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ProblemsByVin Index / 2009-NISSAN-QUEST / COMPLAINTS
Full complaint record · NHTSA

2009 Nissan Quest owner complaints

22 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 7 complaints shown

10/14/2009 ODI #10287360.0

I have customer feedback/concern on the Nissan quest 2009. Last week the van owner was putting the kids in the back of the van and asked the three year old to get in the car while she was helping the other 2 year old get in as well. The sliding door was opened, moved to the end but not latched in the open position. It was a windy day and the door started to slide down to the close position. The 3 year old child was getting in and had his hand by the door lock helping himself up. At that time, the door closed very hard with the wind, pinched his hand and latched closed with the child's hand in between. He was taken to the emergency room to check his hand. I worked as a design controls quality engineer. I am required to ensure we minimize any potential risk by building risk mitigation fea

06/19/2015 ODI #10726196.0

The vehicle gas gauge showed 1/4 of a tank of gas. The vehicle stopped. There was no gas in the tank and I had to call for assistance. This also happened 6/6/15.

06/05/2018 120,000 mi ODI #11100089.0

After completely fueling the tank, the car runs for about 2 to 3 miles and then becomes to say that that fueling tank is empty. Its been occurring for the past 4 years. We've tried changing the fuel pump and the fuel cap, but it still continues to show that the fuel tank is empty. While driving on the city streets, the car will start going slow and stop by its self after showing that there is now gasoline. Afterwards, it will completely shut down and after a few minutes, it starts to run normally. This happens about every 2 to 3 days.

04/21/2015 88,500 mi ODI #10711951.0

Our gas gauge indicated that we had 1/4 tank of gas. The tank was empty. We ended up stranded on the highway in 80 degree weather with two young children in the car till aaa was able to bring us gas. We got to the gas station and filled up and the tank literally took over 20 gallons, which means it was completely empty even though the gas gauge said we still had 1/4 tank. In addition, only a few weeks before, we had just replaced the gas gauge with a brand new, Nissan gas gauge. Nissan has already issued a recall on 2009 quests for this problem, but apparently my quest's VIN is not among those recalled, so they won't fix the problem without my paying a Nissan dealer for a diagnosis and then writing a claim. I think this is ridiculous and they need to expand the recall to all 2009 Nissan qu

03/24/2015 100,000 mi ODI #10701376.0

We received a letter on jan 9, 2015 from Nissan north america advising that there was a potential problem with the fuel gauge and that we must maintain at least a half tank of gas until they repaired the problem. They advised they would contact us within a few months to do so. They have not contacted us in any way. As far as we know we must continue to maintain the gas level. When we called they said there would not be sending a letter rescinding the first letter's requirements and that only those car owners needing repair would receive a followup letter. Think about that for a minute. If they advise you by letter that you must take action to avoid a problem, then they must advise you that such no longer needs to be done also by letter. Please require them to do so to all the car own

03/23/2015 85,000 mi ODI #10701116.0

Fuel gauge goes to near empty and then starts to show more gas in tank then is really there. Driver runs risk of running out of gas based on faulty reading on fuel gauge. *tr

03/14/2016 119,000 mi Crash ODI #10849657.0

When our vehicle was hit on the drivers side the drivers seat reclined back causing serious injuries. Currently there are only recalls on the 2008 Nissan quest pawl system. I do not have images because ems pushed the seats forward. The vehicle was in motion when another vehicle ran a stop sign and hit us at a speed over 70 MPH.

steering 3 complaints shown

3 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/04/2012 31,573 mi ODI #10483316.0

Within 6 months of purchase of this vehicle I have been having severe safety issues on this vehicle. It initially started out as an intermittent problem which took quite some time to replicate since a specific chain of events had to be followed. But since then, the problem can be replicated at will but again its based on a sequence of events and road conditions. The steering wheel vibrates horribly and there is a loud rumbling noise. The car is difficult to handle once this vibration starts. It feels as if the car has a flat tire or the axle has been severely damaged thus impairing steering control. May 20th 2010 was the first time I had the issue with the quest while I was on il interstate 57. Sept, 11 2010 is when this happened again while I was headed to florida. Oct. 4th, 2010 it happe

02/25/2010 2,500 mi ODI #10314443.0

Went on a road trip. Our new Nissan quest 2009 was fine until after 4 hours of driving and then suddenly the steering wheel started to shake. It shook so badly that we thought we had a flat tire. It continued to shake until we pulled over to the shoulder and come to a complete stop. We went back on the highway and it was fine for a couple of hours and then acted up again. The same thing happened. It won't let us accelerate and no matter how slow we go it was still shaking. We had an infant in the van and our other son was 5 yrs. Very dangerous to be on the road in the middle of the night and having to pull over every couple of hours when it started acting up. Imagine when there are no shoulders to pull over and the van was shaking so bad that you can't control it. Please recall t

