A few weeks ago I received a remedy notice safety recall # 16v-858. And went online to schedule an appointment for nov 27 2017. Sara called from Toyota and said she can only schedule at the earliest appointment is jan 16 2019. Per safercar.gov site "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA. So iam filing an online complaint with NHTSA. Toyota said they have to fix lots of cars so that is why the earliest appointments is 2019. Why does it take over a year to fix a recall issue , an issue which can harm or kill my passengers(kids). Toyota has all the parts but cannot fix it asap. They eve
2012 Toyota Sienna owner complaints
246 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
body 4 complaints shown
Driver and passenger side power sliding door occasionally (I.e. Not all the time) makes an abnormal pop noise when initially opening with the outside handle or with the inside handle on the sliding door. This does not happen the door is opened with other method (e.g. Remote, over-head mount control, button on b-pillar). It seems as if the door doesn't unlatch before the motor start pulling the door. The symptom is very similar to this tsb for certain 2011 sienna: t-sb-0044-11. *tr
I have brought the sienna into Toyota on 3 separate occasions, as it was clunking when it closed. I was told there was nothing wrong with it each time, but the liftgate was clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. However, it was not until I ran the minivan through a touch free carwash and water was applied under pressure that I noticed the water coming in. My complaint is I believe that if the liftgate could be misaligned by quarter panel damage, what would happen under extreme stress of a car accident. I do believe the dea
I have brought the sienna into Toyota on 3 separate occasions, as there was clunking when the lift gate closed. I was told there was nothing wrong with it each time, but the liftgate was and is clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. My complaint is I believe that dealership is avoiding realigning the lift gate. I originally brought this in under the manufacturer warranty and I have an extended warranty. There was no vehicle damage to the van upon initial visit. At this point, if the liftgate is not realigned
electrical 3 complaints shown
Owner was driving and vcs and ABS warning lights came on and stayed on while driving as well as tire pressure light. Brakes on vehicle did not brake as well going down hill. Tires slipped and skidded in the rain on the hills in ventura county. Driver called Toyota and they opened up a case number. Toyota has attempted to fix the vehicle 3 times and cannot determine the reason why the malfunction keeps occurring. Owner has video of the warning lights continuously on while owner is driving. Owner feels this is an extreme safety issue, and believes they were sold a lemon car. *tr
No dashboard lights when van is started, only come on when light switch is activated. Dashboard on visible on cloudy days. *tr
Was driving home from running errands, about a 4 mile drive at 35 miles/hr. At a stop light there seemed to be some sort of electrical surge. All the dashboard lights flashed and the vehicle turned off. I was able to put the car in park and restart it. There were no warning lights on after restarting the engine, so I assumed it was a fluke and continued on my way home. A little further down the road at another stop light it happened again. I pulled into my driveway and started to unload my car when I noticed smoke emanating from under the hood. I opened the hood to discover a small fire coming from a large group of wrapped wires behind the battery. I was able to put it out quickly with a fire extinguisher, but the car is completely dead and the entire electrical harness needs to be
wheels 3 complaints shown
Tires on this vehicle wear out very quick, warranty is for 60000 miles, michelin tire p235/60r primacy? Mxv4. *tr
NHTSA recall number : 11v560 manufacturer recall number : b0n Toyota has never contacted me regarding the resolution of this recall or has informed me that this recall was done.
The tires wear out too quickly. Two years ago I bought 70000 mile tires and after less the 30000 miles all four tires were worn down on the outside edge. The alignment was checked at the dealer every 10000 miles and the tires were rotated. This is a safety issue because the tires get excessively worn before they are expected to. The car was not moving. I noticed the excessive wear and took it to the dealer. They said that this car just eats up tires.
steering 2 complaints shown
2012 Toyota sienna developed a "clunk" in steering system while turning from a stopped position. The clunk can be felt through both the steering wheel and floor. This is caused by a well-known safety problem Toyota has had with several other models including rav4, highlander, and camry (some of which had recalls). Toyota is pushing the cost of their mistakes on its customers. This is an ongoing problem, along with others, with Toyota.
1) power sliding door opened while driving; 2) strer wheel always stay on right. I took my van to delaer (mark jacobson) and they have not fixed the sliding door after I report the problem with sliding door. After I started searching on internet and found that there is recall also. I called them there is a recall but they did not do anything. Recall date: november 22, 2016 dealer reference id: g04 NHTSA recall id: 16v858
other 2 complaints shown
Sunroof shattered without warning or known cause while driving down the road. It was preceeded by a loud 'bang' sound.
The third row passenger side split was stored and then put back up. Upon lifting the seats, pieces fell out (spring, washer, and screw) and the locking mechanism would not lock the seats into place. I am not sure how long these parts were loose, but it is a major safety hazard as the vehicle seat was not secured to the car as intended. We plan to to follow up with Toyota, but upon investigating, it seems that this is an issue for several 2011 Siennas. My Sienna was manufactured 4/2012. This is the smaller of the split seats, but out of an abundance of caution, we don't plan to use the 3rd row at all until a remedy is produced. Unfortunately, I saw only consumer complaints in regards to the 2011 3rd row seating issue and didn't see any solutions.
tires 1 complaint shown
Costco installed 4 tires on my 2012 Toyota Sienna on 11/10/2021. The tire had 80,000 mile warranty. At the time of Tire installation, the mileage on my vehicle was 253,405. I did my tire rotations every 5000 mile at Suburban Toyota in Farmington Hills. I took the vehicle for tire rotation at 283,618 miles and the dealership refused to rotate the tires because the tread was below 3/32 seconds. I thought that this was a mistake and went again to rotate the tires at 288,789 miles. I went to Costco on the same day and told Costco representative at the counter [XXX] that the tire needs to replaced under warranty. I informed him that I drove only 30,000 mile on the tires. He checked all my mileage papers when I did the tire rotations. He went inside and talked to [XXX] (Tire section manager) and
airbags 1 complaint shown
I was at a full stopped and rear Ended at 30 miles an hour and the air bags did not deploy and I am suffering many injuries pain and loss The air bags didn’t deploy at all
lighting 1 complaint shown
The passenger side headlight turns off intermittently. It will turn on again if you turn the headlights off and back on, but then will go out again. I have read online about many other Toyota owners, specifically those with priuses, but also some siennas, having this problem. Dealers don't know how to resolve it - mine wants to replace the bulb for close to $500, but can't guarantee this will resolve the problem and the bulb is apparently working, just not all the time. This is a safety issue to have a non-working headlight. *tr
brakes 1 complaint shown
Tl* the contact owns a 2012 Toyota sienna. While driving approximately 6 MPH, the brake pedal was depressed and the vehicle failed to respond. The contact stated that there was a sudden increase of engine rpms without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 41,605. Updated 1/23/15*cn the consumer stated the dealer could not duplicate the failure. Updated 10/6/2015*js
powertrain 1 complaint shown
My 2012 sienna AWD xle has 103k miles and has a whirring noise coming from the rear differential area for a while now. The pitch and volume is proportional to speed and is louder as speed increases. My research tells me this is a common defect with the coupling bearings in front of the rear differential. It seems that rav4 owners got a recall for the same issue, but sienna owners did not. Toyota has redesigned this part on later models to avoid the issue. Hope you can get this resolved. Thanks.
equipment 1 complaint shown
Tl* the contact owns a 2012 Toyota sienna. The contact received notification of NHTSA campaign number: 11v560000 (equipment). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.