The biggest recurring issue is liftgate failure tied to recall 15V415000. Multiple owners report gas struts failing—liftgates drop suddenly without warning, refuse to stay open, or shut violently. Some gates open only 70 percent then reverse on their own. The safety concern is real; owners say the gate has hit family members. Complicating things: recall parts were unavailable for extended periods, leaving owners waiting months to get repairs done.
Door rubber seals fail early and often. One owner had the driver and passenger seals replaced multiple times before hitting 36,000 miles—while still under warranty—and by 62,000 miles two more seals were deteriorating. Another owner reports front door hinge rollers seizing on both sides, causing clunking and difficulty opening doors.
Paint problems show up, too. Hood paint bubbles prematurely; one owner was offered a 50/50 split on repainting but declined. Brake dust accumulation occurs shortly after purchase, mostly on the rear, and dealerships offer only expensive buffing treatments ($400 per session, recommended 1-2 times yearly) rather than a fix. Rear windows opened at highway speed cause violent buffeting—the manufacturer acknowledged it as an engineering defect tied to cabin air pressure design.
Failure modes owners describe
Liftgate Gas Struts Failure
Power liftgate gas struts prematurely wear or fail, causing the liftgate to either fall suddenly without warning, fail to stay open, close unexpectedly fast, or not open fully. Multiple owners report the liftgate opening partially then powering back down, or dropping with no warning.
When: 54,000 miles; 114,000 miles; unknown mileage on others
Symptoms owners cite: Liftgate falls suddenly without warning; Liftgate fails to stay open; Liftgate shudders and closes extremely fast; Liftgate opens only 70% then powers back down; Liftgate spontaneously slams shut
Repairs/costs cited: Recall parts unavailable per multiple complaints; owners noted parts unavailable delayed repairs beyond reasonable timeframe
Recalls/TSBs owners mention: NHTSA Campaign Number 15V415000 (Structure) - recall issued but parts unavailable for extended periods
Door Rubber Seals Deterioration
Rubber door seals fail prematurely and deteriorate at varying rates across all four doors. Driver and passenger seals require replacement multiple times within 36,000 miles; rear seals also fail. Seal failure causes significant wind noise.
When: Multiple replacements before 36,000 miles; seals failing again by 62,000 miles
Symptoms owners cite: Door seals fail and fall apart; Excessive wind noise from failed seals; Seal degradation across all four doors
Repairs/costs cited: Dealer replaced driver and passenger door seals 2-3 times while under warranty; rear door seals replaced once each before 62,000 miles
Paint Bubbling on Hood
Paint on the hood bubbles and deteriorates, indicating premature paint failure or adhesion issues. Owner reports dealership offered to cover half the repainting cost.
When: Reported 3 years after purchase
Symptoms owners cite: Paint bubbled on hood
Repairs/costs cited: Dealership offered to cover 50% of repainting cost; owner did not pursue repair
Brake Dust Accumulation on Exterior
Rust-colored specks appear all over the vehicle body, particularly on the rear, shortly after purchase. Dealership identified as brake dust from the vehicle's brake system design. No preventive solution offered; only expensive annual buffing/wet sanding treatments recommended.
When: Shortly after purchase, new vehicle
Symptoms owners cite: Rust-colored specks on vehicle body; Specks concentrated on rear of car
Repairs/costs cited: Dealership quoted $400 per buffing/wet sanding treatment, recommended 1-2 times per year; advised weekly washing
Front Door Hinge Roller Seizure
Front door hinge rollers seize on both right and left sides, causing difficulty opening and closing doors and producing loud metal-on-metal clunking sounds.
Symptoms owners cite: Difficulty opening and closing front doors; Extreme metal-on-metal clunking sound; Hinge rollers seized on both sides
Rear Window Buffeting Noise
When rear windows are lowered at highway speed, the vehicle produces loud noise and shakes violently. Manufacturer identified this as an engineering defect related to air pressure and cabin ventilation design.
When: 1,500 miles; current mileage 2,000 miles
Symptoms owners cite: Loud noise when rear windows lowered at 65 mph; Violent shaking when rear windows lowered
Repairs/costs cited: Manufacturer advised lowering front windows first to equalize air pressure before lowering rear windows
Recalls/TSBs owners mention: Manufacturer filed report 71863208759; confirmed as engineering defect
Second Row Seat Trim Shield Issue
Second row seat trim shields experience the same failure as described in Recall N100243, per owner report.
Symptoms owners cite: Second row seat trim shield failure matching Recall N100243
Recalls/TSBs owners mention: Recall N100243 exists; owner reports vehicle should be included
Synthesized from 15 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.