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ProblemsByVin Index / 2011-VOLKSWAGEN-ROUTAN / COMPLAINTS
Full complaint record · NHTSA

2011 Volkswagen Routan owner complaints

175 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

electrical 14 complaints shown

97 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/27/2017 62,300 mi ODI #11056826.0

Replaced fuel pump after issues with engine refusing to turn over. Next day after repair the vehicle refused to start; towed to garage for diagnosis. One mechanic was able to start it and another not. Computer diagnosis can't find the issue. I have explored the internet regarding this issue and find many complaints with the need to replacemthe tipm. This van has an engine built by Chrysler which recalled its 2011 vans to replace this device. Please force vw to do the same! Thankfully the van was in park when it refused to start.

12/21/2016 45,126 mi ODI #10936830.0

Integrated body control/ECU:tipm module malfunction.

12/19/2016 9,000 mi ODI #10936148.0

Tipm going out. Car stalls, won't start, tire pressure lights come on and off, check engine light on with nothing wrong, total system shut down coming. This is an ongoing problem that will only be fixed when I replace the tipm for $1500.

12/14/2018 84,000 mi ODI #11161401.0

Tl* the contact owns a 2011 Volkswagen routan. The contact stated that the vehicle failed to start and the instrument panel indicators illuminated. Also, while driving uphill, the vehicle stalled and was able to restart. The vehicle was towed to brunswick Volkswagen (1420 industrial pkwy s, brunswick, oh 44212, (855) 646-8229) where it was diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,000. *dt the consumer stated the tipm was replaced in december but the vehicle shut off once again. *tr

12/14/2016 69,000 mi ODI #10935223.0

Tl* the contact owns a 2011 Volkswagen routan. While driving approximately 70 MPH, the engine stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the totally integrated power module failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 69,000.

12/12/2016 105,000 mi ODI #10934732.0

I have been struggling with starting my Volkswagen routan on the initial engagement of the key, the problem started within the last two months. In the same time frame, the vehicle would suddenly turn off in the middle of driving. I have seen that in 2009 and 2010 model there was a recall of the ignition switch that showed similar issues. My car does have 10000 miles, so I am trying to determine if it was an initial faulty item or a part that needs to be replaced. The dealership replaced the tipm module, but it did not correct the issues. I want to see if other 2011 models are experiencing the same issues, and whether the 2011 models should be extended to the recall for the 2009/2010 models. *tr

12/09/2016 99,000 mi ODI #10934069.0

Tipm problems my car stoped in the middle of the road and most morning it won't start.

12/07/2017 ODI #11052996.0

The van has a Chrysler engine and the tipem part has been recalled under the Chrysler however vw has not recalled the part this is a 1300 fix

12/07/2017 96,000 mi ODI #11053316.0

Engine and power related stuff (brakes, steering) goes off while driving on highway. After a few seconds engine will start, problem will go away then 2-3 days later will happen again. This has happened more frequent so can not drive it anymore.I

12/05/2021 ODI #11442717.0

This is 2011 VW ROUTAN. When the mileage reached exactly 100k both sliding doors shuts. When I put it on manual control button overhead it’s not working in both doors. It’s parked when this happens.

12/04/2017 89,000 mi ODI #11052235.0

Tipm module. My 2011 vw routan was built by Chrysler with the same parts as any other Chrysler car at that time. Chrysler issued a recall for all vehicles made with this particular part as it is a life threatening issue. Most importantly the car will stop in the middle of driving! Imagine going down the freeway doing 70mph with your kids in the car and the car shuts off. Fortunately we were only driving in a parking lot. Because the car is branded as a vw, chrysyler refuses to replace the recalled part which I was quoted at $1300 from the dealership and vw says it is a Chrysler part and issue. This thin gray line is costing people thousands of dollars and possibly even lives.

