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ProblemsByVin Index / 2010-VOLKSWAGEN-ROUTAN / COMPLAINTS
Full complaint record · NHTSA

2010 Volkswagen Routan owner complaints

240 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 9 complaints shown

136 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/21/2022 ODI #11498388.0

While driving the car the car shut off causing an issue with the steering and brakes. This is the second time this has happened. in trying to duplicate the issue, with the car in park and running we were able to duplicate it by wiggling the key fob while it is in the switch. We were able to do this 3x. We search out a recall notice for our year, make and model related to this issue. When we called our VW dealer we were informed that our vehicle does not have any open recalls. We contacted VW customer service and we were told the same. Our particular VIN was built in the middle of recalls related to this exact issue and no previous repairs were done. The customer service Rep could not see a reason why ours is not covered but that they go strictly by the VIN. Our vehicle was built 03/2010 a

12/19/2016 77,000 mi ODI #10936266.0

The key slips out of the on position and the electronic system does not engage. I thought my vehicle was part of the recall issued by vw in 2015 (part 573 safety recall), but when I took it to the dealer to be diagnosed and repaired, I was informed that this recall is VIN specific and my VIN was not a part of the recall and therefore the repair would not be covered by vw. I called vw and they told me the same thing, even though it is the exact same problem that is listed in the recall and the part that needs to be replaced is the win module. I need help! *tr

12/15/2019 ODI #11289194.0

It turns on all the lights on the dashboard saying it needs auto assist service there is no problem with it the dealer cannot take care of it because they don't take care of Volkswagen routan no more

12/01/2021 124,000 mi ODI #11442280.0

The contact owns a 2010 Volkswagen Routan. The contact stated while driving at various speeds, the vehicle would shut off without warning. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V194000 (Electrical System) however, the VIN was not included. The vehicle was not taken to a local dealer to be inspected. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 124,000.

11/22/2010 2,800 mi ODI #10367104.0

Tl*the contact owns a 2010 Volkswagen routan. The contact stated that while driving 45 MPH, the vehicle lost power and shut off without warning. The contact was concerned that a crash would result. The vehicle was taken to an authorized dealer where the computer system was re-flashed and the ABS module was replaced; the failure continued. The contact called the manufacturer but had yet to be contacted. The failure mileage was 2,800.

11/18/2015 84,000 mi ODI #10794747.0

Tl* the contact owns a 2010 Volkswagen routan. While driving various speeds, the vehicle stalled and various warning lights illuminated. In addition, various electrical functions were lost. The vehicle was able to restart after multiple attempts. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The VIN was not included in the NHTSA campaign number: 15v194000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 84,000.

11/15/2014 100,000 mi ODI #10655161.0

I began to experience engine shut down and returned the vehicle to xxxx on 10/17/14. Xxxx was unable to find or remedy the problem. They told me to take the vehicle to the dealer as the problems that I experienced were the reason for a recall. I contacted xxxx Volkswagen. Xxx Volkswagen technicians drove my car intermittently over a four day period, their technicians were unable to verify my concern. A corporate technician reviewed my case and car. The corporate technician's remedy was to install a tie to assist with the retention of the transmission connector. A service advisor called to inform me that the issue was resolved and I could pick up my vehicle. I have experienced engine shut down on at least five occasions while driving the vehicle. The vehicle is the primary transp

11/13/2020 30,000 mi ODI #11374553.0

Contacted orlando Volkswagen south 5474 s. Orange blossom trail orlando fl 32839 (866) 318-7865 (407) 581-0665 https://www.orlandovwsouth.com was told they do not do the recall. Contacted dealer in 2015 and now with no remedy. When driving the car will turn off and lose all power. Has happened 10 to 20 times and is very dangerous.

11/12/2024 ODI #11624687.0

I bought this van just a few weeks ago. One day I was driving and all a sudden it lost power while in motion. This has happened 4xs so far. It could've resulted in the inability to stop my vehicle as the brakes are stiff after the power & engine stop working. It could've resulted in either I hit someone or someone could've hit me. My cousins husband had a town and country that did this & it was on a recall for the ignition switch failure. He's a mechanic. He has also stated what is going on is the ignition switch failure going into accessory mode while I'm driving. It's available to be inspected I just don't have the money to have it inspected at this point by a dealership.

powertrain 4 complaints shown

19 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/16/2011 6,000 mi ODI #10440234.0

