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ProblemsByVin Index / 2010-JEEP-GRAND-CHEROKEE / COMPLAINTS
Full complaint record · NHTSA

2010 Jeep Grand Cherokee owner complaints

117 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 5 complaints shown

33 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/29/2020 150,000 mi ODI #11385541.0

Reference: NHTSA campaign number: 10v200000 while driving, if the vehicle goes over a bump in the road the key fob may fall out of the ignition module. While stationary, the key may be removed from the ignition switch (win module) prior to placing the shifter in park. This could result in the potential for unintended vehicle movement and could increase the risk of a crash.

12/09/2020 108,000 mi ODI #11378645.0

Ignition module. Key comes out when the vehicle is on while stopped or in motion. Lights are not coming on the panel, turn signal not working, if the radio and air conditioner are working the lights go off inside and outside the vehicle. If they are off the internal lights do not work while driving and unsure if other cars can see actions of driver.

12/03/2020 120,000 mi ODI #11377810.0

When Jeep is started after being parked. Wont shift out of park. When ignition is turned off, engine continues to run even after key is removed. All other electric components turn off except for engine. Safety release button was pushed to get Jeep out of gear, but when put back in park, it gets stuck again. Is there a recall on ignition switch or module switch thats causing this?

12/03/2018 ODI #11155690.0

The ignition switch won't start my Jeep put key in and nothing no clicks no trying to start nothing then after sometime it will start then again it won't start

11/30/2018 114,000 mi ODI #11155143.0

Seat warmers not working then car battery keeps draining and dying. Noticed seat warmers where not working first when driving then when parked when we shut off the vehicle and lock it.sets overnight and then vehicle acts completely dead will not unlock, turn on, lights barely on.

engine 4 complaints shown

15 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/31/2014 67,500 mi ODI #10669238.0

Tl* the contact owns a 2010 Jeep grand cherokee. The contact stated that while driving at 35 MPH, the engine stalled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,500.

12/31/2010 4,500 mi Fire ODI #10373637.0

Engine fire began while driving vehicle. Began as smoke escaping from under hood. Stopped and turned off engine immediately within 20 seconds/100 feet. Fire began in engine compartment within 2 minutes. Total loss of vehicle. Vehicle is a 2010 model, four months old, less than 5000 miles. Dealer denies any responsibility for product liability. *tr

11/27/2018 148,700 mi ODI #11154388.0

I was drving my Jeep at highway speed through a tollway in illinois. I let up off the throttle and the engine shut off. 5 or so warning lights came on. I lost throttle response, power steering, and power brakes. I had the Jeep towed to the Jeep dealer. After 2 days, the mechanic found my timing chain broken. He also found my valves were bent. He said I would need a new motor. I did research and found that Chrysler knows about this issue. The trouble is they only recalled challengers, chargers and 300c's. They named it the p01 customer satisfaction notification. I have the 5.7 hemi in my Jeep and it is an automatic with the mds. The service manual says the timing chain does not need maintenance and will last the life of the motor.

11/15/2016 ODI #10926257.0

The engine (5.7 hemi) shuts off shortly after filling up the tank. Its happens 3 times each time after fully filling up the gas tank. Engine will shut off (no stuttering) while driving just half mile (city driving) from the last fill up. The engine will start right up once the car comes to a stop and doesn't happen again until fill up.

powertrain 4 complaints shown

20 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/28/2019 87,000 mi ODI #11291746.0

Constant rumble in rear end of vehicle. Dealer has had 5 separate occasions and can't resolve. Feels like rest wheels will fall off. Also, intermittently when turning ignition switch, vehicle won't start. After 2-3 times it will then start. Had a 2005 keep cherokee that did the same unresolved issue.

12/03/2018 ODI #11155707.0

'takata recall' I was going down a ramp onto the freeway and the RPM numbers would go up but once it hit the number 3 the car stopped accelerating.

