I was provided a notice of an airbag recall over two years ago on a three year old vehicle. The dealers says they have been waiting for parts. I have called Mercedes national and they said there is nothing I can do. It appears nothing is happening and no one has a solution yet I drive a vehicle everyday all day that could explode on me and send metal fragments into my face and neck. This is…
2014 Mercedes-Benz Sprinter airbags problems
moderate 15 complaints filed with NHTSA · avg repair $1,100 · see airbags across all vehicles →
Complaints
15
Recalls
0
Avg fix
$1,100
When does it fail?
Of the 15 airbags complaints filed for the 2014 Mercedes-Benz Sprinter, here's the actual mileage breakdown — failures cluster heaviest at 0-25,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Airbags accounts for 39% of every owner complaint on file for this vehicle — the dominant problem area across 3 categories tracked.
Among the 7 model years of Mercedes-Benz Sprinter in our records for airbags problems, this one ranks #2 by owner-complaint volume.
The failure pattern owners describe
All 15 complaints revolve around the same problem: NHTSA Campaign 16V077000 recall for defective Takata airbags, issued in 2016, remains unresolved due to unavailable replacement parts. Owners across the country—in Arizona, Minnesota, Louisiana, California, Florida, New York, New Hampshire, and Texas—report calling dealerships only to be told parts are not in stock. Several owners scheduled appointments that were cancelled minutes before arrival because parts never showed up. One dealer initially told an owner parts were available, then said they weren't after keeping the owner waiting hours.
The manufacturer has repeatedly stated it cannot confirm when parts will become available. In one case, NHTSA was reported to have taken over part distribution, suggesting supply-chain breakdown. Another owner received conflicting letters from Mercedes-Benz about parts status. Owners report waits exceeding one to two years since recall notification, with no end date in sight. One owner expressed severe frustration at driving a vehicle daily with known defective airbags capable of deploying metal fragments. No actual airbag failures or injuries are documented in these complaints—the issue is purely the inability to remedy a known defect.
Same Mercedes-Benz Sprinter airbags reports on nearby years: 2013 · 2016
Failure modes owners describe
Takata airbag recall parts unavailability — chronic delay in NHTSA Campaign 16V077000 remedy
Owners notified of safety recall for defective Takata airbags but replacement parts remain unavailable or severely delayed across dealerships nationwide. Manufacturer unable to provide timeframe for parts availability. Multiple dealer locations report disconnect between notification and ability to complete the recall remedy. No actual airbag failures reported, but owners remain with known defective airbags installed.
When: Recall issued 2016; complaints span 2016–2018 with waits exceeding one year; some owners report two years without remedy
Symptoms owners cite: Unable to schedule recall appointment due to parts unavailability; Appointments cancelled last-minute when parts not available; Dealership and manufacturer both state no ETA on parts; Confusion from multiple letters/communications about parts status
Codes mentioned: 16V077000
Repairs/costs cited: Airbag replacement required under recall; dealers nationwide unable to obtain parts; some dealers initially claim parts are available then contradict this upon appointment
Recalls/TSBs owners mention: NHTSA Campaign 16V077000 (Air Bags). Manufacturer aware of issue but unable to confirm parts availability timeline. NHTSA reportedly took over part distribution in at least one case. Manufacturer issued letters claiming parts availability, contradicted by dealer inventory reality.
Synthesized from 15 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 7 most recent
Tl* takata recall. The contact owns a 2014 Mercedes benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-benz of arrowhead (9260 w bell rd, peoria, az 85382 (623)…
Takata recall - hen will I get my defective air bag replaced? My service proider has been unable to schedule a replacement because they do not have parts.
Tl* takata recall. The contact owns a 2014 Mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool…
Takata recall - notified of recall february 11, 2016. As of nov. 2017 (more than one year later) remedy is still not available from the manufacturer. Over a full year waiting for remedy and counting, with not even an eta in sight. Unacceptable!
I have been waiting for the takata airbags to be replaced for over a year. I am working with fairfield Mercedes (fairfield california) and still no parts. Is this true or am I being delayed by the dealer?
Tl* takata recall. The contact owns a 2014 Mercedes-benz sprinter (mx2ca170). The contact received notification of NHTSA campaign number: 16v077000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of rochester (4296 w henrietta rd, rochester, ny) was contacted and…
Had airbags trouble with your 2014 Mercedes-Benz Sprinter?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 Mercedes-Benz Sprinter?
It's a documented issue but not catastrophic. 15 complaints have been filed. Repairs average $1,100 and most owners catch it before it causes a breakdown.
At what mileage does the airbags typically fail?
Based on the 15 complaints filed, airbags issues most often appear around 22,333 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/Mercedes-Benz/Sprinter.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.