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ProblemsByVin Index / 2012-VOLKSWAGEN-TIGUAN / COMPLAINTS
Full complaint record · NHTSA

2012 Volkswagen Tiguan owner complaints

152 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

engine 5 complaints shown

40 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/31/2024 ODI #11633465.0

The engine could not be started after 13 years and 103,000+ miles. I had to get the car towed to my garage at night, after several prior trips same day. There were no check engine lights or any other indicators. The engine had newer spark plugs, ignition coils and pcv valve installed as well as chain checked a year prior to this. Had a mobile mechanic come by and inspect the car. He determined that the engine has lost compression and that the oil was low. The spark plugs were soaked in gas because engine could not properly compress and ignite the fuel. After adding oil the problem did not go away. He performed the compression test and confirmed his suspicion about engine not being able to compress the fuel. The most likely cause was the timing chain issue but he could not inspect the chai

12/31/2019 61,400 mi ODI #11292323.0

The water pump has been cracked, leaking the coolant. The car engine was overheated but didn't lead to accidents in my case. Vw group is producing the water pump out of plastic, which eventually cracks for many of vw and Audi car owners, and could lead to the road accident indirectly.

12/29/2014 49,000 mi ODI #10668833.0

We recently (12-23-2014) brought the car in for the august 11th 2014 recall of the tiguan ECM/air bubble issue related to the fuel pump in the cars. Our car was not experiencing any issues relating to the recall and described, but due to potential issues decided to bring it in to have it applied anyways. Upon leaving the dealership, the car was accelerating funny, and we noticed gas mileage had gone down. Due to ECM being reflashed as a part of the recall, we chalked it up as the computer needing to re-"learn" driving habits, shift points, etc.. About 25 miles later we were on the way home from an event about a few miles from home. We were on a very busy 6 lane highway when the car lost all engine power. It put us in an extremely dangerous position, 4 adults in a car on a busy 6 lane

12/28/2012 5,870 mi ODI #10490341.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact was driving approximately 40 MPH when the engine stalled with the illumination of the epc and alternator warning indicators. The engine restarted after ten minutes. Once the vehicle was in operation, the failure recurred. The vehicle was taken to an authorized dealer who advised the contact that the fuel pressure senor was faulty. The vehicle was repaired however, the failure recurred ten days later. The vehicle was taken back to the dealer who was unable to determine the problem. The manufacturer was notified of the defect. The approximate failure mileage was 5,870. The VIN was unavailable.

11/18/2018 47,000 mi ODI #11152342.0

I was driving my tiguan when it stalled out at the end of the street. I was able to turn the car off and then on again and it started just fine. I was able to drive my car up the street when it started jerking, sputtering, and lurching, like it did not want to go forward. The check engine light came on at this time. I was able to drive about 1000 feet to the nearest gas station. The check engine light remained on. We started the car again this morning, and it did the same thing: lurching, jerking, and sputtering. It was able to drive about 500 feet. Again, the check engine light is still on.

airbags 5 complaints shown

25 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/22/2015 ODI #10811812.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact received notification of NHTSA campaign number: 15v483000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 02/19/16*lj

12/04/2015 40,000 mi Crash ODI #10808523.0

Daughter driving on highway at 50mph when involved in 8 car chain reaction collision. Severe front end damage. Daughter injured when she struck steering wheel. Despite speed and degree of deceleration, no deployment of airbags or side curtains.

11/12/2017 80,000 mi Crash ODI #11045451.0

In an accident involving rear hit, which sent the vehicle into a ditch approx. 8 feet deep, with an impact severe enough to hospitalize the front seat pasenger with fractured sternum an internal bleeding caused by a seat belt. None of the airbags deployed . Per the dotor, injury could be avoided if front airbag deployed.

