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ProblemsByVin Index / 2010-MERCEDES-BENZ-S-CLASS / COMPLAINTS
Full complaint record · NHTSA

2010 Mercedes-Benz S-Class owner complaints

33 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

electrical 6 complaints shown

10 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/03/2019 47,426 mi ODI #11286606.0

2010 s400 hybrid wont start first instance was less than 24 hour of purchasing car from local dealer. Lights all on but no crank. Started after and two weeks later it had to be towed because it completely wont start. Mbusa forum chat and several social media groups all around the world has the same problem with this model and it comes down to an electronics power module that cost more than what the car is worth to repair. Please advise!

11/18/2020 100,009 mi ODI #11375214.0

The computer control unit for the hybrid motor has failed on my and many s400s. This causes car to stall out at stoplights or while driving. This is a safety issue.

10/23/2015 ODI #10785492.0

Vehicle began to cut completely off when stopped at a red light or stop sign. It began to take longer and longer to restart when turned off and on. Eventually the vehicle would not start at all. When taken to the dealer, I was informed that the power control module was bad and the cost to replace was upward of $11,000. After speaking to many managers and my car sitting at the dealership for nearly 30 days, I was called and informed that there was a manufacturer's defect found in the power control modules which was just extended to cover the 2010 model and that the manufacturer was covering the replacement costs.

09/02/2020 109,000 mi ODI #11352769.0

The car first started to stop intermittently without any warning at all at the traffic intersection, then I was able to start it again after shutting every thing down. Then a month later, the same thing happened again but this time I was not able to start the car again. This could be a very dangerous safety situation if the engine shuts down while I was driving on the freeway. Mercedes only provided temporary solution by replacing the car hybrid inverter power electronic control unit through a campaign bulletin 2012080004. This bulletin applies to Mercedes s400, 2010-2012 year model. However, the main problem still remains and poses a very serious safety issue for all the driver and passengers. This is not an isolate problem. Its a very known problem for lots of owners for those model year

08/17/2015 101,000 mi ODI #10749166.0

I was driving, trying to get off the highway, I took exit which is a 270 degree circle with sharp turns, I am not driving fast at all but the car just stalled while driving, steering wheel locked and I almost fall down the hill, I almost died, this product has serious quality issues. I was driving in down town manhattan with two of my most important clients, we were going to an art auction, the car just stalled when I stopped at red light and will not restart, me and my clients were wearing 3 piece suits and its more than 90 degrees out, we were sweating like crazy, I believe the car's poor quality made it to fail without any signs.

07/29/2016 61,000 mi ODI #10891643.0

The s400 hybrid has a habit of stalling when in a stop position. This requires a complete re-start at a stop light or after having come to a complete stop. In addition the air conditioning shuts off and does not come back on until you stop for a few minutes and re-start the vehicle. The car stalling is very un-safe. The car stalls at a stop position.

steering 4 complaints shown

6 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/03/2013 52,000 mi ODI #10554582.0

Purchased a certified preowned Mercedes benz s5550 4 matic. Complete steering failure occurred an hour after purchase (after 20 miles of driving). The car's steering wheel was spinning freely, and no control over the front wheels was possible while in motion. Vehicle had to be recovered by the dealer. *tr

10/09/2015 61,599 mi ODI #10781043.0

Tl* the contact owns a 2010 Mercedes benz s550. The contact stated that the gear shift on the steering column fractured. The vehicle was towed to a dealer where it was awaiting a diagnostic. The manufacturer was made aware of the failure. The failure mileage was 61,599. Updated 01/12/16*lj updated 04/18/18*jb *tr

10/02/2014 57,800 mi ODI #10640885.0

My wife was driving this vehicle when suddenly the steering locked up and almost caused her to crash. We then took the vehicle to house of imports Mercedes in buena park to inspect the vehicle. Apparently the steering column was broken and they could not explain how it happen. I did some research and several other people have file a complaint and Mercedes denies the problem. This is a serious issue and I recommend a recall on there vehicles before someone gets killed. We were very fortunate it happened on a back road and not on freeway...updated 11/06/14*bf updated 7/15/2015*js

08/30/2022 ODI #11482020.0

Airmatic Suspension sprung a leak and could not be driven safely due to the vehicle getting severely low where the tire and rim tucked into the wheel well. When the airmatic suspension fails the vehicle can get so low that it can scrape the roadway, hit bumps and damage parts under which can dislodge and cause an severe accident or pile up. Requesting a Nationwide Recall on all Mercedes-Benz vehicles equipped with Airmatic Suspension.

other 3 complaints shown

11/10/2022 ODI #11493134.0

Vehicle garaged in storage for summer. Upon returning strong odor of gasoline was detected. Reluctantly drove to dealership and prognoses was determined that (fuel pump strainer) had malfunction thus soaking the entire rear passenger compartment and seat cushion. Upon investigation Mercedes has had a problem in other C -models and has extended warranties for 15 additional years for this same problem. This vehicle is a S- 550 model. Dealership has denied any responsibility. I think the vehicle is unsafe at ANY SPEED. Never should fuel enter the passenger compartment of any vehicle. Video on file at dealership.

