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ProblemsByVin Index / 2014-TOYOTA-PRIUS / COMPLAINTS
Full complaint record · NHTSA

2014 Toyota Prius owner complaints

230 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

brakes 5 complaints shown

79 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/23/2023 ODI #11561632.0

the brakes have not failed yet, but there is a known issue with the brake booster on my model year. I would like to have the government force Toyota to guarantee the brakes for a longer period of time. currently Toyota has extended the warranty out 10 years / 150k miles from date of first use. Since these cars last so long, this should be 20 years / 300k miles from date of first use.

12/20/2023 ODI #11561032.0

The ABS and traction control system in my 2014 Toyota Prius 4 are not functioning. They ABS light an the traction control lights are both on. I work in the automotive industry and I used a code reader to pull the codes and got a C1391 which is a brake booster and brake booster pump. That means either the brake booster has failed or the master cylinder is leaking. I contacted Gosche Toyota in Hemet and after waiting for a service writer to contact me (which they never did) I called 5 times till I finally got someone on the phone. They were very familiar with the problem. The problem is so common that SOME vehicles have been recalled. But for others like mine only a "Customer Support Program" was made. That program covers repair "if the parts are available" only for 10 years or 150,0

12/16/2016 21,000 mi Crash ODI #10935859.0

While I was doing a slow turn in a driveway, my brake failed and the car continued to accelerate in a forward motion. When I shifted into reverse, the car revved and roared accelerating at full tilt. It raced across a road into another driveway only stopping when wedged between a garage door and a tree. Toyota took the totaled car and had it inspected by engineering associates and insurance auto auctions. Their response is that "there was no serious defects identified." obviously, the momentary mechanical or electronic failure of my car could never be detected, so according to Toyota, there was nothing to cause the failure. I feel totally victimized and believe Toyota should take responsibility and compensate me for the loss of my car.

12/14/2024 ODI #11630728.0

Apparently there is a known defect on the brake actuator/master cylinder/booster on the 2014 Prius that would have been addressed if the car had been driven for less than 10 years or 150,000 miles. We purchased our car in April 2014 and the part just failed yesterday at only 126,000 miles. We understand that there is a pending class action suit (or perhaps one that was settled) but do not know how to become a member of it. It seems as if they knew that the part was defective, but did not offer to do a voluntary recall and remediate this before a failure, they should have, but instead, now we have a $3400 repair bill. Requesting assistance in evaluating whether there was negligence and or liability for them not addressing this issue in a timely manner.

12/06/2017 106,000 mi Crash ODI #11052847.0

In nov 22 2017 I parked my car at 1719 brader pl. South in seattle, washington in a city street. Approximately at 1500 pm, I puled the car from the street parking I-order to pick a passenger about 4 feet and the car accelerated by itself toward right into the building complex on right and flipped on the side of the driver side. The car was on drive but I was trying to stop to pick up a passenger, but failed to stop and accelerated and turned and found myself flipped on the side as you can see on picture.

airbags 3 complaints shown

16 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/30/2022 ODI #11499586.0

Passenger airbag indicator on/off light was on despite having passenger over the airbag activation weight requirement being present with seatbelt buckled. Brought car to Toyota dealership and after running diagnostics for two hours they found that the airbag itself is faulty.

12/25/2014 ODI #10668230.0

I purchased the vehicle brand new from a dealership. Within a few weeks, I noticed that when my husband sat in the front passenger seat (300lbs) the notification light said "passenger air bag on". When my stepson sat in the front passenger seat the light said "passenger air bag off". I took a picture to show the notification light and the size of my 15 yr old stepson 5' 10" & 175lb-fully adult size. I called the dealership and they told me they had "never heard of the problem" and said it was just that the passenger airbag needed to be recalibrated. After doing some searching, I realized that the 2012-2013 models have already been recalled for that exact same reason. I am very concerned that the problem has not been fixed with Toyota, and that new cars are being sold with the same prob

12/20/2019 82,000 mi Crash ODI #11290363.0

My airbags deployed prior to impact at a speed of less than 25 MPH. I applied the brakes very forcefully and the airbags deployed prior to impact. I had little front end damage and every single airbag deployed.

other 3 complaints shown

12/26/2020 190,400 mi ODI #11384959.0

My 2014 prius had a loss of power and check engine light came on and msg check hybrid system appeared while started in the morning and drove out of my garage. That day I went to san francisco Toyota and they did a diagnosis and told me that my hybrid system battery was bad and need replacement and quoted $3600. I asked that if they can do the recall because I was 90% sure that the problem was due to the recall, but they told me that they cant unless the error code clears out by replacing the hv battery. I drove my car back home and the next day I went to a hv battery specialist and found out that my hv battery is in good condition and doesnt need replacement. Now I am 100% certain that the problem is due to the recall but Toyota is not fixing the issue they are saying its the hv batte

