This service bulletin provides information on proper use of floor mats.
full bulletin at NHTSA ↗2014 Chevrolet Cruze cruise control problems
severe 19 complaints filed with NHTSA · avg repair $600 · see cruise control across all vehicles →
Failure mileage
Complaints
19
Recalls
0
Avg fix
$600
3crashes
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
This preliminary information (PI) bulletin provides information on Accessory cruise control being inoperative on vehicles without steering wheel controls. This PI revision removes the Warranty Information.
full bulletin at NHTSA ↗This Preliminary information communicates direction and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
full bulletin at NHTSA ↗This preliminary informational bulletin provides repair information to correct a customer concern of DEF Fluid Quality Poor message on and/or cruise control interrupt at low speeds, DTCs P0128, P0133, P2002, P20EE, P22FA, P2463 set.
full bulletin at NHTSA ↗This preliminary informational bulletin provides repair information to correct a customer concern of DEF fluid quality poor message on and/or cruise control interrupt at low speeds. Technicians also may find DTC(s) P0128, P0133, P20EE, P22FA, P2463 set or in history.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners report unintended acceleration is the most serious and recurring failure mode. Multiple drivers describe low-speed maneuvering (parking, car wash exits, pulling into Drive) triggering sudden, uncontrolled acceleration with unresponsive brakes. Three vehicles crashed: one struck a tree stump and detached its hood, one hit a building (airbag deployed), and one nearly struck a hillside. In each case, the brake pedal was engaged but did not stop the vehicle. One mechanic invoice cited throttle body, gasket, turbocharger, and accelerator pedal replacement; others couldn't identify the cause at all.
Beyond runaway acceleration, owners report acceleration hesitation followed by surge, speed governors limiting vehicles to 30–40 mph, and cracked accelerator pedals. A recurring "Service Tracking Control" dashboard message obscures the speedometer on at least one vehicle. Traction and stability control warnings illuminate without clear trigger, sometimes accompanied by stalling.
Dealers consistently fail to replicate these faults. Manufacturer responses range from silence to sending owners back to the dealer. No recalls are mentioned. One owner's turbocharger was replaced for fuel cutoff at speed, but the failure recurred. Transmission overheating and gear-shifting failures appear in separate complaints despite this cluster's cruise-control focus, suggesting overlapping powertrain electronics issues.
Same Chevrolet Cruze cruise control reports on nearby years: 2011 · 2012 · 2013
Failure modes owners describe
Unintended acceleration with brake failure
Vehicle accelerates on its own, often while shifting into Drive or parking. Brake pedal becomes unresponsive or ineffective during the event. Multiple owners report loss of steering control at low speeds (2–5 mph).
When: 10,000–36,597 miles; occurs during low-speed maneuvering (parking, car wash exits, red lights)
Symptoms owners cite: Sudden high-speed acceleration independent of pedal input; Brake pedal pressed but vehicle does not slow or stop; Loss of steering control; Vehicle lunges forward when in Drive
Repairs/costs cited: One owner: throttle body and gasket removal/replacement, turbocharger service, accelerator pedal replacement. Other dealers unable to replicate or repair; vehicles returned unrepaired.
Recalls/TSBs owners mention: Most failures could not be replicated by dealers. Manufacturer not always notified. No recalls or TSBs mentioned in narratives.
Acceleration hesitation or surge
Vehicle hesitates when accelerator pedal is depressed, then suddenly surges forward. Occurs intermittently and dealers cannot replicate it.
When: 8,000 miles or unknown mileage
Symptoms owners cite: Hesitation on acceleration followed by sudden surge; Vehicle accelerates while brakes are being applied
Repairs/costs cited: No repairs performed; dealers unable to replicate failure.
Recalls/TSBs owners mention: Manufacturer notified but no solution offered.
Acceleration unresponsive or limited
Vehicle fails to accelerate or reaches maximum speed ceiling (30–40 mph). Check Engine light may illuminate. Issues persist or recur after repair attempts.
When: 600–122,000 miles
Symptoms owners cite: Vehicle fails to accelerate above 37–40 mph; Vehicle decelerates independently from 70 mph to 30 mph; Check Engine warning light illuminated
Repairs/costs cited: One owner: turbocharger replaced by independent mechanic; failure recurred. No further dealer diagnosis.
Recalls/TSBs owners mention: Manufacturer notified and referred contact to local dealer.
Accelerator pedal fracture
Accelerator pedal breaks mechanically during normal driving.
When: 7,000 miles
Symptoms owners cite: Accelerator pedal fractured
Repairs/costs cited: Accelerator pedal replaced at dealer.
Recalls/TSBs owners mention: Manufacturer notified.
Traction Control and stability system faults
Warning lights for traction control, stability control, and check engine illuminate. Vehicle stalls at red light. Warnings recur intermittently.
When: 35,600–50,000 miles
Symptoms owners cite: Traction Control warning indicator illuminated; Stability Control indicator illuminated; Wrench icon illuminated on instrument panel; Vehicle stalls
Repairs/costs cited: No repairs performed; dealers unable to replicate failures.
Recalls/TSBs owners mention: No recalls applicable per dealer. Manufacturer not always notified.
Speedometer accuracy fault
Speedometer displays incorrect speed, continuing for months. Manufacturer denies repair citing a 2 mph allowance on the gauge.
When: 9,995 miles; persists over three-month period
Symptoms owners cite: Speedometer displays incorrect speed
Recalls/TSBs owners mention: Manufacturer refused repair citing 2 mile tolerance on speedometer gauge.
Speed display obstruction by dashboard messages
Recurring 'Service Tracking Control' message displays over digital speed readout, blocking driver's view of actual speed. Message persists despite multiple dealer visits and repairs.
When: 77,000 miles; messages began December 11
Symptoms owners cite: Dashboard message 'Service Tracking Control' pops up repeatedly; Message displays over speed indicator, obscuring speed readout; Dealer unable to permanently resolve issue
Repairs/costs cited: Dealer performed multiple repairs totaling $900+ plus additional $78 for parts; problem recurred.
Recalls/TSBs owners mention: Dealer unable to identify root cause despite multiple service visits.
Turbocharger failure
Turbo failure causes severe power loss and sluggish acceleration on four-cylinder engine.
When: Mileage not specified
Symptoms owners cite: Vehicle moves very slowly; Loss of engine power
Transmission overheating and shifting issues
Transmission overheats on highway driving. Vehicle will not shift into correct gear during operation. Multiple repairs performed without resolution.
When: Mileage not specified
Symptoms owners cite: Transmission overheating light illuminates on highway; Hot engine idle light illuminates; Car will not change into correct gear while driving
Repairs/costs cited: Transmission replaced and multiple other repairs performed; issue persists.
Synthesized from 19 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had cruise control trouble with your 2014 Chevrolet Cruze?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2014 Chevrolet Cruze?
It's a meaningful issue. 19 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $600.
At what mileage does the cruise control typically fail?
Across the 13 complaints that reported odometer mileage, most cruise control failures cluster between 9,995 and 49,000 miles, with the median around 17,000. A quarter of owners report trouble before 9,995; a quarter make it past 49,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/Chevrolet/Cruze.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.