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ProblemsByVin Index / 2012-PORSCHE-CAYENNE / COMPLAINTS
Full complaint record · NHTSA

2012 Porsche Cayenne owner complaints

35 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

powertrain 7 complaints shown

18 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/27/2018 79,000 mi ODI #11163757.0

Transfer case failure. Care clunks/drags in low gears.

12/10/2018 85,000 mi ODI #11157213.0

The Porsche dealer informed me the bumping noise while accelerating is the transfer case. It is a common problem on all 2012 cayenne cars. The transfer case will make the bumping noise when accelerating. It will eventually slip to the dangerous point. This is when you accelerate into traffic and the transfer case only slips and leaves the sitting in traffic unable to move. The repair is $5000 and replaces the transfer case. The new transfer case corrects the design flaw. The flaw was in the transfer case vents that would allow water to build up in the case. The new case comes with vent tubes installed so the case can vent properly and water doesn't build up in the transfer case fluid. It is a shame that this problem happens between 30,000 and 80,000 miles. If I pay $60, 000 -$100,000 for

12/03/2019 ODI #11286672.0

The transfer case in this car is failing at 53,000 miles causing unsafe, jerking acceleration leading to total breakdown/shutdown if not corrected. Numerous owners experience the same issue. The manufacturer acknowledges the defect and is now providing newly designed repair parts described as permanently solving the problem and covered by a 2-year warranty at a cost in excess of $5,500 retail

11/25/2017 20,000 mi ODI #11048376.0

Car had a skipping feeling when driving especially when turning. Vehicle has only 20,000 miles and transfer box has to be replaced. They charged me 4660.47 for the replacement claiming the five year warranty expired. The car is always garaged and used during the winter. When I complained to Porsche they sent me a check for $950.

07/27/2019 85,000 mi ODI #11235245.0

Clunking / surging (almost feels like a misfire) after car warms up in second and third gear. Seems to be with the transfer case. Purchases car used 30 days ago and this issue started to appear after I had the vehicle and driving it for a couple of days. Now find that this is a common issue with cayennes.

07/26/2019 47,800 mi ODI #11235031.0

2012 Porsche cayenne with 47,000 miles. Noticed jerking when turning left and some slippage in transmission. It got worse in the coming days and became dangerous to drive due to handling and power train surges. I took it to southpoint Porsche in durham, nc, this week and was told it needs a new $4,435 transfer case. A local Porsche shop directed me to reviews which note the same 'known' issue - due to a known defect that drains fluid by transfer case and gets moisture into the case. Porsche has issued corrective instructions for repairs but no recall (known) or callback to repair at their cost. Transmission can lock up during driving causing serious injuries or death. I asked dealership to contact Porsche and regional rep and to share my concerns and links to forums where this issue is ou

07/15/2019 53,000 mi ODI #11232081.0

The transfer case in this car is failing at 53,000 miles causing unsafe, jerking acceleration leading to total breakdown/shutdown if not corrected. Numerous owners experience the same issue. The manufacturer acknowledges the defect and is now providing newly designed repair parts described as permanently solving the problem and covered by a 2-year warranty at a cost in excess of $5,500 retail.

other 5 complaints shown

12/16/2020 99,700 mi ODI #11383645.0

Recall work mishandled and caused problem: I went to Porsche for a regular oil change. They said that there is an active recall on camshaft and they can also be performed while the car is in. Now when I went to get my car back they said the engine light was on and when they checked the tech says the parts seems to be all new and it was done at a different work shop. They asked me to go to the shop and check with them. But I told them it was done few months back and I had no issues at all and the car didnt have any issues when I gave it for oil change( no check engine light). Also when I entered the car I was able to smell a thick oil smell which I informed becky the service consultant and I was told that it could be oil spill when they did oil change. I asked if the issue might be rel

