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ProblemsByVin Index / 2011-LINCOLN-MKZ / COMPLAINTS
Full complaint record · NHTSA

2011 Lincoln MKZ owner complaints

184 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

airbags 12 complaints shown

80 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/29/2017 ODI #11057294.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact received notification of NHTSA campaign number: 16v384000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at 866-436-7332 and was made aware of the failure. The manufacturer stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available. *bf *tr

12/29/2017 ODI #11057429.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact received notification of NHTSA campaign number: 16v384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (al packer Ford west palm beach, 1530 n military trl, west palm beach, fl 33409, (561) 689-6550) did not give a specific date for when the part would become available, the interim recall notice stated that the contact would need to wait to receive a second letter. The manufacturer stated that the parts may become available in the spring of 2018. The manufacturer was contacted. The contact was not experiencing a failure. VIN tool confirms parts not available.

12/28/2016 ODI #10937866.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact received notification of NHTSA campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

12/27/2017 ODI #11056821.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact received notification of NHTSA campaign number: 16v384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jones Ford at (843) 744-3311 (5757 rivers ave, north charleston, sc 29406) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

12/21/2017 45,000 mi ODI #11055870.0

Takata recall am not able to sell this car because no one feels it is safe to drive. Therefore, a $20,000 vehicle is sitting in my driveway rusting away !

12/11/2017 ODI #11053935.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact received notification of NHTSA campaign number: 16v384000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to lithia Ford Lincoln (195 e auto center dr, fresno ca 93710, phone: (559) 435-8400), but the parts were not available. The dealer did not know when the parts would be available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. *tt updated 8/24/18 *jb

12/10/2018 ODI #11157277.0

Tl* the contact owns a 2011 Lincoln mkz. The contact stated that NHTSA campaign number: 16v384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notice in june of 2016. The dealer (Ford Lincoln of franklin, 1129 murfreesboro rd, franklin, tn 37604) stated that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

12/10/2016 ODI #10934396.0

Takata recall. My car was manufactured at the end of 2010 and is now six years old. I live in florida and the car has been in florida since new in conditions of high heat and humidity. With this recall issued in june 2016, I still have no word from Lincoln or Ford motor company on when this will be fixed. Please assist. Updated 11/06/2017*js

12/07/2017 ODI #11053353.0

Tl* takata recall. The contact owns a 2011 Lincoln mkz. The contact stated that NHTSA campaign number: 16s26000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification on june 1, 2016. The dealer (yaklin Ford, 1200 n hwy 288 b, richwood, tx 77531, 979-265-4224) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

12/07/2017 ODI #11053371.0

Received legal notice for owners of vehicles with takata airbag inflator recall. Local Ford dealer informed me that the replacement part is not available.

12/06/2017 ODI #11052687.0

Takata recall. I received a notice about this over a year and a half ago and still have no resolution. The dealer tells me there is no replacement and that I am driving a dangerous vehicle that could kill me and my passengers.

12/04/2017 30,100 mi ODI #11052401.0

Takata recall I have got notice that the passenger airbag is dangerously defective and must be replaced., and I should "contact your nearest dealership immediately to schedule a free repair". My local dealer (santa monica Ford) does not have the parts, and can not say when they will be available. The notice from tk holdings implies that all repairs should be completed by 27 december. When will the parts be available?

other 2 complaints shown

12/21/2017 30,000 mi ODI #11055938.0

I purchased this car new in jan 2011. Intermittently, the entire sound system stops working (radio, cd player, and navigation system). This means that if, the driver has engaged the navigation system relying on the voice instructions which suddenly do not work, he/she must then look at the small screen for upcoming turns and other information more frequently than when the voice instructions are working. It goes without saying that taking ones eyes off the road to examine the screen information is unsafe. The dealer (ed howard Lincoln in sarasota fl) has replaced the "audio control module" twice: in nov 2014 and in dec 2017. This last repair order mentions "computer tests for code, u1214".

11/30/2017 139,000 mi ODI #11051598.0

The passenger side door could not be opened from the inside. Only the outside door handle could open it successfully. The dealer has ordered parts for a repair. He indicated that there is no recall on this issue, although I recall a notification about door problems. Several years ago the left driver's side door had the same problem and required a dealer fix. This apparent defect in door design poses a potentially serious safety risk if an occupant needs to exit the vehicle in an emergency. It seems highly unlikely that both doors would malfunction (at different times) if there was not some inherent design defect. In both instances the inability to exit the vehicle via the usual inside door mechanism occurred when the vehicle was parked

steering 1 complaint shown

32 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/28/2020 89,000 mi ODI #11385303.0

Tl* the contact owns a 2011 Lincoln mkz. The contact stated that while attempting to park the vehicle, the power steering became inoperable. The power steering sensor light, stability control light and check engine warning lights were illuminated. The contact stated that the vehicle was unable to be started. Central florida Lincoln (2055 w colonial dr, orlando, fl 32804, (407) 841-4550) stated that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The manufacturer was contacted and informed of the failure. The approximate failure mileage was 89,000.

brakes 1 complaint shown

21 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/18/2019 78,000 mi ODI #11289939.0

I was traveling down a hill that ends with a stoplight on a backroad in the city. The light turned red, I applied my brakes and my foot went to the floor with no brake pressure. I was able to pull over and use my emergency brake to stop me. There was no fluids visible.

tires 1 complaint shown

5 total in this category · moderate · avg repair $150 · see tires cluster analysis →
12/10/2014 ODI #10658455.0

2011 Lincoln mkz all four tires failed due to cracks in the sidewalls. *mw

electrical 1 complaint shown

9 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/10/2014 80,000 mi ODI #10663452.0

I own a Lincoln mkz hybrid (2011). I have what I consider a safety failure/hazard. The driver's side door lock/latch failed and I have been unable to open the door from the inside. I have to open the window and open the door by way of the outside handle. In an emergency, if the electrical system was inoperable, a driver would be trapped in the vehicle because the windows would not open and the seat could not move back, thus, potentially trapping a driver. *tr

cruise control 1 complaint shown

12/02/2019 101,484 mi ODI #11286485.0

Car in question: 2011 Lincoln mkz hybrid, 163,287 km (101,484 miles). Driving on a city street all of the sudden warning lights come on: ABS, traction control, giant wrench, p/brake light, service advancetrac. Brake pedal all the way to the floor, I blew a stop sign, as car was slowing down, but than just rolled thru the intersection. Had to use a parking brake to come to a complete stop when I was looking for a safe spot to pull over. Had to replace hydraulic control module and ABS module.

engine 1 complaint shown

9 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/02/2019 90,379 mi ODI #11286486.0

Car in question: 2011 Lincoln mkz hybrid, 90,379 miles driving on a highway, wrench light comes on, check engine light comes on, no power from the engine when applying a throttle. Due to a vehicle being a hybrid, coast on battery power to a shoulder. Throttle body had to be replaced. There was a recall for a Ford fusion and a mercury milan for the same problem, but no recall for a Lincoln mkz and no recall for a hybrid. Although they use exactly the same part number for a throttle body.

Showing 300 of 184 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Lincoln/MKZ#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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