11/30/2014 64,200 mi ODI #10661305.0

This car was actually manufactured by Chrysler and sold by vw. The initial problem seemed to be related to a faulty fuel pump. The car would try to crank but not start. It actually stalled as well. We took it to a dealer who continued guessing at the problem and finally replaced the fuel pump. Luckily I had mechanical breakdown coverage and only had to pay $250 out of pocket. However, after the "fix" I've had the car back three times for the same problem with no solution. This week, the fuel pump started running even when the car is off. I did a search and found out about the ongoing tipm problem with Chrysler. This seems to be the same problem. I'm taking the car back to the dealer this week to see what they can do. Incredibly frustrated that Chrysler sells this crap and takes

11/29/2020 ODI #11376951.0

The vehicle was in a parking lot and would not start after repeated tries. It would start as normal and immediately shut off. Had to take it to the dealership who advised the tipm is faulty. Faulty tipms in these vehicle with 55k-70k mileage seems to be a very common problem. There are many shops who will rebuilt these tipms as its a very known issue. This is also a serious problem as it would shut off the vehicle and how start, leaving passengers stranded

11/28/2017 ODI #11051067.0

Recently the van has given me trouble upon startup. The problem is intermittent. Sometimes, it would start fine. Other times, it would take multiple attempts to start the vehicle. Other times, the vehicle would start, then immediately turn itself off. Sometimes, it would be like there wasn't enough charge to turn the starter, and other times, when it would start then die, it felt like it was running out of gas, my van only has 42,000 miles on it. After much research, I discovered that the totally integrated power module is the culprit of these issues. Specifically, it is the fuel pump relay that can intermittently not turn on, or turn off randomly. It is a well-known issue with these vans and its Dodge grand caravan and Chrysler town n country, upon which the vw routan is based. Fca has st

other 3 complaints shown

12/12/2014 ODI #10663964.0

Tl* the contact owns a recaro performance sport (na) rearfacing infant seat, model number: 386.01 (na). The seat was located in a 2011 Volkswagen routan. The seat was manufactured in august of 2014. The contact stated there was a notch in the adjuster lever, which was in the location of the leg spring to control the rotation. The contact was unable to use the child seat due to the belt being frazzled and snagged. The manufacturer was notified of the failure. The purchase date was unknown.

11/30/2020 ODI #11377088.0

Intermittent starting - from what I understand this vehicle is basically a Chrysler town & country. Chyrsler issued a recall on the faulty tmpi fuel pump relay but vw refuses. Is this allowed??? It is the same vehicle. It is not fair that I have to pay to fix a part that is known to be faulty from the start.

11/26/2017 70,000 mi ODI #11048527.0

It is very hard to start the routan, and it has stalled while driving for no reason driving on a highway. Chrysler (who made the routan for vw) has recalled the tipm on all of their town and countries, as well as the Dodge caravans for this same reason. I have a family of 7 that uses this vehicle for out primary mode of transportation.

powertrain 1 complaint shown

18 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/21/2017 80,000 mi ODI #11055877.0

Tl* the contact owns a 2011 Volkswagen routan. While driving 40-50 MPH, the engine stalled and the battery appeared to have failed. The engine stalled while driving on the highway. The contact pulled the vehicle over to the side of the road. The contact turned off, restarted the engine several times, and the vehicle was able to operate normally. The vehicle was driven to the contact's residence. The contact also experienced the failure eight months ago. The vehicle was driven to the dealer (rusty wallis, 12635 lyndon b johnson fwy, garland tx 75041) where it was diagnosed that the torque converter was faulty. The dealer paid for another diagnostic test at hendricks Volkswagen (5010 state hwy 121, frisco, tx 75034) where it was diagnosed that the torque converter, totally integrated power m

airbags 1 complaint shown

5 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/02/2021 ODI #11442427.0

Thé engine malfunction was observed and confirmed by the Mecanicien and the cause was from the manufacture. I'm willing to submit the car for any inspection. The car is still drivable, but I have to report it. I have been trying to call since longtime in vain. Thank

engine 1 complaint shown

10 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
11/23/2020 75,060 mi ODI #11375950.0

Tl* the contact owns a 2011 Volkswagen routan. The contact stated that the engine cranked up however, the vehicle failed to start. The contact stated that a fuse warning light was illuminated. The vehicle was towed to an independent mechanic who informed the contact that the totally integrated power module (tipm) failed and needed to be replaced. The vehicle was not repaired. The vehicle was later taken to dreyer & reinbold vw (1301 south, us-31 ste 3, greenwood, in 46143) and the contact was provided the report of the failure. The contact was informed that the onboard supply control unit in the tipm was defective. The contact was provided an estimate for the repairs. The contact was informed that the VIN was not under recall. The manufacture was made aware of the failure and opened a case

Showing 300 of 175 total complaints. The full federal record is available at nhtsa.gov/vehicle/2011/Volkswagen/Routan#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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