August 11, 2010 the check engine light was one. Codes p0038 and p0032 for 02 sensor faults populated. The codes were cleared. We were without the use of our vehicle for approximately day. September 13, 2010 the check engine light continued to come on. The grounds were tightened and the vehicle was test driven. A loaner/rental vehicle was issued for approximately 2 days. December 3, 2010 the check engine light was still coming on and off. Check and found fault codes stored for rear 02 sensor. The faulty rear 02 sensor was replaced. A loaner/rental vehicle was issued for approximately 4 days. February 18, 2011 the check engine light was still coming on. It was determined that the ECM needed to be reset. The ECM was reset and rechecked for codes. A loaner/rental vehicle was issued fo

12/14/2017 98,000 mi Crash ODI #11054645.0

Vehicle stationary in park. Gear slipped and car drove backwards down the hill, stopped, then slipped into drive and drove itself into lake. My dog crated in back. She drowned. Incline was slight. Gravel. Ashe county park jefferson nc. I was outside the car trying to crate my other dog when this happened.

12/08/2010 7,438 mi ODI #10369603.0

The car failed to slow down or stop when applying pressure to brakes at traffic light. Had to turn ignition off in order to have car slow down and than eventually stop. Also failed to back up when pressing gas pedal at first and than jumped into gear when foot was released. The check engine light went on and it was taken to be fixed. The codes that came up were po731 and po935. Waiting on parts to come in. Also, the tire sensor on the car was defective. I have been waiting for 43 days now. I have asked for the parts from Volkswagen now to save the parts two times. *tr

12/03/2013 23,456 mi ODI #10554579.0

Bought the van in february 2012 since then it has been in the shop 11 times for transmission,rotors,and my passenger sliding doors they open automatically. Now its leaking antifreeze and we bought extended warranty and this part the plastic y part that contexts two hoses they say isn't covered and wants us to pay 450$ to do it..the van has 38,035 miles we bought it with 18,563 miles how can this vehicle have this many problems? My power doors I believe if they open when your pumping gas isn't right. *tr

steering 3 complaints shown

23 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/26/2018 114,000 mi ODI #11163514.0

My van shut down while driving again. I was slowing down to make a turn and the engine lost power and I lost power steering and brakes.

12/26/2018 114,200 mi ODI #11163515.0

My van shut down while driving for the fourth time. I was slowing down to a stop at a light and the engine lost power and I lost power steering and brakes. This has been happening much more frequently now than before (with 3 times in the last month). My van is not included in win module recall as the VIN is a couple of digits off. This is very frustrating and scary.

12/26/2018 114,000 mi ODI #11163512.0

My van shut down while driving again. I was slowing down to a stop at a light and the engine lost power and I lost power steering and brakes.

engine 2 complaints shown

23 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/08/2017 ODI #11053540.0

When driving the volk just cuts this happens often it is only myself and my ggrand son in the vech. They told me there was no recall. But I beleive there is

11/25/2014 54,000 mi ODI #10660850.0

While driving at about 20-30 MPH, the engine stalled. The radio and lights continued to work. Power steering and brakes stopped working. After coming to a complete stop, engine was able to be restarted. *tr

tires 1 complaint shown

4 total in this category · moderate · avg repair $150 · see tires cluster analysis →
12/26/2013 39,100 mi ODI #10557312.0

Front driver side tire rapidly deflated causing the vehicle to pull right into on coming traffic. The near miss could have been fatal. Upon investigation it was determined that the cause was corrosion of the TPMS valve. I did a quick internet investigation and learned that the corrosion and resulting tire failure are common incidents. Why haven't these faulty TPMS valves been recalled? This issue will surely result in deaths which I believe is the opposite of what these TPMS sensors are for. *tr

body 1 complaint shown

7 total in this category · severe · avg repair $1,500 · see body cluster analysis →
11/22/2013 1 injury ODI #10553291.0

While my 3 year old was entering the vehicle through the side sliding door, she pressed the button to close the door. While the door was closing, she slipped getting her ankle/foot trapped between the door jam and door but over the bracket attaching the front of the door. The door continued to close until it jammed, she fell outside the vehicle while still being trapped. We had to push on the door to try to slowly open it to attempt to free her. After picking her up and reaching under the door to move her foot we were able to free her. The entire time we were trying to free my daughter the door kept making a clicking noise. *tr

Showing 300 of 240 total complaints. The full federal record is available at nhtsa.gov/vehicle/2010/Volkswagen/Routan#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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