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ProblemsByVin Index / 2012-CADILLAC-CTS / COMPLAINTS
Full complaint record · NHTSA

2012 Cadillac CTS owner complaints

67 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 5 complaints shown

9 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/07/2014 28,400 mi ODI #10662668.0

The electrical system in the Cadillac seems to have a lot of issues and brings a lot of concerns to me, especially in transporting family members. First the navigation screen will sputter and start sporadically flashing on an off, second the controls on the steering wheels will randomly stop working, third the windows will not close or when opened they will close and then reopen automatically multiple times, fourth the ABS/traction control/stabilitrack seems to have levels of error which I will explain more of. The window of the vehicle when badging out at work would not close, it was raining and I badged out then when closing it just reopened, this happened about 7 times before I stopped the car as water was coming in, I kept trying to close the windows and another car hit the brakes behi

10/16/2014 ODI #10644067.0

2012 Cadillac cts. Consumer writes in regards to recall repair remedy. *tgw the consumer stated gm's remedy to the ignition recall problem was to enclose two small key rings, to put on the ignition key and the key fob and remove the other items from the key rings. The consumer believed it was an inappropriate and temporary solution to the problem. *jb

09/24/2014 12,457 mi ODI #10638666.0

In starting up from a stop light and making a left turn, my knee evidently hit the dangling key fob and turned off the engine. *tr

09/19/2014 ODI #10637529.0

Tl* the contact owns a 2012 Cadillac cts. The contact received replacement parts in the mail in reference to NHTSA campaign number: 14v394000 (electrical system). The contact was confused as to whether she was to install the parts herself or take them to a dealer for installation. The contact was also concerned that the remedy was too simple for such a serious failure. The manufacturer was not notified. The contact had not experienced a failure.

09/16/2014 ODI #10633487.0

I am concerned about the repair kit sent to me by gm to correct a safety "defect" in my car. I wanted to make sure that the solution to this safety problem (labeled gm safety recall 1497) I received is the best and safest solution to fixing the problem. I received by regular us mail a repair kit and instruction letter to repair the ignition "run" problem. The kit included 4, approximately dime size thin metal key rings. Two of the rings were small enough to fit inside the larger rings. I was instructed to replace the rings that I received when I received the car from the Cadillac dealer with the new smaller rings. The bulky heads of the ignition key and rke transmitter made it very difficult to put on the rings. The rings became stretched when putting on the rings and now I am conc

brakes 3 complaints shown

6 total in this category · severe · avg repair $450 · see brakes cluster analysis →
11/04/2013 10,000 mi ODI #10550753.0

Tl* the contact owns a 2012 Cadillac cts. The contact stated that the brake pedal and the accelerator pedal were to close together unlike normal pedals. The dealer advised that they could not correct the pedals being close to each other. The manufacturer was made aware of the failure. The approximate failure mileage was 5 and the current mileage was 10,000.

11/02/2021 50,000 mi ODI #11439097.0

The contact owns a 2012 Cadillac CTS. The contact stated while driving at an undisclosed speed, the traction control and ABS warning lights illuminated. The contact stated the traction control was off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The approximate failure mileage was 50,000.

09/22/2014 13,300 mi ODI #10638166.0

Tl* the contact owns a 2012 Cadillac cts. The contact stated that the front driver side brake line fractured. The vehicle was taken to a dealer. The technician repaired the vehicle by removing and replacing the brake line hose. The manufacturer was not made aware of the failure. The failure mileage was 13,300.

steering 3 complaints shown

4 total in this category · severe · avg repair $700 · see steering cluster analysis →
09/30/2020 75,000 mi ODI #11361939.0

My car was brought in for vibration at alderman Cadillac in meriden I took it in and come to find out, it was the power steering and a motor mount. The dealer asked me if I wanted to take the car after it was fixed although he told me that it wouldn't be safe to drive. I received the vehicle 3 days later and the problem was still there. My steering wheel was also loose and the alignment was off. I took it back to the dealer withing 20 hours to tell them that it was not fixed and that the car all of a sudden drives totally different and not in a good way. The manager of the service department told me that they can't fix the car because it's too much work. I did not feel safe driving my vehicle which I told the dealer about 5 times. That did not matter to them at all. The dealer argued me do

09/25/2014 27,000 mi Crash ODI #10639093.0

As I approached a street from a store parking lot, I stepped on the brake but the car did not slow. As I saw I was not going to stop, I tried to steer the car to the right to try to avoid crossing into traffic. The steering wheel would not turn. I was going very slowly and saw the face of the driver of the car that hit me. That car hit my car twice. Once in the front left corner and then in left rear corner, as my car spun 90 degrees to the right from the first impact. Someone asked me if my car had turned off. I said I didn't know because the engine is so quiet. A responding sheriff's deputy told my husband the driver who hit me said he saw me looking at him and was sure I was going to stop. Later analysis by a Cadillac technician revealed error codes from the front wheel s

