23/2015 86,000 mi ODI #10806163.0

Tl* the contact owns a 2007 Mazda cx9. While driving 35 MPH attempting to make a turn, a loud pop and grinding sound emitted from the vehicle and it became very difficult to maneuver. After inspecting the vehicle, the contact mentioned that the front driver side wheel detached from the vehicle and the control arm became lodged into the frame, which caused the loud noise. The vehicle was towed to the dealer. The technician stated that the failure was a direct result of NHTSA campaign number: 15v451000 (suspension). The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 86,000.

10/29/2015 ODI #10786935.0

Dealer wants to charge me the diagnostic fee of $170.00 before performing this recall, plus they said they are not taking any recalls

09/10/2015 115,397 mi ODI #10762980.0

The vehicle started to have problems with the car shaking around 50mph. So we planned to have it looked at since we heard that this particular model has some known issues that may become severe. During the drive to the car shop (literally 1 mile from home) the axle/bearing or front suspension separated from the car!!! The front left wheel and joints separated from the car; the wheel looks like it was breaking off! We were driving around 15mph! No one was hurt and thank goodness it was around 11am so there was no traffic around to make things worse. The car had to be towed to the car shop which was only feet away from the scene, which was an added charge! *photos of incident are also available

airbags 4 complaints shown

13 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
11/15/2016 ODI #10926167.0

Tl* takata recall. The contact owns a 2007 Mazda cx9. The contact received notification of NHTSA campaign number: 16v356000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect. Updated 01/10/2017*ct updated 01/11/17.*jb

11/10/2012 44,000 mi ODI #10483928.0

On the afternoon of november 4th, 2012 while operating my Mazda at approximately 20 MPH, smoke started coming from the steering wheel. I pulled to the side of the road and came to a complete stop. Fearful for what was causing the smoke, I exited the vehicle. As I closed the door, the driver's airbag deployed. Two minutes later, the horn sounded for about a minute and then shut off. Smoke continued to billow inside the vehicle for approximately 20 minutes. I had the vehicle towed to the local Mazda dealership. Their service department thinks that I had a faulty clockspring. They are replacing the clockspring, air bag module and air bag. I purchased the vehicle new from Mazda in 2007. It has never been involved in an accident. *tr

10/27/2016 ODI #10919385.0

Takata recall -- I have checked to have the new air bag on my passenger side and was told that there is no replacement available. And they did not know when a replacement would be available. So I am driving a lethal weapon with no recourse. In the meantime, our government has required vw to buy back vehicles. Why is the government not making similar requirements on cars that are killing people??? *tr

09/25/2017 ODI #11025433.0

Tl* takata recall. The contact owns a 2007 Mazda cx9. The contact stated that NHTSA campaign number: 17v429000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in august of 2017. The dealer (tasca Ford Mazda, 200 fall river ave, seekonk, ma, 02771) stated that the parts were unavailable for the repair, but would order and have them within two weeks. Three weeks later, the contact called the dealer and was informed that the parts were unavailable. The manufacturer was contacted and provided reference number: 1-758290897. The manufacturer confirmed that the parts were not ordered, but would order the parts to be delivered the following week to that specific dealer. The contact called the dealer again and was informed that the parts were

powertrain 2 complaints shown

9 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/19/2014 116,000 mi ODI #10667319.0

My husband had just left our home and luckily were still in our neighborhood when our Mazda cx9 started to stutter and shake and become un-drivable. It rode very rough. It happened with absolutely no warning. We took it to the local repair shop and was told that the check engine error was p0351/po352. They replaced the coil but the problem persisted and we still were unable to drive the car. We then took it to the Mazda dealership which then replaced the PCM and another coil. We had to wait several weeks for the PCM due to "limited availability"; which to me, a consumer means one of two things - the PCM should not fail or there is a short supply of PCM because there are many failures. I spoke with Mazda and the customer service representative researched the problem and called me back to e

09/27/2016 128,000 mi ODI #10909928.0

I have only had this car for one year. I bought it used and have had the "same" problem now "3" times and since I have not had it fixed at a "Mazda" dealership because I am sorry I do not have the $$$ for this and I brought it to my own mechanic, Mazda will not stand by this. The ignition coils have all been replaced now as well as the PCM and now I am told it needs the PCM to be replaced again. There are "numerous" complaints on the internet for this exact same issue and most have taken it to Mazda dealerships and still have no resolution to this problem. The last coil actually melted and could have started a fire so I am running with 5 coils now instead of 6 until I can find out how to rectify this ongoing problem! I just put 4 new tires on the vehicle and have spent over $1000 alre

brakes 2 complaints shown

6 total in this category · moderate · avg repair $450 · see brakes cluster analysis →
11/19/2013 83,213 mi ODI #10552870.0

