2011 Ford Explorer owner complaints

When parked in a parking garage I started out and of my spot and down a ramp toward the pay station/booth of the garage to exit. The power steering assist fault came on, I immediately lost power steering and was headed directly toward the pay booth/attendant until I was able to brake and muscle the steering away from the impending crash. This power steering issue has started to occur briefly over the last few 6 months and either resolves itself or if I stop, shut off, then restart it seems to reset. The electronic power steering seems to be at fault. I can only imagine losing this at highway speeds and the danger it poses to drivers. *js

The contact owns a 2011 Ford Explorer. The contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. The contact stated that the power steering fault warning message was displayed. The vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 133,000.

Driving in the mountains at night, proceeding up a steep and icy grade, the vehicle gave a warning signal about a power steering problem and immediately the power steering unit failed. The extremely difficult steering capability of this vehicle during this failure, forced us to creep along a major highway to finish the eight miles to the nearest town. After researching this problem, I stumbled onto the NHTSA website and discovered the 2011 explorer obviously has a safety flaw and a dangerous one at that! My vehicle is in a Ford service department now and the initial diagnosis is " the car received a false electrical signal and shut down the power steering". Seriously, a false signal shut off the power steering capabilities???!!! They are in the middle of a "10 page checklist/re-boo

The contact owns a 2011 Ford Expedition. The contact stated that while driving at an undisclosed speed, the power steering was inoperable. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the "service power steering now" warning message appeared on the instrument panel. The contact used excessive force to steer the vehicle off the highway and into her husband's place of business. The contact called the dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

the electric power steering failed due to manufacture recall on my exact year and model

After bringing my car in on 9/15/14 to address the Ford explorer 2011 recall, sheehy Ford in springfield, va declared my parts ok and reprogrammed my pscm (I had never had a single issue with my power steering)...I subsequently drove to kentucky (from burke, va) and several other places...eventually driving to my parent's house in vienna, va (about 30+ minutes away) for thanksgiving day (12/27/14), just 3 months later. Several streets from arrival I received a message that my power steering was failing. The car became very difficult to drive, but I was able to park the car in front of their house. After research on the internet, I hoped to be able to start the car and find the problem fixed, but unfortunately was not able to steer the car at all. I had to have the car towed the next da

My steering wheel is not moving and I have a warning coming on saying Power Steering Assist Fault. I called the dealership because it was a recall on the truck in 2014 and the owner back then never went and got it fixed. The dealership is refusing to fix the recall

Tl* the contact owns a 2011 Ford explorer. While the contact was attempting to steer out of a parking space, the power steering failed and "power steering fault" appeared on the instrument panel. The vehicle was driven to the contact's residence. The vehicle was taken to moses Ford inc (2001 maccorkle ave, st albans, wv 25177) where it was diagnosed that the power steering failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,960.

Power windows and power mirror buttons stopped working and then “Service power steering now” message came on and the steering wheel is locked and very hard to turn. The electrical wiring for the windows run through the power steering gear. The vehicle has not been inspected or repaired

Power steering quit working. Vehicle console displayed 'power steering assist fault'. Ford dealership would not repair since our vehicle was over 150,000 miles. Mileage was 175,000 when it stopped working.

Tl* the contact owns a 2011 Ford explorer. While driving 55 MPH, the power steering assist fault warning indicator illuminated and the steering wheel seized. The vehicle was powered off and restarted, but the failure recurred. The vehicle was towed to the contact's residence. The contact called bedford Ford Lincoln (6985 Lincoln hwy, bedford, pa 15522, (814) 623-8154) and scheduled an appointment. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,494.

The power steering failed causing the steering to become difficult almost resulting in a car crash

In the 2021 Ford Explorer there are multiple leaks due to rain / water damage. The back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. There is also leaking in the front of the car that comes out through the light unit above all electric panel. This leaking is causing the ceiling lights to have issues, drips into the dashboard with all the electrical items causing the unit to short, which is where the rear camera display occurs.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the exterior A-pillar Trim detached. No warning light was illuminated. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehilce was taken to the local dealer where the exterior A-pillar trim was removed. The vehilce was not repaired due to parts being backordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-72 MPH, the contact heard an abnormal popping sound, and the driver's side windshield exterior A-Pillar trim separated and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.

I purchased a "certified" used 2011 explorer base with 3500 miles in march 2014 from Ford dealer. Air bag light illuminated in may and stayed on steady...dealer replaced master module (under warranty) after a week of working on the vehicle. At the time, they told me when the light was on, it indicated the air bags would not deploy in a crash and they would not let me have the vehicle back while they waited for the part, a clear indication of how serious they considered the problem. Light has come back on three more times since (every 6-8 weeks). Each time since, dealer has "greased" electrical connections which causes the light to go off only temporarily. When the light comes back on, we are usually driving on the highway and not protected by this critical safety system. Aside from the ext

No warning when the fuel relay gasket attached to the pump assembly fails and allows fuel vapor to fill the cabin of the car. Owner safety is at risk of possible fire. I know of 2 Ford dealerships that are aware of the safety hazard.