10/05/2020 87,000 mi ODI #11362925.0

Strong gas orders from interior after fill up. Stationary, in motion, stopped. To the point of nausea and light headedness. 2011 is on recall list for gas pump and sender replacement, plus warranty extension to 15 years for this problem. This needs to also include the 2010 s400 hybrids vehicle has only 87,000 miles on it, and cannot be driven due to possible fuel ingition and the possibility of a catastrophic fire. Please respond with the utmost of haste, lives are at stake. Death by fire is horrific.

10/03/2018 100,000 mi ODI #11133163.0

Tl* the contact owns a 2010 Mercedes-benz s63. While driving, the contact noticed a strong odor of fuel in and around the vehicle. The contact coasted the vehicle to the side of the road and noticed that fuel was leaking from underneath the rear driver's side. The vehicle was taken to plaza Mercedes-benz (located at 11910 olive blvd, creve coeur, mo 63141, (314) 266-5469) where it was diagnosed that there was a crack in the fuel tank assembly and it needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The approximate failure mileage was 100,000.

fuel system 2 complaints shown

12/30/2020 110,000 mi ODI #11385589.0

Tl* the contact owns a 2010 Mercedes-benz s550. The contact stated that upon refueling the vehicle, a strong fuel odor was detected in the interior of the vehicle. The vehicle was taken to Mercedes-benz of georgetown (7401 s ih-35, georgetown, tx 78626, 512-930-6150) where the failure was diagnosed as a fuel leak from the filter assembly under the rear seat. The contact also stated that the dealer informed him that the undercarriage was damaged which lead to the fuel leak. The vehicle was not repaired. The manufacturer was notified and a case was opened. The failure mileage was approximately 110,000.*dt*jb*dt*jb the consumer stated the repairs were made at the owner's expense.

12/05/2022 110,000 mi ODI #11496110.0

The contact owns a 2010 Mercedes-Benz S550. The contact stated that after refueling, there was abnormal fuel odor present inside and outside the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 110,000. The contact stated that the gas leak was caused by a cracked fuel filter housing. The fuel filter and the fuel pump was replaced. The contact is requesting a full reimbursement of the cost of repairs.

equipment 1 complaint shown

12/22/2010 ODI #10372024.0

I was online watching yellow sprinter and white sprinter? ( not Ford transit) for fraudulent crash test discription. While vehicle must be early sprinter? Http://www.youtube.com/watch? And v=c3kn6wf5vaahttp://www.google.com/#sclient=psy&hl=en&site=&source=hp&q=spritner+chash+test&aq=f&aqi=g-l1&aql=&oq=&gs_rfai=&psj=1&fp=ca05a7bb65e82229.* tr

powertrain 1 complaint shown

12/06/2019 70,000 mi ODI #11287409.0

When coming to a complete stop, the hybrid system shuts down the engine and fails to restart. This places the driver, passenger and others at risk of collision as vehicle will remain stopped in traffic. This issue has been known to Mercedes-benz as if is a failure of the power electronics module. It has been subject to two service campaigns: 2012880004 november 2012 2015030006 june 2015 however it appears that the defective part is replaced with a similarly defective part. Furthermore Mercedes-benz no longer makes this part available for this model which was produced through 2013. This defective part this model at high risk for the safety of its owners, passengers and occupants of other vehicles as the vehicle is stopped in the road. This is a known issue with this vehicl

engine 1 complaint shown

11/21/2013 33,597 mi ODI #10553236.0

Purchased a Mercedes benz s400 hybrid last year with 20,000 miles driven. This car retails new for $119,000. The car has now been in the shop at ewing Mercedes benz of plano since may 2013 over 6 times for the same engine light and code. They are unable to repair the vehicle after extensive testing from the director of service oversight. Since these repairs Mercedes benz corporate in germany took the car off the market and no longer make it available for purchase in the united states. Ewing gave me an appraisal this afternoon for the vehicle and it has dropped 50% of its value since I purchased it on 11/02/2012 because the above mentions. Mercedes benz offered to give $2,000.00 for their trade assist program yet I am upside down after just a year and they no longer offer this model? So muc

tires 1 complaint shown

09/15/2018 95,000 mi ODI #11129673.0

Lionhart lh5 285/25/22 h95 load rating tire DOT no. Pt25mbt5c after shipment arrived and equipment installed I noticed that the load rating was not correct for the said vehicle. Tire will fail, load rating is not sufficient . It only provides 95 when 102 is needed. At this time nothing has been done, company (seller) stated that although its not correct, but it fits. 2010 Mercedes benz s550 tire rating VIN [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

suspension 1 complaint shown

4 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
08/31/2016 90,000 mi ODI #10899798.0

Wife driving 45 MPH on 4 lane hwwy right front of car falls down on tire pulled off road soon as possibile right front air strut failed ruined tire damaged fender luckly only 45 MPH not 80 MPH on I-75 interstate or 130 MPH on autobon in germany or somebody could have been dead

Showing 300 of 33 total complaints. The full federal record is available at nhtsa.gov/vehicle/2010/Mercedes-Benz/S-Class#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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