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ProblemsByVin Index / 2012-TOYOTA-VENZA / COMPLAINTS
Full complaint record · NHTSA

2012 Toyota Venza owner complaints

25 complaints filed with NHTSA on this vehicle , including 5 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

airbags 6 complaints shown

9 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
11/10/2021 ODI #11439963.0

The contact owns a 2012 Toyota Venza. The contact received a recall notification for NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

10/09/2013 11,000 mi Crash ODI #10547409.0

My car was hit from the rear at a high rate of speed, pushing car into concrete barrier, did a 360 and bounced back to other concrete barrier. Passenger air bag did not open. Drivers air bag opened but did not inflate. No other air bags opened. *tr

06/15/2021 104,000 mi Crash ODI #11421009.0

The contact owned a 2012 TOYOTA VENZA. The contact stated while her husband was driving at 15 MPH, the vehicle traveling in front of them came to an abrupt stop. In an effort to avoid the vehicle, the contact's husband jumped a curb and hit a light post. The front driver and passenger airbags deployed upon impact; however, the side curtain airbags failed to deploy. The authorities arrived at the scene and a police report was filed. Both the contact and her husband were transported to the hospital by ambulance. The contact's husband was treated for soreness and bruising to his chest and back. The contact had trouble breathing upon arrival and was given oxygen. She was then transferred to another hospital where she was treated for a broken sternum, a fractured back, chest contusions, and sw

06/08/2021 ODI #11420096.0

The contact owns a 2012 Toyota Venza. The contact received a recall notice for NHTSA Campaign Number: 21V257000 (Air Bags) however, the part for the repair was unavailable. The dealer had been notified of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

02/13/2018 10,588 mi Crash ODI #11072513.0

Air bags did not deploy when I was in an accident. I was hiy at a high speed on drivers dide front wheel. I was in moyion whil a truck hit me going at a high speed and was dragged when wheels got stuck

01/15/2021 98,466 mi ODI #11388347.0

The passenger side warning light indicates that air bag is off when an adult passenger is seated in it when the vehicle is stationary and in motion with the seat in the upright position. This may prevent the airbag from deploying properly in an accident. There is a 2013 recall for this issue, but it does not show up under the vehicle identification number when searched, NHTSA recall bulletin reference number 13v014000.

other 4 complaints shown

12/11/2018 ODI #11160730.0

My drivers side sun visor does not stay up and it broke off. It is very dangerous because I could not see from the sun glare

07/15/2020 90,871 mi ODI #11339456.0

The drivers side sun visor will not stay up. It keeps falling down making it hard to see.

06/01/2018 47,000 mi ODI #11099139.0

Mfr case #'s 1805171831 & 181490595. Car in your shop 5/23/2018 thru 5/30/2018. If you accelerate quickly taking the engine past 3000 RPM's you start to get a strong rotten egg type smell in the car. We dropped the car off the complaint wasn't written right forcing them to call us to explain. Which I did and gave examples to drive it so it could be duplicated. A few hours later joe calls with they could only get brake smell from the car because it has aftermarket brakes on it. Like I did something wrong when I spent $900 instead of $2000.00 for Toyota. Then I was asked what kind of fuel do I use. Now we use fuel from wawa, sunoco, costco, bj's in the last 5 years. The only thing I was told they did was a health report from a code scanner to find out it has no codes in the computer. I have

04/26/2021 150,000 mi ODI #11413886.0

Sun visors, (driver and passenger sides) have broken and will not hold the visors in place.they both fall at random causing distractions. The visors have not been abused in any way and seems to be a common problem for the owners of these vehicles.

visibility 4 complaints shown

4 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
10/09/2019 ODI #11267388.0

In my 2012 Toyota venza the sunvisor on the drivers side drops down and obstructs my view. This happens while I am driving and is a safety hazard, it has happened multiple times and now no longer stays up.

06/15/2018 52,700 mi ODI #11102212.0

The driver side sun visor flops down into the view of the driver. It will not stay out of the line of sight while the vehicle is moving. This problem was reported for Toyota camrys and Toyota issued a warranty extension to repair the problem. Nothing has been done to address the same problem for Toyota venzas.

05/13/2013 25,000 mi ODI #10511626.0

I purchased the 2012 venza in june of 2012 with high hopes. The options and look were phenomenal. However, there is definitely a safety issue with this vehicle. In oct. Of 2012 the rear passenger window burst while driving down a highway. Today, 05/13/13, I started the car and put it in reverse and the rear window shattered. My concern now - I have a sunroof and panoramic window which I am concerned will have the same issues. Toyota needs to up their expectations - just because they purchased gm doesn't mean they can lower the standards. *tr

04/28/2020 ODI #11322587.0

Visor flip down spontaneously and hinge breaks after some time even after dealer replaced within warranty now they wont replace. Visor will hang down and block view of road. This occurs while in motion or stationary. This causes a blocked view and is unsafe as it does not allow for visibility.

body 3 complaints shown

4 total in this category · moderate · avg repair $1,500 · see body cluster analysis →
09/28/2017 104,272 mi ODI #11030419.0

Tl* the contact owns a 2012 Toyota venza. The contact stated that when it rained, water would accumulate on the driver's side floor inside the vehicle. The local dealer was not contacted and the manufacturer was not notified of the issue. The failure mileage was 104,272.

05/23/2014 30,000 mi ODI #10593641.0

On a brand new 2012 Toyota venza, purchased new with 12 miles on it, in march of 2012, there is copious amounts of rust on top of the paint on the hood, front bumper, and surrounding side panels, doors, hatch, and back bumper. Note, the majority of the rust is evolving on top of the paint, where no bare metal is exposed. It can be buffed off, but this only temporarily solves the problem, as the rust continues to grow, even after removal. On the front bumper and hood, there are large rusting spots where small chips exposing metal, less than 1cm (considered to be from gravel) exist. For visual affect, it looks at though someone dipped a large paint brush in orange paint and splattered/speckled it over the entire vehicle. *tr

04/03/2017 30,000 mi ODI #10970356.0

Tl* the contact owns a 2012 Toyota venza. While the vehicle was parked, the hatchback failed to close when using the remote access. The contact stated that the hatchback needed to be manually closed. Initially, there was an issue with the hatchback failing to open using the remote access. The contact stated that the failure occurred without warning and a grinding sound could be heard coming from the rear driver side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 30,000.

steering 1 complaint shown

08/31/2025 Crash ODI #11684157.0

On Dec. 17, 2023, shortly after 12:00 p.m.,I was driving my Toyota Venza on the highway under normal when the STEERING KNUCKLE suddenly fractured. This unexpected failure caused the vehicle to lose steering control, leading to a serious traffic accident. I inspected that part and found that the STEERIN KNUCKLE had broken abnormally, as the break showed no signs of any impact.

cruise control 1 complaint shown

07/13/2016 39,118 mi Crash ODI #10884689.0

Sudden acceleration while moving forward slowly to park in driveway behind my leaf. During acceleration I could not brake and crashed into my leaf which went forward into the beam in my garage and stopped both the cars.

powertrain 1 complaint shown

06/22/2015 2,500 mi ODI #10726545.0

This Toyota venza rolls back on a hill or slight incline when the car is in drive. Driver needs to keep their foot on the brake to keep the vehicle from rolling back into a car behind them. This defect was reported to Toyota and to date there has been no recall.

Showing 300 of 25 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Toyota/Venza#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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