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ProblemsByVin Index / 2009-VOLKSWAGEN-PASSAT / COMPLAINTS
Full complaint record · NHTSA

2009 Volkswagen Passat owner complaints

152 complaints filed with NHTSA on this vehicle , including 5 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 5 complaints shown

42 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/27/2017 92,987 mi ODI #11057006.0

Defective timing chain tensioner in 2.0 tsi engine damage the car and engine not getting started. Mechanic asked for $3500 approximate estimate for repair which is known defect of vw 2.0 tsi engine. Vehicle was in motion when I was parking the car in mall parking area.

12/18/2017 70,000 mi ODI #11055420.0

My 2009 Volkswagen stoped starting, so I had it towed into a dealership where they ran a few tests and determined that my timing chain tensioner failed which resulted in the failure of my engine. As a result, I needed to pay around $7000-$8000 in order to replace. Given I could not afford, ive been making my monthly payment as I am financially obligated to do so. The car only had 70,000 miles, therefore I am surprised that the engine already went and feel this is something vw should replace.

12/17/2014 38,000 mi Fire ODI #10664765.0

After being driven for a short time our 2009 vw passat was parked in our garage. No signs of any problems when driver went inside the house. About 15-20 minutes after being parked noise was heard from garage and at that time intense smoke and fire from front of vehicle was discovered. Before help could arrive front of car was completely on fire and nearby materials in garage were ignited. Car was considered total loss along with extensive damage to inside of garage. Fire department attributed the cause of fire as "car engine/electrical". Fortunately, ,there were no personal injuries but significant property damage.. *tr

12/12/2017 92,100 mi ODI #11054144.0

My vehicle was in motion on a city street and suddenly it started shaking while driving and when I braked, it shaked even more vigorously. I took it to a local mechanic who said there is an issue with the engine and the dealership will have to look at it. They recommended that I tow the car to the dealership and advised against driving it. I towed the car to the dealership. After two days the dealership calls me stating that the timing chain has jumped and there is no compression. They would have to repair or replace the engine. The dearlship technician said that they have had several vw vehicles brought in with similar issues but vw has refused to issue a recall or take any action to correct this issue. This is a dangerous safetly hazard. If I was driving on a highway and this happened, I

12/09/2014 48,500 mi Fire ODI #10663271.0

I was stopped at a red light and smoke with the distinct fire smell started pouring out of my hood. I had to run the red light to get off of the street where I ended up in a big parking lot. I raised the hood and saw heavy smoke and small flames. I grabbed my phone and took a picture and then ran and got water to put the fire out. This will cost me a 500 dollar deductible and the potential for my insurance company to raise my rates. I am so pissed to find out this is a recurring issue! I am glad I was driving instead of my wife with our kids in the car! Vw the fight is now on! I was wondering why my service adviser new exactly what caused the fire. A 27 dollar part failed and caused a couple of grand in damage. *tr

other 5 complaints shown

12/26/2017 ODI #11056582.0

I have changed few batteries before and last service dealer claimed issue with battery is due to inside light which it wasn't and it looks like the fuel pump that need to be replaced soon. The dealer seems not ready ready yet without wv approval.

12/13/2024 ODI #11630553.0

On [XXX], a MIDAS shop found an alleged crack in the front part of the gas tank on the upper part of the tank by the floor board. The manager also stated that it could be a plastic seal from the fuel pump on the top part of the tank. The tank is located next to the exhaust system. My 2009 VW CC 4-Motion only has 122,xxx miles on it. I could see a wet spot and presumed I smelled gas but was not sure. He gave me a printout of what the cost would be to repair the system. I told him I would be filing a report with NHTSA. I then called Lunde's VW, W. Bell Rd., Peoria, AZ. I talked to a Tyler Rodriquez and he said there were no recalls and VW could not warrant the problem. I told him I would be filing a report with NHTSA and he did not respond to me. Both places were quite fast to elicit repa

12/07/2017 ODI #11052932.0

Tl* the contact owns a 2009 Volkswagen passat. The contact received notification of NHTSA campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

11/21/2017 48,000 mi ODI #11047745.0

Tl* the contact owns a 2009 Volkswagen passat. The contact stated that NHTSA campaign number: 17v509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification in september of 2017. While driving various speeds, the vehicle stalled without warning. The vehicle was able to restart after the first failure, but had to be towed the second time. The dealers (sunrise Volkswagen, 931 sunrise hwy, lynbrook, ny, 11563, and smith Volkswagen, 4304 kirkwood hwy, wilmington, de, 19808) verified that the fuel pump module and pump failed and needed to be replaced. The vehicle was repaired. The manufacturer confirmed that the parts were unavailable for repair and that the contact would be notified when the new remedy and reimbursement information were a

11/14/2013 35,000 mi ODI #10552252.0

Tl* the contact owns a 2009 Volkswagen passat. The contact stated that while traveling various speeds, the vehicle suddenly stalled. The contact mentioned that the failure recurred multiple times. The vehicle was taken to the dealer where it was found that the fuel pump had failed. The vehicle was repaired but the failure recurred. The manufacturer was contacted about the failure. The failure mileage was 35,000.

airbags 4 complaints shown

9 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/19/2016 ODI #10936198.0

I received a notice from wv in april 2016. It is not december of 2016 and nothing has been done to address this recall. In addition to the recall I do have the airbag light on, in the dashboard signaling that something must be done asap. Thank you *tr

11/24/2010 15,500 mi Crash ODI #10367752.0

Tl*the contact owns a 2009 Volkswagen passat. While turning left, the vehicle suddenly accelerated and crashed into a brick pillar holding up a building. The air bags did not deploy. There were no injuries. A police report was filed. The vehicle also accelerated two additional times. The contact called the manufacturer who advised her to take the vehicle to an authorized dealer who stated that there was nothing wrong. The VIN was unavailable. The failure mileage was 15,500.