11/17/2015 100,720 mi ODI #10794408.0

Sept 26, 2015 driving down the highway at about 65 MPH in cruise control, my Jeep just died. Would not start or turn over the engine light oil light and ect light came on. Turns out the timing chain broke damaged intake valve on #2 cylinder and exhaust valve on #8 cylinder. Had the heads inspected valves and timing chain replaced. And new spark plugs, it had 100565 miles on it. Picked it up from the shop on nov 13, 2015 ran perfectly no vibrations spark knock smooth.. Not even 200 miles on it and the same thing driving about 65 MPH in eco mode and it just died. The engine light traction control light and ect light and oil light came on. Pulled over on the should it would not start. Had it towed back to the shop.. The same thing timing chain broke and two cylinders have no compression. The

11/15/2013 72,000 mi ODI #10552488.0

Tl* the contact owns a 2010 Jeep grand cherokee. The contact stated that while driving 25 MPH, the key suddenly slipped out of the ignition switch however, the engine did not power off. The contact took the vehicle to the local dealer and was informed that the win module was defective. No repairs were performed on the vehicle. The contact called the manufacturer and was informed that the vehicle was not included in NHTSA campaign number 13v175000 (electrical system , power train). The failure mileage was 72,000.

airbags 1 complaint shown

5 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/27/2016 56,000 mi ODI #10937577.0

Air bag warning light comes on and off with car in park and while car is in motion.

cruise control 1 complaint shown

4 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/07/2015 61,377 mi ODI #10808783.0

While traveling on the express way at a steady speed of 70 MPH, without cruise control, the accelerator pedal moved suddenly away from the foot and stayed in the full gas position accelerating the car to well over 80 MPH. Attempts to return the pedal to a safe position failed. There was no floor mat interference of any kind and cruise control was not active that day because of excessive truck traffic. Only extraordinary braking slowed the car to allow squeezing between trucks on the right lane and eventually coming to a stop on the free way shoulder. After letting things cool down for a few minutes and restarting the engine, things appeared to have returned to normal and the trip home could be completed without incident. The car was not driven subsequently until a local dealership was able

body 1 complaint shown

5 total in this category · severe · avg repair $1,500 · see body cluster analysis →
12/06/2017 74,000 mi ODI #11052799.0

My interior passenger door handle broke while opening the door to exit the vehicle.

wheels 1 complaint shown

5 total in this category · moderate · avg repair $400 · see wheels cluster analysis →
11/30/2018 31,956 mi ODI #11155279.0

The wheel lug nut 'caps' fall off or become loose and impair the proper function of the lug nuts when changing wheels. Many instances have resulted in stripping these lug nuts and needing to replace them for proper function. I consider this a severe safety defect in manufacturing design. The car companies should be held responsible for designing basic auto safety elements that endure the life of the vehicle.

other 1 complaint shown

11/30/2018 20,918 mi ODI #11155280.0

Key fobs do not last long enough; this is unacceptable; manufacturers should be made responsible for designing a major element of vehicle function as this to last the life of the vehicle as any normal key would operate.

visibility 1 complaint shown

3 total in this category · severe · avg repair $350 · see visibility cluster analysis →
11/25/2010 22,000 mi ODI #10367826.0

The recirculation gear broke, causing the air conditioning system to never switch into recirculation mode. It is an ongoing problem with many years of these vehicles. I have personally replaced it once, but it has broken again. I do have a broken half of the gear in my possession. *tr

steering 1 complaint shown

3 total in this category · severe · avg repair $700 · see steering cluster analysis →
11/21/2017 80,000 mi ODI #11047740.0

Our 2010 Jeep grand cherokee has been shutting off in many different occasions since may 2017. We've taken it to our local mechanic and he suggested we go directly to the Dodge/Jeep dealership. Nobody can find what is causing this but say this is a known issue. While driving the vehicle at varying speeds, including sitting still idling, traveling 25 MPH on municipal road, 60+MPH on hwy. When this happens the whole car shuts off leaving us unable to steer, loss of breaks, loss of power steering, loss of power to the whole Jeep, engine shuts off and loss of ability to control the vehicle to safety. Stalling in moving traffic when you don't expect it has inherent risk and the loss of power systems like brakes and steering that accompanies a vehicle stall makes getting out of the way difficult

Showing 300 of 117 total complaints. The full federal record is available at nhtsa.gov/vehicle/2010/Jeep/Grand Cherokee#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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