12/14/2018 ODI #11161434.0

Dear NHTSA - my name is [xxx]; I reside in ca. 1. I have a 2000 Toyota camry & a 2014 Toyota prius. 2. The 2000 Toyota camry has the day time running lights as a standard feature. 3. The 2014 Toyota prius does not have the day time running lights as a standard feature. 4. In states like ca & I bet in other states - day time running lights & head lights getting turned on with limited sun light should be made mandatory. 5. This is more of a safety feature than an option. 6. It will help prevent accidents, it will help compliance with the law where applicable when it is raining & head lights are mandatory 7. It will also save anyone from getting traffic violation tickets 8. Can you all pls look into this & help review to make this as a mandatory feature? Thanks in advance [xxx

12/01/2014 ODI #10661378.0

Toyota's entune navigation system randomly freezes and resets. When this happens at high speeds on a highway where a person is depending on the system to get somewhere, it causes a massive distraction and a risk to life and limb. Toyota is offering no resolution to this issue and it's dealerships are refusing to even register user complaints - "unless they can replicate the issue" which is rather difficult since the problem is random and the dealerships will not take user reports of the issue as credible. *js

visibility 2 complaints shown

11 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/27/2017 ODI #11056896.0

Tl* the contact owns a 2014 Toyota prius. Without warning, the front passenger side glass window fractured. The vehicle was not diagnosed by a dealer or an independent mechanic. The contact replaced the part due to the failure. The manufacturer was notified and stated that this was not a known issue. The vehicle was repaired. The failure mileage was not available.

12/16/2024 ODI #11631087.0

I started noticing the ghosting or tripling of light issue in my windshield. I mostly noticed this during night times, I initially thought I was just tired and my eyes were tired, but I’ve been able to photograph it and verify my experience with other people. This effect is horrible for my eyesight and makes all lights at night so blurry I cannot drive safely.

engine 2 complaints shown

13 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/26/2019 125,000 mi ODI #11291370.0

Car is burning oil internally. Oil is burning up in 4 week s tume

12/20/2025 ODI #11706254.0

misfire code along with rough starts/light load. T-SB-0116-15

electrical 1 complaint shown

34 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/26/2025 ODI #11707101.0

The brake system malfunctioned suddenly. While driving and while stopped, the brake pedal became very hard and braking behavior became unpredictable. The vehicle sometimes brakes aggressively and other times requires excessive pedal force to stop. The ABS and BRAKE warning lights illuminated. The vehicle no longer provides normal braking assistance. This issue is related to a failure of the brake actuator / brake booster, which is a known issue affecting Toyota Prius models from 2010 to 2015. This defect creates a serious safety risk, as braking performance is inconsistent and may increase stopping distance or cause loss of control during emergency braking situations. The vehicle has not been repaired yet because the cost is very high and the manufacturer has declined assistance despit

powertrain 1 complaint shown

7 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/24/2014 6,800 mi ODI #10668198.0

I pulled out on the road & the it died. It a little bit it stared up. The same thing happened last summer. *tr

tires 1 complaint shown

12/15/2014 2,990 mi ODI #10664218.0

We purchased a new Toyota prius that came with yokohama all season radials. Because the tire light came on, I checked the air pressure in the tires and set them to the PSI as recommended at about 1000 miles. There was a minor imbalance of 3-4 PSI in some tires, but no serious under inflation. We noticed some minor road noise and vibration. We had a mechanic install mud flaps and inspect the tires, wheels, and brakes at about 1500 miles to see if there was a visible reason for vibration. There was nothing obvious. We were concerned about the road noise and about 2000 miles we took the car back to the Toyota dealer who inspected the tires, checked the air pressure, and declared that they didn't see anything wrong. At about 3000 miles driving at a slow speed (35 MPH or less) in a sch

steering 1 complaint shown

11 total in this category · moderate · avg repair $700 · see steering cluster analysis →
12/14/2017 21,000 mi ODI #11054636.0

As I tried to make a right turn at a very busy intersection, I heard a strange noise and totally lost control of the steering wheeling. I turned the steering wheel 360 degrees all the way, around and around, but the car kept going straight... After a minute or so, the coordination between the steering wheel and the wheels re-established and I could manage to drive to a nearby parking lot. The situation happened again in the parking lot before it came back to normal. We took the car to a local Toyota dealership and left it there for 2 days. However, technicians said they could not duplication the issue meaning they could not find any problem with it. They told us that it is probably the electricity part! We are very unsatisfied with the answer and very concerned about the unsafe condition I

lighting 1 complaint shown

6 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
12/11/2017 61,000 mi ODI #11053939.0

The headlights on prius are not bright enough to see the road ahead of the car. The are on but somewhat dim. Other drivers can see the lights, but the lights are not bright enough to illuminate the road in front of the car. This occurred after I took the car in to the dealer to complain about a series of electrical related problems that all started happening at the same time. The dealer replaced the headlights after they determined the headlights had burned out. Immediately, I noticed that during times when I was driving at night, the night visibility was not what it had been prior to problem first occurring. I have taken the car back to the dealer bu they say there is nothing wrong with the headlights.

Showing 300 of 230 total complaints. The full federal record is available at nhtsa.gov/vehicle/2014/Toyota/Prius#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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