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ProblemsByVin Index / 2013-VOLKSWAGEN-TOUAREG / COMPLAINTS
Full complaint record · NHTSA

2013 Volkswagen Touareg owner complaints

30 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 7 complaints shown

10/27/2017 100,000 mi Crash ODI #11040499.0

2013 tdi -high pressure fuel pump failure. Have never put gasoline in the tank. Vw has rejected cost of repairs.

09/19/2016 ODI #10907990.0

Add blue heater system on the diesel engine went bad after less than 42000 miles. I thought this was part of the emission system in this car but vw does not see it this way. They want over 1,000 to fix this on a car the lied about in the first place. Seems to be a big money maker for something to make the car exaust clean.

08/26/2019 163,000 mi ODI #11246442.0

On june 3, 2019 I was traveling southbound on the I-5 near tulare, california, at approximately 75mph when an indicator light came on that I had never seen before. Less than a minute later, I began to lose power and was unable to accelerate. I quickly moved to the right lane and prepared to exit the freeway less than a mile ahead. A few seconds later, the engine completely shut off. I was forced to coast off the freeway, no power, no power steering and quickly losing my brakes. I was lucky that there was an open parking lot immediately off the freeway that I was able to coast into. After safely coming to a stop, I attempted to look up the indicator light icon in the vehicle manual. Unable to find the code / reason for the engine failure, I called for a tow truck. The nearest vw de

08/08/2018 75,000 mi ODI #11118510.0

Sunroof exploded outward and entire front glass sunroof was shattered. Driving on highway at approximately 70mph. All car door windows were open. Tempurature outside was approximately 85 degrees.

07/23/2018 68,000 mi ODI #11113126.0

The ac evaporation valve is blocked and there is between 2-5 cups of dirty contaminated water coming into my driver side and passenger foot well. It has now become a problem more than water damage and a concern because my shoes get wet and make the pedals slick and unsafe at times while driving. I just don't want anyone to get hurst or crash because of this issue that should be recalled and fixed. I know it's happened to other vw/Audi/Porsche cars.

06/25/2014 ODI #10605258.0

2013 Volkswagen touareg. Consumer writes in regards to vehicle factory trailer hitch issues. *smd the consumer stated the advertising of the vehicle able to tow 7,600 was misleading, when in fact the owner's manual read use only a weight-carrying trailer hitch. Never install a weight distributing or load equalizing trailer hitch on the vehicle. The vehicle is not designed for this particular kind of hitch. The consumer stated he was not aware of any item, such as a boat, camper, etc, of over 4,000 pounds that would not require the use of a weight-distributing hitch. The consumer decided not to purchase the vehicle. *jb

06/13/2014 21,000 mi ODI #10598064.0

My daughter was driving and I was with her. She has her permit. My toureg stalled three times. Once at a stop light and short after with her driving. It was very scary and dangerous. In addition, on wednesday, june 11th. I experienced the same problem. My car is at the dealership close to me. They said they adjusted something with the throttle. I also have had problems with the shaking in the steering wheel at speeds of 65-70 MPH. They are aligning it to see if that will solve the problem. I am kind of scared to drive with the stalling problem. I hope this resolves it, otherwise it will be back in the shop! This is something that vw needs to take seriously. I love my car but want it to be safe! *js

steering 7 complaints shown

8 total in this category · moderate · avg repair $700 · see steering cluster analysis →
10/14/2014 6,000 mi ODI #10644612.0

When the vehicle is driven at speeds between 60 MPH - 75 MPH the steering wheel shakes back and forth. The steering wheel shake is noticeable to the point that if you take your hands off the steering wheel you literally can see the steering wheel vibrate back and forth. The air pressure in the tires has been checked, the tires have been rotated and the Volkswagen dealer has road force balanced the tires 2x in an attempt to resolve the issue over the duration of a year. The attempts by Volkswagen has not resolved the issue and they have no answer to why the vehicle is not performing correctly. *tr

10/12/2013 ODI #10547709.0

Continuous (orig. Report date 10/3/13) with two unsuccessful service attempts to date (10/12/13) of a reported steering wheel shimmy/shake [at highway speed between 60-65 MPH]. This issue remains unchanged from the original report; as issue continues unaffected by road surfaces to incl. Other variables such as: pre-dawn, daytime and evening road conditions; weather and temperatures. Vehicle still demonstrates a difficulty in tracking straight across multiple lanes (removing any of road 'crown' influence). Had been able to duplicate after the first round of road force balance of all 4 tires (goodyear eagle l2 tires) and a 4 wheel alignment; again at speed between 60-65 MPH. Issue has been recorded on video post this first attempted and failed repair. *tr

09/07/2013 4,868 mi ODI #10542458.0

Upon reaching speeds between 65 and approximately 75 miles per hour the steering wheel would noticeably shake back and forth very obviously, so much so that it worried me there was a major issue with the vehicle.

