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ProblemsByVin Index / 2010-CADILLAC-ESCALADE / COMPLAINTS
Full complaint record · NHTSA

2010 Cadillac Escalade owner complaints

43 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

airbags 11 complaints shown

24 total in this category · moderate · avg repair $1,100 · see airbags cluster analysis →
11/15/2017 ODI #11046313.0

Takata recall - have made numerous attempts to clarify recall at dealership with no conclusion. Dealership says no recall and replacement is available although we have received information that the vehicle is affected by the takata defect. In a letter re: tk holdings inc it specifically reads in bold script, "if your vehicle contains a defective or potentially defective airbag inflator and is under recall, contact your nearest dealership immediately to schedule a free repair." dealership says they no nothing about this. I read that gm had until august 2017 to remedy situation but have not heard results.

11/15/2016 ODI #10926170.0

Tl* takata recall. The contact owns a 2010 Cadillac escalade. The contact received notification of NHTSA campaign number: 16v381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

11/09/2017 ODI #11044988.0

Takata recall. I have two kids and am scared to drive my car with this recall. Its been over 2 years since the first contact with gm. At that time they said they would follow up with me and still never have. I checked the status on their website and it says: recall status: incomplete. Remedy not yet available not sure what to do. Please help!

11/01/2017 ODI #11042045.0

Takata recall, I've been trying to get my airbag replaced for over a year. I'm worried because my service airbag light is now on. The dealership initially told me that they ran out of airbags. Now they're telling there's been an appeal and I have to wait.

10/31/2017 99,000 mi ODI #11041831.0

I called all the dealers listed on your web site to have the air bags replaced but they said they dont have the part and cant get it rk chev told me to go to a Cadillac dealer and they dont have it so what do I do, also the engine has aticking noise sinces the time I got the car and they say its nothing but it still doing it ticking and there are a lot of people with the same complaint

10/21/2019 167,534 mi ODI #11269846.0

1unrepaired recalls associated with this VIN may 27,2016 manufacturer recall number2049151 NHTSA recall number16v381 recall statusrecall incomplete, remedy not yet available summary takata corporation ('takata') has decided that a defect which relates to motor vehicle safety exists in certain 2007-2011 Cadillac escalade, escalade esv, escalade ext, Chevrolet avalanche, silverado 1500, suburban, tahoe, GMC sierra 1500, yukon, yukon xl, and 2009-2011 Chevrolet silverado 2500/3500 and GMC sierra 2500/3500 vehicles. This is based upon takata's decision that front passenger airbag inflators it supplied to gm are defective. Gm has submitted to NHTSA a petition for inconsequentiality and NHTSA has granted gm until august 2017 to complete its investigation and to submit

09/16/2016 ODI #10907152.0

Tl* takata recall. The contact owns a 2010 Cadillac escalade. The contact received notification of NHTSA campaign number: 16v381000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

08/27/2019 ODI #11251843.0

Tl* the contact owns a 2010 Cadillac escalade. The contact received a recall notice for NHTSA campaign number: 16v381000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The part was not available. The contact had not experienced a failure. *jb

08/26/2019 ODI #11246483.0

Tl* the contact owns a 2010 Cadillac escalade. The contact received a recall notice for NHTSA campaign number: 16v381000(air bags). Landers Chevrolet Cadillac of joplin (4630 e 32nd st, joplin, mo 64804, 417-317-5175) stated that the parts were not available. The manufacturer was not notified of the failure. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

08/08/2016 ODI #10894058.0

Tl* takata recall. The contact owns a 2010 Cadillac escalade. The contact received notification of NHTSA campaign number: 16v381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

06/13/2018 ODI #11101710.0

Tl* takata recall. The contact owns a 2010 Cadillac escalade. The contact received notification of NHTSA campaign number: 16v381000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the call repair. The dealer (alaska sales and service anchorage, 1300 e 5th ave, anchorage, ak 99501, (877) 434-0231) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

electrical 3 complaints shown

5 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/18/2023 121,440 mi ODI #11560641.0

My son was driving home from work down Highway 288 in Houston and the car just died and did not start. The door locks were going up and down like it was trying to reset and lock the car. I had it fixed and they said it was the fuel pump was out. We had the fuel pump fixed and a new battery put in. Would this cause it to loose power immediately and the door locks to go crazy?

08/21/2012 ODI #10471789.0

Second lemon from the texas plant. First was 07 GMC yukon with massive electrical problems. This new Cadillac, also made in arlington, has had several issues with the same rear pass door, door latch, window seals and warped door frame. After multiple trips to dealer the problem still exists. Both auto running board motors have needed replacing and parts have been changed out several times. After a few thousand miles all 8 lifters in the engine needed replacing and now the truck is sluggish and "out of sync". The air conditioner went out after a few hundred miles and required an entire new HVAC system, new hoses, mounts, vents etc. The front pass leather seat needed replacement because of poor quality. The paint in several areas has flaked and has been to the body shop three x's for paint r

06/25/2015 59,000 mi ODI #10730361.0

Tl* the contact owns a 2010 Cadillac escalade. While driving approximately 45 MPH, all the warning indicators on the instrument panel illuminated at once and the doors began locking and unlocking. The dealer stated that the battery cables needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 59,000.

other 2 complaints shown

10/16/2019 75,000 mi ODI #11268957.0

At a stoplight on an overpass the car shut off and wouldn't restart for 10 minutes. After it restarted and we continued to drive and get on the highway. The car shutoff while driving 60 MPH on the highway. Power steering was completely lost. We were able to coast to the side of the highway. After 5 minutes or so car restarted. There was a Cadillac dealer within 10 miles so we continued on to try and get there. The car shutoff again getting off the highway on the exit ramp and again lost power steering. Again waited for 5 minutes the car restarted. Same thing happened pulling into the dealer parking lot. We were lucky there wasn't much traffic on the highway or I would imagine we could have very likely caused a bad accident with the car shutting off at 60 MPH with no steering. We were I

08/04/2016 63,000 mi ODI #10893074.0

Tl* the contact owns a 2010 Cadillac escalade. While driving at an unknown speed, the driver seat dropped back without warning. The contact mentioned that the seat failed to return to normal position. The vehicle was taken to the dealer where it was diagnosed that the seat recliner mechanism fractured and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 63,000. Updated 09/21/16.*jb

suspension 1 complaint shown

12/13/2017 50,000 mi ODI #11054481.0

- takata recall...still awaiting replacement!!! - shocks went out while driving on the highway. Took vehicle to local dealership and was told that my warranty had expired so I was charged for the repairs when in fact my warranty was still in effect

brakes 1 complaint shown

12/08/2020 ODI #11378411.0

Sometimes while braking it needs much more force, meaning I have to push the brake all the way down. Also it feels like they stick at times. I saw there was a recall on the 2015-2018 for this issue but it may go back further.

tires 1 complaint shown

07/07/2023 9,000 mi ODI #11530836.0

The contact owns a 2010 Cadillac Escalade equipped with Uniroyal Tires, Tire Line: PAW Touring, Tire Size: 285/45/R22, DOT Number: (Unavailable). The contact stated that upon inspection, it was discovered that all four tires had experienced tread separation and the steel belts were exposed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 9,000.

Showing 300 of 43 total complaints. The full federal record is available at nhtsa.gov/vehicle/2010/Cadillac/Escalade#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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