11/04/2022 ODI #11492273.0

The transfer case on my car has been confirmed by two different mechanics that it needs to be replaced. Porsche no longer makes or sells the original transfer case and components, so the entire transfer case needs to be replaced, at a cost of approximately $5,000. Porsche extended the warranty for the transfer case for up to 10 years, but I was never notified or made aware of this extension. Because my transfer case issue was identified 6 months outside of the extended warranty, the full cost of this repair is my liability. I believe that Porsche is aware that the original transfer case has design flaws and reliability issues, and while they did extend warranty coverage, they made no effort to communicate the extension. If so, I would have had the transfer case inspected while still u

10/22/2019 101,000 mi ODI #11270126.0

Power drivers seat moved fore/aft and up/down while driving on highway on 10.22.2019 on its own. Moving driver away from contact with either brake or gas pedal and a unnaturally long reach to steering wheel. Driver engaged buttons to move seat forward, pulled off to safe location and shut down/restarted car. Problem continued upon restart

08/26/2019 49,900 mi ODI #11246515.0

Dash board leather is peeling and shrinking

07/09/2022 ODI #11473037.0

I own a 2012 Porsche Cayenne. Transfer case broke at 33,000 miles and was replaced by the dealer, and now it broke again at 55,000 miles. Repair cost is $6,340 plus tax. It broke under the warranty period but Porsche gave me the runaround and told me they wouldn't check it until after some body damage was complete (more details below). Honestly feel like I'm getting gouged with faulty parts. Many other Porsche Cayenne owners seem to be reporting this problem on forums. (e.g. https://rennlist.com/forums/cayenne-958-2011-2018/1290994-transfer-case-failure-2.html) More details - 1. We asked the Porsche dealership to review the car for mechanical issues and repair bumper body damage while the transfer case was under warranty. 2. The Porsche dealer declined to review any mechanical issues un

engine 4 complaints shown

4 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/13/2017 ODI #11054502.0

Tl* the contact owns a 2012 Porsche cayenne s. The contact received notification of NHTSA campaign number: 17v368000 (engine). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt

12/11/2017 ODI #11053951.0

Tl* the contact owns a 2012 Porsche cayenne. The contact received notification of NHTSA campaign number: 17v368000 (engine). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (Porsche of livermore, 3100 las positas road, livermore, ca 94551) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt

08/03/2012 ODI #10469096.0

The engine of my Porsche cayenne turbo was shut off completely while turning left on a two-lane highway. The opposite car had to veered off to avoid collision. The car kept moving forward until it hit the curb. *tr

06/19/2020 90,000 mi ODI #11329783.0

I have a 2012 Porsche cayenne s hybrid. It is suffering from the defect described in this recall campaign: 17v36800. The bolts that hold the camshaft in place have sheared off. Porsche is refusing any type of consideration because the VIN is not in the recall list, but it is in the year of the recall and suffers from the issue. I was driving the vehicle on the highway and the check engine light came on. The vehicle lost power and the engine started knocking. I was able to coast to the shoulder. I had to call my wife and have it towed. The dealer told me it would cost 14k+ to repair and they would need the vehicle for a month. *tr

airbags 2 complaints shown

12/28/2024 ODI #11632899.0

Porsche dashboard leather shrunk and staples pulled out around passenger side airbag. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue.

07/14/2016 17,000 mi ODI #10884797.0

Tl* the contact owns a 2015 (na) Porsche cayenne turbo. While driving approximately 20 MPH, the passenger side air bags deployed without warning. The vehicle was taken to a local dealer who was unable to diagnose the cause of the failure. The manufacturer was made aware of the failure and stated that the air bag appeared to have deployed (properly) upon impact. The contact stated that there was no impact. The failure mileage was 17,000.

visibility 1 complaint shown

09/03/2013 ODI #10538643.0

Tl* the contact owns a 2012 Porsche cayenne. The contact stated that he noticed an abnormal glare from the windshield while entering a residential garage. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 50.

brakes 1 complaint shown

07/22/2016 42,000 mi ODI #10887728.0

Tl* the contact owns a 2012 Porsche cayenne. While driving approximately 30 MPH downhill and depressing the brake pedal, the brakes failed. The contact coasted the vehicle over to the side of the road and had to repeatedly depress the brake pedal for the brakes to operate. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16v169000 (service brakes, hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 42,000.

Showing 300 of 35 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Porsche/Cayenne#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-28. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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