08/23/2013 ODI #10536956.0

Vehicle exhibits a steering wheel shake that consistently occurs above 60mph on all road surfaces. At onset, can feel oscillation in hands and arms. With hands lightly on wheel or removed, can visually confirm steering wheel oscillation (cyclical rotation from l to r and back) with about 3/8" total travel at steering wheel perimeter. Cabin also exhibits slight vibration which can be felt in seat. Car does not track well in lane and consistently pulls to the right. Vw is aware of problem and addresses it in tsb 44-13-01 from june 2013. Repeated application of the remedies in the tsb have failed to remedy the problem. Substitution of all four wheels and tires from another touareg that does not exhibit this problem fails to remedy the problem, suggesting that the problem is not the whee

06/13/2019 73,600 mi ODI #11219734.0

Tl* the contact owns a 2013 Volkswagen touareg. The contact stated that the horn failed to work. The contact restarted the vehicle and the steering wheel malfunctioned. Baxter Volkswagen la vista (7108 s 124th cir, la vista, ne 68128, (402) 983-9801) stated that the air bag control module and assembly were corroded, which affected the steering wheel functions, air bags, and horn. The manufacturer stated that there were no recalls and offered no assistance with the repairs. The failure mileage was 73,600.

06/05/2019 ODI #11218128.0

Steering fluid leaked out , internal fault with rack seal, replaced rack and pinion assembly in may 2019 this is second replacement of rack and pinion on this vehicle prior replacement in november 2015 I feel its very unusual to change rack and pinion assembly on same vehicle twice in 4 years time I have been told it happens often in vw touareg but has not been reported to NHTSA

05/29/2012 2,166 mi ODI #10459878.0

We took possession of the veh. On 3/14/12 with 495 miles on it. In the following week we noticed that the steering wheel and column was intermittently shuddering/ vibrating and making a noise. Veh. Was initially taken in @ dealership on 3/27/12. Also had issue with ad blue indicator coming on. Veh was taken back again on 4/6/12 for the same issues and also now pulling to the right and steering locking up and binding while turning. Steering rack was replaced on second attempt to fix. Veh. Brought back on 4/17/12 for same issues except ad blue appears to be fixed. To date veh. Still has recurrent/ intermittent issues: shuddering steering wheel at both high and low speeds, vibration/ shaking in steering column, whining noise while turning, tightening of steering wheel while turning sometimes

engine 3 complaints shown

3 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/29/2023 ODI #11562529.0

So there’s a campaign to add a bracket to one of the catalytic converters. That’s great except I never knew about it and the thing they added the bracket to prevent happened to me. The exhaust pipe from the catalytic separated from the flange connecting to the manifold. It’s a 2000 dollar part from the dealer. Luckily I found a mechanic who is welding the flange and fixing what I got. Just another example of a car company knowing there’s an issue but not really attempting to fix it, only in a policy no one reads.

10/31/2016 54,000 mi ODI #10920342.0

I have just over 50,000 miles on my touareg tdi and the check engine light came on. Dealership tells me the adblue heater needs to be replaced and it is not covered under the 80k emissions warranty and will cost me $1,200 to repair. How can this not be covered when adblue's sole purpose is to remove no2 for emissions? Now I am faced with an excessive repair for a vehicle that doesn't even meet emissions anyway! Owners of tdi 3.0 liters, such as myself, still have no idea what the fate of our vehicles will be since the vw diesel scandal broke over a year ago. No idea if there will be a fix or a buyback. I am stuck with a car that is not only leaking harmful no2 into the air, but has significantly diminished in value. And now I need to invest another $1,200?!??! I called vw and they are not

08/18/2024 ODI #11609208.0

The weld broke at the rear pre cat connection

fuel system 1 complaint shown

12/25/2013 10,000 mi ODI #10557216.0

2013 touareg tdi glow plug warning light came on then the engine warning light. The vehicle lost throttle response -- did not stop running but also felt like running on only a few cylinders -- could not drive over 40 MPH on freeway. Also lost ability to downshift auto transmission. Drove the vehicle to my regular vw dealer, who says that the entire fuel system must be replaced -- as directed by vw usa -- from back to front. The dealer claims there were "pieces of rust in the fuel system?" dealer acknowledges that should not happen. The vehicle is less than seven months old. Now into second week waiting for repair. Reading online, there is evidently a fuel system issue for the 2011-13 tdi touareg relating to the injectors (ceramic particles) and fuel pumps ability to handle usa diesel.

seatbelts 1 complaint shown

10/26/2019 60,000 mi ODI #11271256.0

The driver's seatbelt appears to be buckled, but releases under load. When inserting the end into the buckle it clicks and looks and feels buckled, but when loaded releases without warning. This occurred with different drivers and released unexpectedly multiple times while the car was being driven. Replacing the buckle end resolved the defect.

cruise control 1 complaint shown

08/26/2016 38,350 mi ODI #10898760.0

While traveling at night on a 4 lane highway at 70 MPH in heavy traffic the vehicle went into limp mode without warning or any symptoms of a power problem. We had to move across four lanes of car and truck traffic while rapidly decelerating. Luck and skill prevailed to avoid a serious and potentially fatal accident. No warning indicators were displayed. Safely in the breakdown lane the vehicle continued an approximately 1300 RPM idle and would move at about 15- 20mph. I stopped the vehicle and the acclerator pedal continued to be unresponsive. I placed the vehicle in neutral with no change in the ability to increase RPM with the accelerator. I shifted back to drive and normal acceleration function returned. We drove another 35-40 minutes without further problems. The next m

Showing 300 of 30 total complaints. The full federal record is available at nhtsa.gov/vehicle/2013/Volkswagen/Touareg#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-15. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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