02/03/2019 ODI #11173844.0

Steering locks up at low/high speeds. Rack and pinion comes apart internally. Can cause accident/death. First steering will be slow in cold weather making noise second metal shows up in power steering resivore third a dragging popping noise from steering forth failure steering system. Could break leaving tires to separate in the v pattern or lock up causing loss of steering. This vehicle locked up unexpectedly on a side street at low speeds. While turning right. Able to free up to avoid going through a gard rail (with a 60ft drop off) only to have lock up again while correcting the sudden jar and getting out of oncoming traffic. To end up in a business parking lot.

electrical 3 complaints shown

3 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
10/10/2021 ODI #11436236.0

Power window motor repeatedly goes out on the driver's side. The passenger door that opens automatically by the button has a motor that does not stay working.

08/12/2010 3,100 mi ODI #10348962.0

Tl*the contact owns a Honda 2009 Nissan quest s/se/sl. The left and right sliding doors failed. The doors do not close automatically. The vehicle was taken to the dealer several times; however, the failure couldn't be recreated; therefore, the dealer stated that nothing was wrong with the vehicle. The contact stated that on august 9, 2010 she was not able to get the vehicle started. The vehicle was towed to the dealer who replaced the battery. The manufacturer filed report 6899768, but didn't offer any additional assistance. The failure mileage was 300. The current mileage was 3,100.

06/08/2015 81,000 mi ODI #10724044.0

I was driving car and slip,traction, and engine light came on and car stopped.the car started again, but was driving very slow and was struggling to move.

engine 2 complaints shown

12/09/2015 86,000 mi ODI #10809175.0

All four motor mounts have gone out within the year. During one instance 3 mounts went out at once. I was driving down the highway when I heard clanking noise. I immediately took the car into the shop. While there I was told this is a common problem with this model.

01/16/2015 84,000 mi ODI #10672951.0

Was told by the dealer that the front engine mount needs to be replaced, as it was starting to wear. The engine was not moving at all at this time. In december 2014 was told again of the engine mount at the dealer (engine still not moving). Spoke with mechanic regarding issue and why he thinks it needs replacing. I was shown by the mechanic why he thinks it needed to be replaced. I told the mechanic and the service personnel that within all the years of my driving and that with all the vehicles I have owned I have never replaced an engine mount. Ask mechanic if this was an issue with all Nissan's or just the quest, the response I received was only the quest. *tr

body 2 complaints shown

3 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
08/30/2022 116,521 mi ODI #11482086.0

The contact owns a 2009 Nissan Quest. The contact stated that the passenger's side rear sliding door inadvertently opened while the vehicle was locked. Additionally, there was water build-up in the passenger's side rear sliding door track and an unknown burn mark on the floorboard. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 116,521.

08/29/2014 ODI #10629507.0

Both passenger side window have a rattling noise. I bring in the dealer several times. However, every time it getting worse. This is in 2009. Finally, just give up on this. Nissan refuse to replace with another vehicle even though it was within 30 days of purchase. The dealer ship and Nissan company were very difficult to deal with. You get the run around each time you visit. *tr

airbags 1 complaint shown

12/20/2023 Crash ODI #11561191.0

The contact owned a 2009 Nissan Quest. The contact stated while driving 40 MPH, she did not notice that the traffic light had turned red and continued driving. Another oncoming vehicle made a left turn in front of her. The contact stated that she swerved and the front end of the vehicle hit a pole. The contact saw smoke coming from underneath the hood. The air bags failed to deploy. The contact hit her chest against the steering wheel. Bystanders assisted the contact out of the vehicle. The contact was transported to the local hospital. The contact was then transported to the Trauma unit of another hospital. The contact sustained a broken sternum and broken left and right ribs. The contact stated that she spent 10 days in the trauma unit, and she also received home health assistance. The v

brakes 1 complaint shown

06/02/2010 3,000 mi ODI #10334222.0

Tl*the contact owns a 2009 Nissan quest. The contact stated that when trying to depress the brake pedal, the vehicle did not slow down. She had to pump the brakes to activate them. The failure almost caused two accidents. The vehicle was taken to an authorized dealership and test driven but the failure could not be duplicated. The failure mileage was approximately 3,000. The current mileage was 6,732.

cruise control 1 complaint shown

04/21/2017 111,600 mi ODI #10979756.0

When I put my car into reverse, the car 'reved up' and began moving forward. With all of my might, I pushed down on the brakes. The car was still moving forward, so I then put the car into 'park'. At that point, it made a hideous grinding noise, so I immediately turned the car off. About 30 seconds later, I started the car and it sounded fine. I then drove the car home, (about 5 miles), without incident.

Showing 300 of 22 total complaints. The full federal record is available at nhtsa.gov/vehicle/2009/Nissan/Quest#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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