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ProblemsByVin Index / 2011-MERCEDES-BENZ-GLK-CLASS / COMPLAINTS
Full complaint record · NHTSA

2011 Mercedes-Benz GLK-Class owner complaints

133 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

airbags 16 complaints shown

90 total in this category · moderate · avg repair $1,100 · see airbags cluster analysis →
12/28/2018 ODI #11163808.0

Takata air bag manufacturer had exceeded a reasonable amount of time for the recall remedy.

12/28/2018 35,000 mi ODI #11163813.0

Takata recall stating the manufacturer had exceeded a reasonable amount of time for the recall remedy. Mbz keeps postponingb the repairs for 3 years

12/27/2017 ODI #11056856.0

Takata recall: NHTSA recall # 16v-081 the manufacturer, Mercedes-benz, is unable to remedy the safety recall for my car. It has been over a year since I received the first recall notice for the driver-side airbags and nothing has been done. I contacted Mercedes-benz several times. They do not have the parts to repair the air bags yet they have the time, resources and technologies to develop and produce new cars. Knowing that I am driving a car with defective air bags that could injure or kill is causing me a lot of stress and anxiety. I bought this car several year ago with the idea that my son would drive it. This car is unsafe and deadly. The deployment of the airbag can result in metal fragments striking the driver or passengers. It is unacceptable that, almost 2 years after the takata

12/23/2018 ODI #11163229.0

Takata recall, parts still not available (zone a vehicle, california, built in 2011).

12/17/2018 ODI #11161965.0

Tl* takata recall. The contact owns a 2011 Mercedes-benz glk350. The contact received notification of NHTSA campaign number: 16v081000 (air bags). The dealer (Mercedes-benz of alexandria, 200 s pickett st, alexandria, va 22304, 703-341-2100) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

12/13/2017 Crash ODI #11054535.0

"takata recall" I am complaing because I have been the owner of this vehicle for two years now and each time I contact my dealership about replacing my airbag, they say the part is not in. I am worried day and night about having an accident and being injured. I have already been involved in two accidents. The car was in motion when both accidents occured.

12/13/2017 ODI #11054570.0

Tl* takata recall. The contact owns a 2011 Mercedes-benz glk350. The contact received notification of NHTSA campaign numbers: 16v081000 (air bags) and 16v363000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (autobahn motors, 700 island pkwy, belmont, ca 94002, 844-896-1944) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide a reasonable date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

12/07/2018 ODI #11156701.0

Takata recall I've had this recall on the car ever since I've purchased it and I don't have a piece of mind driving or having my passenger ride in my car with me. There seems to not be a solution to get this fixed at the dealership. This is a very dangerous recall and I need to know what I can do to expedite the process.

11/30/2017 ODI #11051472.0

Takata recall. There presently is no replacement bag availiable

11/27/2017 ODI #11048590.0

Takata recall: I was informed of this recall may 25,2016, yet I still have not received replacement of the airbags. My Mercedes benz dealer garage isla verde, states they have not recieved any replacement parts. Now I receive a letter stating takata has declared chapter 11. I concerned with the amount of time it has taken to resolve the safty of my vehicle.

11/26/2019 ODI #11282479.0

I have two recalls for my vehicle and Mercedes has made no effort to contact me regarding repairs since 2011. I have take my vehicle in for service mutliple times and the recalls has not been repaired.

11/26/2018 ODI #11154005.0

Tl* takata recall. The contact owns a 2011 Mercedes-benz glk350. The contact received notification of NHTSA campaign number: 16v081000 (air bags). The dealer was not contacted. The manufacturer was contacted and stated that the parts were not available and would arrive by december of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.

11/25/2016 ODI #10927884.0

I bought a care from Mercedes benz in 2015 in pompano beach, florida. On may 2016, I had received a letter from Mercedes benz stating that there is a defect that has been detected with driver-side seat airbags. In august 2016, I had received another letter stating that the passenger 'side airbag inflator housing in my vehicle may rupture due to excessive internal pressure. Since I have received those letters, I have been really terrified to the idea that I and my kids are at risk if I have an accident. I had been involved in a deadly accident in 2012; I am alive today because the air bag was working properly. Since I have received that notice, I have to limit my driving. I have got to the point now that I am so scared that I am afraid of driving on any highways and expressways with the car

11/23/2018 27,000 mi ODI #11153305.0

"takata recall". Reference # 11140309. Current info on report incorrect. Please update with below. Recall number 16v363 and 16v081. I purchased my pre-owned glk350 on dec 24 2016. The dealer alm of duluth did not inform me of an open recall. I received a recall notification from mb dec 2017 stating parts would be available march 30, 2018. On march 2018, another notice stated it's delayed until june 30, 2018. As of today, still no notifications as to when the airbags will be replaced. This vehicle is a daily driver. Oct 2018, I went to mb of athens and asked about the takata recall. The service mgr said they were replacing airbags on 2009 c-class. Mb headquarters said this is incorrect and that mb vehicles do not require the replacement because no mb vehicles have been involved in a tak

11/19/2017 ODI #11047348.0

Takata recall Mercedes benz has not contact us with a solution/date

11/17/2017 ODI #11046991.0

Tl* takata recall. The contact owns a 2011 Mercedes-benz glk350. The contact received notification of NHTSA campaign number: 16v081000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (Mercedes-benz of denver, 940 s. Colorado blvd, denver, co 80246) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

steering 2 complaints shown

5 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/31/2018 52,700 mi Crash ODI #11164235.0

I've been smelling gas an fumes field about 3 months and noticed thatlayely ive been losing gas and mileage at first I thought it just be over flow but it's gotten worse.im now having trouble getting my car into tht right gear I can only think that my gas and transmission is faultering somehow though I haven't taken it in due to money issues at this time. My steering column and handling seems out of alignment column feels shaken and faulty and difficult to handle at times at others times

11/29/2022 110,500 mi ODI #11495360.0

The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the key fob intermittently failed to remotely start the vehicle. The contact stated that the transmission had seized and failed to shift into the intended gear. The vehicle was towed to an independent mechanic, who diagnosed that the electronic steering locks (ESL) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,500.

visibility 1 complaint shown

12/12/2023 ODI #11559655.0

Headlight bulbs failed. Owners manual states that the low beam bulb on the driver's side can be replaced by simply removing back cover, inserting hand and removing and replacing bulb. However, this is fraudulent. Every mechanic and the Mercedes dealers state that the bumper and possibly fender must be removed to replace this SAFETY item. The bulb went out on a trip and could not be replaced even though the bulb was readily available and I purchased it at a Walmart but could not replace it. Even though the Walmart replaced bulbs, after I waited 2 hours they told me they could not do it. I took it to two mechanics and they said they "did not have time" since it required disassembly of the vehicle. The Mercedes dealership said they could not provide an estimate because it required substantial

other 1 complaint shown

12/08/2021 ODI #11443176.0

Because of the low quality of the plastic, which was used in the fuel pump body on my glk350, formed a crack on both bodies of the fuel tanks. Fuel is coming out directly under the rear seat and dripping down to the road. This is a safety hazard, and could cause a possibility of fire.

Showing 300 of 133 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Mercedes-Benz/GLK-Class#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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