My 2013 Toyota highlander was purchased used in 2015 with about 40,000 miles on it. In 2016 the car started to make a "thumping" noise when I make a left turn over a bump but it didn't happen often and I thought it was related to my garage entry of a 1.5" bump in the pavement. Most noticeable at low speeds but that may be a result of the lower interior noise. The care has had these noises become more prevalent since I first noticed it. The car has approximately 80,000 miles on it now and it is getting more pronounced. It occurs when you hit any type of bump and more often when turning the vehicle. I have seen many reports of this and expect Toyota to offer their owners a repair for this issue. This is not the type of quality I expect from Toyota having owned a camry (1987), rav-4 (
2013 Toyota Highlander owner complaints
209 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
steering 6 complaints shown
When I turn the steering faster than a certain speed, it will lock up for a moment, either turning right or left. Sometimes a light indicating a steering fault lights up on the dash cluster, sometimes not. When the turning of the wheel stops and locks up I cannot turn any more in that direction. I can turn the other way. This has been a problem for sometime and is becoming now worse. Aside from the locking up, justing turning slowly, there is a bit of a whine or low level grind sound in the sound of the steering column. This is a mechanical noise, not the typical whine of the steering pump.
Vehicle started making a clunking noise 3 days ago. Brought it into the dealership to have it repaired. Was informed it was not covered under warranty and it would cost $507 in repairs. After reading many complaints about the same issue it actually is making me a little concerned.I have always owned Toyota's and never have had any issues. My mileage is 65,887 I truly believe that this issue needs to be recalled and replaced. I noticed a loud clunking noise when I made left hand turns or if there was a speed bump or a dip. The steering wheel also didn't feel the same either almost like it's loose. I've owned this vehicle for approx 1 year ourcahsed certified pre owned. The dealership really frustrated me today and now I question even keeping this vehicle. If this shaft plans on going out EV
'thunk'/popping noise when turning the steering wheel left or right. Was told to replace the intermediate steering shaft, and learned that a new one was developed to fix this problem in 2013 but no recall or safety notice was sent to owners.
Around a year ago, at approximately 58000 miles, I began to notice a knocking sound and steering vibration when I turned in either direction at low speed in city driving. I took the vehicle in for evaluation at rice Toyota. The technicians could not hear anything. I took it back at 61,118 in february 2018 as the steering had gotten worse, now loose and sloppy feeling at any speed. They could hear/feel it this time and I was told it was the electric power steering motor and to just "turn the radio up". I was ready to trade the vehicle in, as I felt unsafe driving it anymore, but knew I couldn't in it's current condition.I did some research and found that others were having the same problems. There was even a tsb (bulletin t-sb-0034-13) issued on 4/26/17 regarding the steering pinion shaft.
My complaint is about steering column noises, play, looseness and feedback through the steering wheel. It is described in a service bulletin: tsb-0034-13 I have 97,000 miles on the vehicle and the play is becoming more noticeable as mileage increases. It is very disappointing that Toyota knew about this issue and issued the tsb before I purchased it new. How are owners supposed to be notified about these things while under warranty?
electrical 4 complaints shown
The door open alert and alert beeping came on as well as all of the interior lighting as I was driving. It shows glass door on the display. I checked all doors and none of the doors are open. It was very distracting and dangerous to be driving at night on the highway with all interior lights on. They keep going on and off and the alert keeps beeping. As far as I can find out, there is no way to turn off the interior lights. My car is out of warranty by 300 miles. I just had it in for the 35,000 mile service. I find numerous accounts of this known issue on several websites/discussion forums. I called Toyota and was informed there is no recall however I found there was a tsb? Sent out on the back latches. I called jim norton Toyota in tulsa, ok and was informed they want a $110 diagnos
The complaint has to do with computer systems on this vehicle. Some of the complaint is convenience, but worrisome because other systems seem to be involved as well. The computer screen has always been slow/hesitent, with various "glitches". Vehicle has GPS mapping screen which occassionally "disconnects" and resets to blank screen. The bluetooth and other systems have also "disconnected" and couldn't be reset until the vehicle was stopped and turned off. The headlights sometimes do not shut off, day/night doesn't work properly. Have had occassional problems with door locks not working as they should. Never know when and which systems will be affected. I have also filed a complaint about intermitent non-acceleration issues, which maybe related.
The vehicle was parked in our driveway and has twice had rats chewing on the coolant temperature censor wiring. These are the only wires they've chewed on so far. I feel the soy based wiring that Toyota uses is to blame since my neighbors are not having problems with their vehicles that are parked outdoors. A claim with usaa has been filed.
