The contact owns a 2012 Kia Sorento. The contact stated that her son had reported that the vehicle was losing motive power and had failed to exceed 15 MPH while driving. The check engine warning illuminated. The contact advised the driver to pull over and to stop the vehicle. The vehicle was towed to a local dealer, who diagnosed the vehicle and advised that the engine had failed the engine bearing test and several other engine tests. The contact was advised that the vehicle could not be driven. The contact advised the dealer that in 2024, the same dealer had performed the recall of NHTSA Campaign Number: 20V750000(Engine) on the vehicle. The dealer informed the contact that the vehicle qualified for a manufacturer program for engine replacement. The manufacturer was informed of the failu
2012 Kia Sorento owner complaints
873 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
engine 7 complaints shown
Driving on the highway, engine began to tick and make strange noise, engine light flashed, oil light cam on and engine ceased.
Tl* the contact owned a 2012 Kia sorento. While driving 60 MPH, the vehicle abruptly decelerated. The contact was able to coast the vehicle onto the road shoulder, attempted to check under the hood, and found that the engine was on fire. The manufacturer was notified. The VIN was not available. A police report was filed. The vehicle was destroyed. The approximate failure mileage was 62,000. *tr
My car is starting to rattle on cold starts only. It now has 142000 and still has the issue. I took my car to summit place Kia and they said my car doesn't fall under technical bulletin 140 even though it falls under the engine type and manufacture date. I do routine maintenance with records and they said I missed the replacement window because I bought the car used. After reading multiple other complaints they have had the same issue then complete engine failure. When will Kia take responsibility and replace the engines that they manufactured incorrectly? I have been dealing with Kia since june of 2018 to help resolve this issue because 140 describes the issue to the exact problem and the sound provided matches the same issue I have. Bulletin 140 describes what needs to be fixed and
Vehicle has started consuming high amounts of oil as it passed 90,000 miles. Received an oil low light and needed to add 3.5 quarts of oil. Took to a ki dealership who noted that there were no visible leaks, but plugs were burning white. Kia corporate forces the dealer to install knock detection sensor update which voids all previous engine recalls. In the past, high oil consumption was enough to lead to engine replacement by previous recall information. Now however ki claims that once the computer system is updated all previous engine recalls are void and excessive oil consumption is no longer a valid reason even when combined with engine wear. A user must now have multiple sensor failures or engine failure, and expect to monitor oil every few hundred miles. Local dealership says their
Tl* the contact owns a 2012 Kia sorento. The contact stated that while driving approximately 25 MPH, the vehicle stalled without warning. The failure was recurring. The vehicle was taken to a dealer but was unable to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 13,000. Updated 03/12/14*lj *tr
While driving the engine seized up leaving the vehicle without power. Had to coast car to the shoulder of road and was later removed by a tow truck. Was traveling north on state highway 83 in monroe county ga.
electrical 4 complaints shown
Tl* the contact owns a 2012 Kia sorrento. The contact stated that his wife was driving through a snow storm and the vehicle stalled several times. The wife pulled the vehicle over and called for a tow and a new battery was bought and the old one was replaced. The failure recurred on the same day. The vehicle was taken to an independnent mechanic who observed the vehicle shutting on and off and referred the contact to danbury Kia (100a federal road, danbury, ct 06810, (203) 730-5737). The dealer recommended the starter be replaced. The repairs were completed but the vehicle loss acceleration the same day after it was picked up and shut off when it was pulled over. The vehicle was towed back to the dealer and diagnosed that the engine needed to be replaced. The vehicle was not repaired. The
I experienced a Malfunction of indicators lamp, ABS warning lights, burning/ melting smell and smoke from the engine compartment.
The passenger low beam head light keeps burning out. I have had the wiring replaced twice because it keeps melting. The brake light blow at least every 2 months
Hi I am writing you on behalf of my Kia sorrento 2012 I've been having problems the last past nine months after my car wouldn't start I supposedly assumed it was the battery so I had the battery changed in the lock at the battery is about 78 years old so I changed it after change that still drain after every month my car would just turn off in the middle of me driving or stopping at a stop sign when I put my ac or my heater on it drops idle and it makes the car really heavy to the point where it feels like it's holding back my car has been doing this occasionally often on where I'll be driving a long distance or a short distance with the ac on and as I'm parking turn off the ac in the car while I go up and down and will drop idol and just turn off the vehicle without any spiders I do not k
brakes 3 complaints shown
The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was jumpstarted. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to an electrical failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure related to the recall. The failure mileage was 100,000. VIN tool confirms parts not available.
2012 Kia sorento. Consumer writes in regards to accelerator and brake pedals are too close together. *smd the consumer stated when he applied the brake pedal, his foot also hit the accelerator pedal. The brake pedal would travel below the accelerator pedal.
lighting 2 complaints shown
The contact owns a 2012 Kia Sorento. The contact noticed that the driver’s side headlamp failed to operate as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring had melted, and the headlamp socket needed to be replaced. The vehicle was repaired however, a couple of months later the failure recurred on the passenger’s side. The vehicle was taken back to the mechanic where it was diagnosed the wiring melted and the passenger’s side headlamp socket needed to be replaced. The dealer was contacted twice. The manufacturer was notified of the failure twice. The approximate failure mileage was 147,000. Headlight has replaced once 02/22/2022.
Purchased new 2012 Kia sorento sx 3.5 in may 2012. It now has 54k miles. I have had to replace headlight bulbs both sides on 3 occasions and high intensity driving lights (OEM) 2 times each side. The last time 12/23/15 the dealer (langdale Kia, valdosta ga) stated that the socket on the passenger side driving light was defective, causing the bulb to explode, and the intense heat and debris caused damage to the reflector and interior of the lens housing, making it not repairable. The replacement cost including 1.5 hr. Labor is over $300, and the service writer stated it was not covered under warranty be cause of age, mileage, and the bulb that caused the damage was not covered under any warranty?? I have also had to replace interior courtesy light bulbs and also tag light bulbs. I have sp
suspension 1 complaint shown
Brackets associated with the rear axle rusted and cracked. Became unable to drive safely. Back wheels started going crooked(top was inward and bottom was outward)
cruise control 1 complaint shown
While driving the sorrento, it suddenly shut off while I was in traffic. There have been four other incidents since then. One day there were two of the same thing happening in one day. *tr
body 1 complaint shown
Engine spontaneously caught fire while driving the vehicle.
steering 1 complaint shown
Driving to work this past tuesday 12/24/2019, while driving my car did this jerk move and then all the electrical signs popped up I couldn't brake or steer my stirring wheel .its as if my car locked up on me. Luckily I was able to turn off a side road avoiding on coming traffic. And but the car in park. I was stuck for 2 hours. My check engine light was the only light that stayed on. I couldn't start the car at all. Luckily I called my cousin to see if she could try and give me a jump too see if it worked. In which it did I then took my vehicle up to auto zone where they out it on the diagnostic machine. Where my battery and alternator were fine. It was very scary for this vehicle to have shut off on me like this I am just glad I was not on the highway or it could have been a really bad