11/13/2017 ODI #11045712.0

Takata recall- I was notified by tk holdings inc. That my 2009 vw passat should have airbags replaced as part of the national recall. I contacted vw and they refused to replace my airbags stating that my car was not eligible for an airbag recall, but only eligible for a fuel pump recall.

11/07/2019 ODI #11278688.0

Tl* the contact owns a 2009 Volkswagen passat. Upon purchasing the vehicle used, the air bag warning indicator illuminated. The contact took the vehicle to Volkswagen of orange park (7220 blanding blvd, jacksonville, fl 32244 (855) 758-7110) where she was informed that she would have to pay $100 to have the indicator turned off. The vehicle was not diagnosed or repaired. The manufacturer was informed and advised the contact to file a complaint with NHTSA. The failure mileage was unknown.

electrical 2 complaints shown

17 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/18/2009 20,000 mi Fire ODI #10296333.0

Tl* the contact owns a 2009 Volkswagen passat. While parked for 30 minutes the vehicle caught on fire. The fire started in the front under the engine. The fire department stated it could be an electrical fire or a leak in the engine. The vehicle was completely destroyed. The manufacturer has not been notified. The insurance company was performing an investigation. The failure mileage was 20,000.

11/23/2009 12,871 mi ODI #10293315.0

Failure of key (fob or what ever vw calls it) to start vehicle when inserted in ignition switch. This failure has occurred twice and resulted in ignition switch needing to be replaced by dealer. On the second occurrence the key itself shorted out and would not allow me to open power doors; however, the key would allow me to open the power rear hatch so that I could crawl through car to unlock doors. Today the other key started acting up for my wife and would not allow her to unlock doors and she had to crawl through car to unlock doors. The service manager at the dealer has the first faulty key for which he was to get us a replacement and we are waiting on vw to replace faulty key. I do not know if dealership still has faulty ignition switches but the service manager still has my key

steering 2 complaints shown

20 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/27/2022 ODI #11495014.0

The power steering system failed. At first I thought the steering wheel was locked. I started the car and could not turn the wheel. The power steering light illuminated in red and there was a loud beeping sound when the car is turned on. It was not until the car was towed that I realized that the wheel was not locked. The tow truck driver was able to turn the wheel to steer the vehicle on to the truck bed. I had someone plug in a diagnostic machine. I do not recall the exact code but he said the power steering system was not getting a signal. He replaced the steering angle sensor but that did not fix the issue. I had passenger at the time and was concerned for my safety. Luckily, the system failed while the car was parked, but we were left stranded. I have come across the following informa

11/17/2018 35,000 mi ODI #11152234.0

My car has less than 35000 miles. The steering wheel column lock is defective has been appearing on my instrument panel. This defective part will not allow the car to start at time. Further investigation revealed that it could cause the car to stall while it is being driven. A search of the internet revealed that this is a frequent problem with this make and model of the car. It is a safety issue which is not caused by normal wear and tear. Volkswagen refuses to repair the vehicle at no charge for a known safety issue. I want Volkswagen held responsible. If the vehicle stalls while in motion, I will file a lawsuit. I want to give your company the opportunity to resolve it first.

powertrain 1 complaint shown

9 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/28/2016 100,000 mi ODI #10938333.0

There is a latent defect in the tensioner system of the timing chain that can cause the chain to 'jump a tooth' in the vehicle's camshaft, which causes serious and sometimes fatal damage to the engine. Unfortunately the defect is impossible for car owners to discover, but Audi and Volkswagen knew of the tensioner system problem since at least june 2010. Normally, the timing chain is meant to function perfectly for at least 120,000 miles. Because the system is not on the schedule for recommended maintenance from the manufacturers. However, with the defective tensioner, the timing chain frequently fails well before that mark, but often after the warranty has expired. This issue caused my engine to have catastrophic engine failure.

brakes 1 complaint shown

12/04/2009 3,785 mi Crash ODI #10294542.0

Engine cold. Trans. In either reverse or drive. Upon releasing brake car moves too fast. When applying brake nothing happens. After repeatedly applying brake they finally catch has happened at least 5 times. This time they didn't catch and I rearended a pickup waiting at a stop sign. I don't think I failed to apply the brakes properly because I raised my foot off the brake and reapplied them at least twice before impact but that is never-the-less still a possibility. *tr

Showing 300 of 152 total complaints. The full federal record is available at nhtsa.gov/vehicle/2009/Volkswagen/Passat#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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