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ProblemsByVin Index / 2011-FORD-TRANSIT-CONNECT / COMPLAINTS
Full complaint record · NHTSA

2011 Ford Transit Connect owner complaints

24 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

electrical 4 complaints shown

4 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/09/2015 81,000 mi ODI #10809362.0

Driving on the free way at 80 MPH and car stalls. Check engine light and wrench light came on. Pulled to the side restarted car everything was normal again. A few days later started doing again and more often. I am afraid to ride my car it is a safety issue. I put a scanner on the car and "throttle stuck closed code came on". I will take it in to the dealer tomorrow. I believe it is a issue from the manufacturere.

07/29/2018 ODI #11114436.0

When locking and unlocking the van it does not always unlock the back doors for the sliding doors have to climb over the front seats to manually unlock them difficult to get children out of the back seat extreme problem in an emergency

07/08/2018 244,000 mi ODI #11110070.0

Purchased this vehicle about a week ago and did a basic tuneup, oil change and spark plugs. I ordered a after market filter from k&n and had to wait a week before it arrived. Air filter was not replaced yet but hoping it would help with accelerating. The a/c worked well as long as the vehicle was driving but stopped blowing cold air during idle. A few days later my transit got real hot at a stop light so I pulled over and checked for any leaks or coolant lose in the reservoir... All was well and I saw the electric fans spinning. Car got hot again and checked online for a solution and saw many complaints about the high speed fuse being blown. Checked and that was the issue, replaced the fuse and high speed worked again. Checked for recalls because this was a common complaint and saw that th

04/04/2019 27,900 mi ODI #11193946.0

Multiple times, the electrical systems seems to just shut down while driving. With no warning all the lights and dash indicators will flash and all go out. Engine will briefly run, then quit. Several times been very lucky to get off road or freeway without incident. Ford dealer worked on it for 1+ yrs, replaced alternator and battery. I've trouble tested and find no issues. No apparent grounding issues. No fuses or relays appear to be faulty. Found many like-complaints online. Acts like a battery/alternator issue. But later, after jumped battery, all systems works without incident for several days, weeks, months...you never know when its going to hit.

visibility 4 complaints shown

6 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
10/30/2015 98,000 mi ODI #10787166.0

We had a windshield wiper fly off while driving in a storm. When we brought it to repair shop the other wiper fell off. We did research online and showed some vehicles for that issue were recalled but ours was not. Obviously this is a defect and Ford will not pay.

09/13/2012 ODI #10475345.0

Re: safety recall notice 12s36/NHTSA recall 12v-374. While at my dealership mac haik Ford, 7201 s ih35. Georgetown tx on 8/6/12, I was notified of this safety recall for my windshield wipers at which time the part(s) were ordered for this repair. My last communication with my dealership was yesterday, wednesday 9/12/12 and their response: "still on back order". This is upsetting as I have been told that my windshield wipers could cease to work at any time and today it is raining and I was unable to run necessary errands as I did not feel comfortable in driving in the rain with such faulty equipment. I would appreciate your attention, or someone's attention to this matter. *tr

08/08/2013 48,250 mi ODI #10534354.0

While driving in the down pouring rain the vehicle wipers came off causing me to have to come to a sudden stop. *tr

06/06/2014 18,000 mi ODI #10596783.0

Driving on highway I-95 on a rainy night the windshield wiper on the driver's side went off the windshield and got stuck on the driver's side rear view mirror. Extremely poor visibility! Lucky that there was no accident. Was in familiar territory, so I pulled off into highway service area and moved the arm back onto the windshield. Proceeded to continue home, but driver's side arm malfunctioned twice more in less than 5 miles. Ford dealer from whom I purchased the vehicle gave me a morning appointment, and tightened the mechanism. They did not charge me other tthan for the oil change 'upsell'. But they said that they did not know anything about a recall and would not technically put this in the system as a warranty claim, because it had been a rough winter and perhaps the mechanism had

powertrain 3 complaints shown

4 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
09/19/2013 49,086 mi ODI #10544399.0

No 3rd gear! The van has been in 6 times for the same problem!