09/18/2024 ODI #11615171.0

A combination of the lower control arm alignment adjustment bolt, it is just a slot and standard bolt. The alignment becomes loose over time and begins to work side to side in the slot, so retightening the bolt is the only solution to keep it from moving. The main issue is the subframe being made from aluminum and the machined slots for the lower arms, the "ears" for the lower arms are not machined or reenforced correctly which lead to severe fatigue cracks in the machined radius of the subframe. These cracks will cause the lower control arm to break free of the mounts and causing the front suspension to shift to the left or right and causing a crash. All it will take to break them off is a large enough bump and this WILL kill or injure someone.

other 1 complaint shown

12/10/2015 55,000 mi ODI #10809470.0

The driver's side door on my cts coupe has an electrical "touch pad" that has ceased to function normally. Twice I have had to crawl into the vehicle from the passenger side which has not been affected. Dealership has stated that the problem is not under warranty because the mileage is in excess of 50,000 (my vehicle is at 55,690). Pain in the neck.

airbags 1 complaint shown

6 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/08/2014 20,000 mi Crash ODI #10662860.0

Tl* the contact owns a 2012 Cadillac cts. The contact stated that while driving approximately 25 MPH, the brake pedal was depressed and failed to respond. As a result, the contact crashed into another vehicle and the air bags failed to deploy. The contact sustained a head, chest and foot injury that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 20,000.

wheels 1 complaint shown

11/30/2019 90,000 mi ODI #11282966.0

On 3/23/2019 bought bridgestone tire package for 2012 Cadillac cts performance. My vehicle requires 2 sizes of tires, 265/45/18 & 235/50/18. The tires are almost bald are 265/45/18 potenza. On 11/29/2019 tire check light comes on to check tire pressure to right rear tire. Since weather is cold, I expect the tire light to come on and off when air has been put in. I went to discount tire to put air, and the tech indicated the back 2 tires has a thread depth of 2 and unsafe. I immediately went to firestone complete auto care who I got the tires from and installation. They put the tire up on a scope and both 2 tires in back were almost bald in the middle. The thread on the outer tires seemed fine, but the middle section of the tire was almost completely bald. The tire technician took my ca

suspension 1 complaint shown

5 total in this category · severe · avg repair $900 · see suspension cluster analysis →
11/02/2022 ODI #11491862.0

The Sub frame has a crack where it connects with the control arm I posted a picture in the forum group for Cadillac owners of the same vehicle and over 20 owners I’ve counted have the same crack in the same location it has unfortunately failed for some members already. I fear that this was an engineering flaw that needs to be taken care of or examined before some one can get seriously hurt or lose there life by having the sub frame fail causing the control arm of the front wheel to fall off I have multiple pictures of separate vehicles that have the same crack and even one that fully broke apart at the same location. Please take a look at this as this I fear could break at any time and I fear many Cadillacs are driving around with this same engineering flaw

powertrain 1 complaint shown

4 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
11/02/2015 43,000 mi ODI #10787838.0

While driving the vehicle I have experienced issues with the automatic transmission issue when the vehicle shifts gears. The car will vibrate when attempting to shift gears and cause me to occasionally have to slow down or speed up in order for the transmission to shift into the next gear. The issue is reflecting in the RPM gauge, which when this problem occurs the rpms appear to bounce up and down until the gears fully engage. I have experienced this issue while attempting to merge onto the highway where the car will vibrate while upshifting and I will have to either let off of the gas pedal or push down more in order to make the issue stop. Shifting is far from smooth in this vehicle. Issue has been occurring since march of 2015 when I purchased the vehicle. I have already taken it to th

lighting 1 complaint shown

9 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
10/20/2012 6,000 mi ODI #10481256.0

While driving on a road with many curves at approximately 40 MPH, I went to turn on the bright lights by pushing lever on left side of steering wheel outwards the bright lights came on as intended but at the same time I apparently hit the switch which controls the lights in different positions. The bright lights went off and I was left with parking lights only and could not see at all. There was no road shoulder as it was only one lane in each direction. I reduced my speed to 4 or 5 MPH and did not know what I had done to cause this. There is no lights on the steering column and I had to watch the road so carefully that I had no or little time to understand why the lights went out. A car came up behind me and with his lights I finally had time to look down and move the light switch

cruise control 1 complaint shown

5 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
10/11/2017 58,000 mi ODI #11032834.0

Tl* the contact owns a 2012 Cadillac cts. The contact stated that while driving at approximately 45 MPH, the vehicle accelerated independently to 90 MPH after the gear shifter was shift to manual. The failure recurred twice. The vehicle was taken to al moore Cadillac located at 9177 w broad st, richmond, va 23294 where the diagnosis was not provided. The manufacturer was notified of the failure and informed the contact that there was no recall. The approximate failure mileage was 58,000.

body 1 complaint shown

3 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
09/15/2015 8,500 mi ODI #10763816.0

Tl* the contact owns a 2012 Cadillac cts. The contact stated that the front and rear bumpers were loose. The vehicle was taken to a dealer where it was confirmed that the vehicle was involved in a crash and needed body work prior to it being purchased by the contact. In addition, an independent mechanic diagnosed that the vehicle was missing components. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 8,500.

Showing 300 of 67 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Cadillac/CTS#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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