I bought my 2013 brand new 9/27/12. Shortly after I received it I noticed songs would skip or start over on the ipod as well as the cd. A few months later the radio station would changed channels for no reason. These things happened if I was backing out of a parking space, going over a slight bump or just driving normally on a regular road or a freeway. I've gone to two Toyota dealership who can't find any problem and because the problems are intermittent they say they can't diagnose it. I've had two caseworkers at Toyota of america and they say there is nothing they can do. In the past month when I pulled in the garage the headlight "sometimes" turn off when I turn off the ignition. Other times they stay on the normal 30 seconds. I've also had a couple of issues that other highl
powertrain 2 complaints shown
As I begin driving and come to stop it tends to rev up and then drops back to normal. It feels like vehicle revs up a little while you are trying to stop it by pressing the brake pedal.it feels like vehicle does not want to stop and you have the feelings to press the brake even harder.
From stop (at traffic light, merging, etc), press on gas pedal for acceleration and vehicle does not go, hesitates, then does accelerate. This has happened multiple times, intermittently, and has been reported to titus will Toyota dealership. Since they have not duplicated it, problem continues intermittently. Never know when this will occur. It is very disconcerting and dangerous. This vehicle has a lot of "computer" glitches with GPS mapping, bluetooth, auto lights, etc. Maybe related?
cruise control 2 complaints shown
Periodically hesitates when accelerating - doesn't move, doesn't accelerate - nothing - almost like car not running. Does it from stopped position or while moving. Happened twice yesterday, after being stopped at red light and when turning across lane of traffic (city street). Has done it when passing on interstate - never know when it will happen. It's scary and by the time it kicks in, traffic is fast approaching. Worry that one day it will not engage and I will get hit. Doesn't matter if hot or cold, wet or dry, driving short time or long time. Definitely an accident (and death) waiting to happen. Dealership said they have not heard complaint before and can't fix it unless code appears. Find that hard to believe since owner's wife drove it. Sent complaint to Toyota with copies of simila
Tl* the contact owns a 2013 Toyota highlander. The contact stated that the vehicle experienced unintended acceleration while starting the vehicle. The failure occurred without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure occurred approximately three times. The failure mileage was approximately 33,000. The VIN was not provided.
other 1 complaint shown
Checked oil last week also dealer supposedly changed oil couple days ago yellow triangle light came on it was just bought so unfamiliar with the warning lights tried to look up told me nothing. Today I left a friends house (3miles ) she called and said I left massive oil leak left on her driveway. Sure enough I looked on my driveway and I also had huge oil leak lucky she called me I could have blown the engine or it could have caught fire if I had driven it any farther or she didn't tell me proceeded to look up common Toyota highlander problems. And there it was saying massive oil leaks from the line exploding also said that the repair Toyota gives to fix the problem has problems too I'm assuming this is what the problem is I'm lucky I was not out on highway having it towed tommorow th
airbags 1 complaint shown
My vehicle t-boned another vehicle, striking directly into the driver's door of the other vehicle . The front end of my vehicle sustained approximately $8000 worth of front end damage, however the air bags never deployed. (fortunately there were no injuries). In light of current well-publicized air bag issues, I asked my dealership if they would inspect my vehicle to ensure that the air bags were not defective. They refused, and referred me to Toyota corporate. I called Toyota corporate, explained my concern, and requested that my air bags be checked out. Toyota corporate refused, and suggested I send a letter to their claims department. I sent the claims department a letter on november 10, 2014, and have never received a response. *tr
brakes 1 complaint shown
While driving uphill, the brakes malfunctioned and brakes (and the gas) wouldn't work. My car slid backwards down the hill into a street with an oncoming car. Brake function did not return the entire slide down the hill (approx. 65 feet), and the screen on the dashboard said "brake malfunction, contact dealer immediately" it was towed to the dealership over a week ago with no resolution to date from Toyota.
tires 1 complaint shown
My problem is with the low tire warning system. My issue is that you cannot manually reset this warning light as with other cars. I have had to take my car to the dealer twice in the last 12 months for them to properly inflate/reset the system. All my tires were properly inflated except for the spare. Myself and firestone auto care could not get the warning light to go away. Finally, after months of having the warning light on, I was able to take the car to the dealer and they properly reset all the tires including the spare and the warning light finally went off. Seems like a ploy to get you to go to the dealer. The dealer indicated that they have had a lot of those issues due to the changes in the temperature. If all the tires are properly inflated, the warning light can still go
fuel system 1 complaint shown
When driving the vehicle at 35mph when you step on the gas pedal there's a delay on acceleration especially when the vehicle is going uphill. It started when the vehicle mileage was at 1250 miles its on and off. *tr
body 1 complaint shown
Driver door started popping after 100,000 miles when opening and closing. Researched and it's the door check. Internet research shows this is a familiar problem that no one is recalling.