The 2013 Taurus shows a pattern of structural and closure failures that have caused physical injury to owners. The most serious complaints involve the trunk lid hydraulic/strut system: at least one owner was struck on the head hard enough to cause dizziness and bleeding, and another was injured when the strut fell onto their back before the trunk closed on their head. Both cite the system failing unpredictably while the lid was open.
A separate complaint describes the passenger door frame as having dangerously sharp metal edges that completely amputated an owner's thumb during a slow door closure—an injury that caught the owner by surprise.
The headliner detaches prematurely despite the vehicle being only 5 years old, blocking the rear window and disabling the third brake light. Ford issued a TSB but declined warranty or safety-based repairs; owners report an $1,000 repair bill.
Multiple owners cite NHTSA recall 15V040000 (Structure) for cracked door latches and rear suspension toe link fractures. The recurring complaint is that Ford failed to supply repair parts within reasonable timeframes and could not provide estimated availability dates, leaving vehicles unsafe and unrepaired months after recall notification.
One complaint involves an engine start/stop button so lightly sensitized that leaning toward the dashboard accidentally shut off the running engine.
Failure modes owners describe
Trunk lid strut failure / sudden closure
Trunk lid support struts fail to hold the lid open, causing it to drop unexpectedly without warning. Owner reported at least three incidents where the trunk lid came down on them while loading/unloading.
When: During loading/unloading; occurs after lid is fully open and in upright position
Symptoms owners cite: Trunk lid suddenly comes down without warning; Lid fails to stay open in upright position; Owner struck on head, experienced temporary dizziness and tasted blood
Door edge sharp / inadequate protection
Passenger door frame has dangerously sharp metal edges near the window that caused complete amputation of owner's thumb when door slowly closed on it during normal operation.
Symptoms owners cite: Sharp metal piece on door frame near window; Thumb completely amputated despite slow door closure; Door closure caused severe laceration
Headliner detachment
Headliner material detached from ceiling despite vehicle being only 5 years old. Plastic mounting brackets have poor design with limited service life. Detached material blocks rear window and compromises third brake light positioning.
When: At 5 years old
Symptoms owners cite: Headliner detached from ceiling; Blocks rear window view; Upper center brake light inoperative due to orientation change
Repairs/costs cited: Repair estimated at almost $1000
Recalls/TSBs owners mention: Ford issued Technical Service Bulletin; Ford declined repair under warranty or for safety reasons
Door latch cracking / recall 15V040000
Door latch cracks on vehicles subject to NHTSA recall 15V040000 (Structure). Multiple owners reported notification of this campaign, with inspection revealing cracked door latches. Parts unavailable for extended periods, and manufacturer unable to provide timeframes for repair availability.
When: At 24,000 miles (one reported instance); vehicles received recall notification
Symptoms owners cite: Door latch cracked; Recall notification received
Repairs/costs cited: Parts not available within reasonable timeframe for recall repair
Recalls/TSBs owners mention: NHTSA Campaign 15V040000 (Structure); parts unavailable; manufacturer unable to provide repair timeline
Trunk hydraulic strut failure / injury
Trunk hydraulic mechanism that holds trunk open fails unexpectedly while trunk is in open position. Owner was injured when strut fell and struck their back, and trunk subsequently closed and hit their head.
When: While trunk was open for loading
Symptoms owners cite: Hydraulic strut fails to hold trunk open; Strut falls with force onto owner's back; Trunk closes and strikes owner on head, causing laceration
Rear suspension toe link fracture
Rear suspension toe links fracture under stress from suspension jounce and rebound travel. Related to NHTSA recall (implied to be 15V040000). Repair parts not provided by Ford in timely manner.
Symptoms owners cite: Frequent full suspension jounce and rebound travel; Rear suspension toe link fracture
Recalls/TSBs owners mention: Ford has not provided necessary parts for recall repair; recall being ignored per owner allegation
Ignition button inadvertent activation
Engine start/stop button can be accidentally depressed by light contact, causing engine to shut off unexpectedly while vehicle is in operation.
When: Occurred when owner leaned toward center dashboard
Symptoms owners cite: Engine turned off inadvertently; Light hand contact caused ignition to depress; Vehicle shut down while in use
Synthesized from 11 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.