11/06/2017 ODI #11043954.0

2012 tiguan was recalled for the air bag due to the clock springs but my VIN is not part of the recall however oct 2014 april 2017 and again today nov 17 I had to bring my car in due to the air bag ( clock springs) I had to pay in 14 and april 17 today I did not since it happened within 12 months of the last repair I don't understand how this vehicle is not part of the recall when this has happened 3 times and this car was purchased new . I don't feel I should have paid for 2014 and april 2017. All 3x where done at the same dealership

11/04/2014 6,000 mi Crash ODI #10652459.0

Tl* the contact owns a 2012 Volkswagen tiguan. While driving approximately 35 MPH and attempting to engage the brakes, the vehicle failed to stop. As a result, the vehicle continued into an intersection and crashed head on into another vehicle. The air bags failed to deploy. The contact sustained a concussion, injuries on the left leg, and neck pain, which required medical attention. A police report was filed. The dealer was unable to diagnose the failure. The manufacturer was not notified. The approximate failure mileage was 6,000. The VIN was unavailable.

other 5 complaints shown

12/12/2018 101,846 mi ODI #11160904.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact stated that the fuel door would not open. The contact mentioned that the failure occurred periodically. Reeves Volkswagen (11337 n florida ave, tampa, fl 33612, (813) 935-3354) was contacted and informed the contact that it was not a known failure and to contact the manufacturer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 101,846. *dt consumer stated repair was made by the dealer. *jb

11/20/2019 ODI #11281310.0

After rain drivers side front & rear carpet is soaked

11/16/2016 32,000 mi ODI #10926449.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact received a recall repair remedy from the dealer for NHTSA campaign number: 14v441000 (fuel system, gasoline). Shortly after the dealer's repair, the vehicle had a strong hesitation and stalled several times. The vehicle was taken to an independent mechanic who replaced the fuel pump and provided further testing. The failure recurred randomly. The vehicle was taken back to the dealer where it was diagnosed that the fuel filter and intake fuel pump were putting out low fuel pressure. In addition, the dealer cleared the code for the fuel pump supply module and test drove the vehicle. The contact was uncertain if the dealer's repair and the recall repair provided a solution. The manufacturer was notified of the failures. The approximat

11/13/2022 ODI #11493359.0

The front headlight does not work on one side but the high beam and running lights still work on both sides. Might be an issue with the ballast or electrical system. A few days later my car would not start in the morning. The engine would crank but never start. There were no warning lights or signs of anything not working correctly. Seems like it might be because of the timing system either the belt/chain or the tensioner. Have to get cared towed to shop to have inspected and prices for repairs are very high. I've owned this vehicle for only 3 months.

11/07/2017 30,000 mi ODI #11044148.0

Fuel door will not open. Therefore, I cannot refuel the vehicle.

steering 2 complaints shown

20 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/07/2021 ODI #11442950.0

unexpectedly power steering stop working, second it happened

11/30/2020 91,000 mi ODI #11377174.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact stated that while driving at various speeds, the power steering failed to operate as needed. The electronic power steering symbol appeared on the instrument panel. The contact had taken the vehicle to an independent mechanic on several different occasions where the rack and pinion, steering angle sensor, clockspring, and the power steering control module were all replaced. The computer software in the vehicle was also update however, the failure persisted shortly after each repair. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was 91,000.

suspension 1 complaint shown

12/03/2015 30,000 mi ODI #10808285.0

Tl* the contact owns a 2012 Volkswagen tiguan. The contact stated that while driving at various speeds and going over debris on the road, the vehicle began to swerve without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

electrical 1 complaint shown

17 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/02/2020 190,000 mi ODI #11377561.0

Water is leaking from the sunroom on the passenger front side when it rains. I am concerned because it is soaking the area around the electronics, and has flooded the footwells of the front and rear passenger side of the vehicle. In addition, now the right side of the HVAC system is not functioning properly and I cannot de-fog the entire right side of the windshield while driving. There is also significant mold build up from the damp areas, and it doesn't seem like a good idea to breathe that in. Water drips and soaks the right side of the vehicle when stationary or in motion in the rain. Leak has been getting progressively worse over the last several months.

cruise control 1 complaint shown

11/14/2013 6,000 mi ODI #10552234.0

While driving on highway going approximately 55 MPH car would not accelerate any further. Cars were speeding by and I could not accelerate. Epc light came on. Had to get off the road and turn the vehicle off. Car has done this multiple times in the past year that I have owned it. Epc light resets after car sits off for a few minutes and problem goes away. Dealer says nothing they can do because the light goes off before it gets to the dealer. When this happens in the middle of the highway, it is very dangerous because you cant accelerate and move to a safe side of the road. *tr

Showing 300 of 152 total complaints. The full federal record is available at nhtsa.gov/vehicle/2012/Volkswagen/Tiguan#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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