09/15/2015 52,000 mi ODI #10763825.0

Tl* the contact owns a 2011 Ford transit connect. While merging into traffic at 20 MPH, the contact heard an abnormal loud noise coming from the vehicle. The contact stated that the failure became worse over time. An independent mechanic was unable to duplicate the failure. Shortly after, the throttle body and check engine indicators illuminated on the instrument panel. The contact took the vehicle to another independent mechanic to have the vehicle diagnosed and was informed that the transmission had become inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,000.

03/25/2020 15,000 mi ODI #11319275.0

When half or 3/4 loaded going up a hill on hwy van down shifts a jerks in to gear . Feels like you got kicked off a horse . Most noticable between 40mph and 50 MPH.. This has damaged 3 sets of motor mounts in 117,000 miles started st 15000 miles and getting worse at dealer again

cruise control 2 complaints shown

08/10/2015 4,000 mi ODI #10747600.0

Tl* the contact owns a 2011 Ford transit connect. While driving approximately 45 MPH, the wrench symbol warning indicator illuminated and the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was able to be maneuvered to the side of the road, where the engine was turned off. After restarting, the vehicle resumed normally with the cruise control activated. The failure became progressively worse. The vehicle was taken to the dealer where the throttle body sensor was replaced. The failure recurred one week later. The vehicle had not been repaired for the most recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

03/14/2013 3,500 mi ODI #10502752.0

It has happened at least three different times. I set the curse control at approx. 60 MPH on the interstate and sometime while driving on the interstate, occasionally the speed will drop dramatically below the set speed and then start to speed up again but way pasted the 60 MPH set. I have to dis engage the cruise control to stop the speed up. I have mentioned this to the Ford garage, but they say they know of no issues with cruise control. I think this could be a very dangerous situation if not corrected. *tr

brakes 1 complaint shown

07/30/2013 15,000 mi ODI #10532673.0

Tl* the contact owns a 2011 Ford transit connect. The contact stated that while driving 30 MPH, the brakes failed when applied. The vehicle was taken to the dealer for diagnosis where it was stated that the brakes needed to be replaced. The vehicle was repaired but the problem persisted. The manufacturer was notified. The approximate failure mileage was 15,000.

lighting 1 complaint shown

07/03/2014 ODI #10608066.0

Front turn signals repeatedly stop functioning - after changing bulbs it was discovered that shorting was occurring in the headlight bucket - the problem appears to be common throughout the 4 transit connects in our fleet. *tr

steering 1 complaint shown

05/06/2014 120,300 mi ODI #10586752.0

Tl* the contact owns a 2011 Ford transit connect. The contact stated that the steering wheel seized immediately after the key was inserted into the ignition, which prevented the contact from starting the vehicle. The vehicle was towed to her residence and was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 120,300. The current mileage was 120,344.

other 1 complaint shown

04/12/2012 54,000 mi ODI #10454981.0

This is a 2011 vehicle. My husband is a courier so he does go quite a few miles. On a part like this, had to come diffective from the factory. Ford is not standing by their vehicle. We paid $600.00 total for this repair. I have been back and forth with Ford and their non existant customer service department. For those in the future, don't bother, your only part is in it, you get to pay for the car. Good luck on getting anything under warranty, what ever goes wrong will not be covered, no matter what it is. *tr

suspension 1 complaint shown

03/20/2014 27,873 mi ODI #10573873.0

Tl* the contact owns 2011 Ford transit connect. The contact stated that the wheel bearings and sway bar failed every 20,000 miles. The exact replacement had been made on the vehicle approximately six times. The dealer was not able to provide a cause for the rapidly recurring failure. The manufacture was alerted of the failure however, declined to further assist the contact. The vehicle was not repaired. The failure mileage was 27,873 and the current mileage was 105,000.

Showing 300 of 24 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Ford/Transit Connect#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-28. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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