On friday, october 18th 2013 I was involved in a near accident on my way home from work on interstate 99 off the 17th street exit near altoona pa. The brake system failed as I tried to come to a stop on the exit ramp. I placed my foot on the brake pedal and noticed I was not stopping. I could hear a hissing/air sound when I pressed down on the brake pedal. I had to pump the brakes, gear the car down in manual, and swerve off the road to avoid crashing into the car that was stopped in front of me. No dash lights were on giving me no warning that there was anything wrong with the brake system in the vehicle. Ii took my vehicle to the local Mazda dealer and found out that the cause of the brake failure was a leaky master cylinder and that ruined the brake booster. I brought my car to my local

09/21/2011 68,000 mi ODI #10426660.0

Tl* the contact owns a 2007 Mazda cx9. While driving approximately 60 MPH, the contact engaged the brake pedal repeatedly with force however there was a delayed response. The contact swerved off the road to prevent crashing into a proceeding vehicle. The vehicle was taken to an independent mechanic for diagnosis where the technician stated that the failure was contributed to the power brake booster. The contact planned to take the vehicle to an authorized dealer for repair. The manufacturer was not made aware of the problem. The approximate failure mileage was 68,000.

steering 2 complaints shown

9 total in this category · severe · avg repair $700 · see steering cluster analysis →
10/10/2015 75,000 mi Crash ODI #10781220.0

Was driving my car with children in it when the wheel fell off and axel cracked. It caused front end damage I couldn't get out of the driver side door because it wouldn't open. Had to pay to get all of that fixed. I just receive recall 8515g. My issue with this is that the recall does not correct the issue. The reason for the recall is that water get leak into the suspension and cause corrosion. Replacing just the control arms and ball joints does not prevent this from happening again. Water can still leak into the suspension and the new parts could could corrode, become loose and cause the same thing to happen again but this time it could result in more dire consequences. We were lucky I was traveling at a low rate of speed the first time it happened. This is forcing us to buy a new car w

09/28/2015 75,000 mi ODI #10777998.0

I was dropping my children off to daycare turning into the parking lot and going over a bump when I heard a loud "pop" toward the front of the car - the car completely stopped dead - I got out to find the front right tire was cocked hard left and was off its control arm - some fluid was also leaking out of the axle area. This happened the monday morning after I received the recall notice from Mazda this past weekend! I had the form in the car to call for service this week. I have called the service center but they have said they will not be able to look at the car until thursday - now I will have towing and rental expenses connected with this defect. Fortunately no one in the car was hurt or that it didn't fail on the highway!

other 1 complaint shown

11/29/2020 90,000 mi ODI #11376975.0

There is a systemic EVAP system issue where there is a leak that either shows that the gas cap is off or the check engine code for large EVAP leak. Message board traffic shows this as a problem across multiple year models and makes in the Mazda cx line, especially the cx-9. Everyone, including myself, reports the same issue: light comes on, and then replace gas cap. Light comes back on and then it is multiple trips to the dealer for them to find where the EVAP leak is.

electrical 1 complaint shown

3 total in this category · severe · avg repair $850 · see electrical cluster analysis →
11/15/2016 99,500 mi ODI #10926083.0

Back in 2011 (my Mazda cx-9 was only 4 yo), I was driving down the turnpike at 65 MPH when my car began to stutter, it would not accelerate and it came to an idle. Thankfully I was near the shoulder of the road so I was able to pull over. South motors Mazda dealership stated the computer (PCM) was fried. It was replaced under warranty. Current day: 2016. My car began having the same symptoms last week when driving 15 MPH in a residential area. My car currently has approximately 99,500 miles. Had my car towed to dealership. Ocean Mazda stated the PCM and 3 coils are fried again. Upon reading consumer reviews on 2007 Mazda cx-9, it seems this is a common issue. I am livid that this issue has not been addressed as a recall as there is obviously a defect in either the coils misfiring

body 1 complaint shown

4 total in this category · severe · avg repair $1,500 · see body cluster analysis →
10/28/2014 85,000 mi ODI #10650788.0

Powered rear lift gate stud pulled out of the rear lift gate and it dropped. *tr

Showing 300 of 86 total complaints. The full federal record is available at nhtsa.gov/vehicle/2007/Mazda/CX-9#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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