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ProblemsByVin Index / 2014-VOLKSWAGEN-JETTA-SPORTWAGEN / COMPLAINTS
Full complaint record · NHTSA

2014 Volkswagen Jetta SportWagen owner complaints

34 complaints filed with NHTSA on this vehicle , including 3 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

suspension 5 complaints shown

10 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
11/15/2021 ODI #11440505.0

I got this car as a certified preowned 2 years ago and it had a broken drivers side spring that the dealer replaced under warranty, yesterday I finally found the rattling problem with the drivers side, It was a broken spring and the sharp end up the spring is jammed against the anti sway bar and the spring is half off the perch. I've already contacted VW by online chat and explained to them, no avail they will not warranty it even though the dealership told me its a known issue because they weren't properly heat treated. This sounds like pure negligence on VW's behalf as if they already didn't learn after a multi billion dollar emissions scandal. The spring is broke and I got no where, when I showed the guy the info in the online chat about the 90 complaints of broken springs filed he end

08/22/2020 105,000 mi ODI #11350750.0

Left front coil spring broke 2 pieces off. Happened wile driving unit on two separate occasions. Combination of city and highway driving. Unit startef having a clunking noise around 100,000 miles and then a part of the coil spring fell out onto the road in front of the house.

07/16/2021 ODI #11425160.0

7/3/21 Just parked at corner store about 1/2 mile from home when I heard a very loud bang, like a tire exploding on the rear passenger side of vehicle. I got out of the car to inspect the tire and saw that it had not exploded. I then looked under the car next to the wheel and noticed that the coil spring had broken. I removed the broken piece of spring, but the car was sagging on the rear passenger side corner. Through an internet search I noticed several other 2014 VW Jetta Sportswagens having the same problem and that there has been recalls of other VW vehicles of later dates due to coil springs breaking from faulty manufacturing.

07/08/2022 81,000 mi ODI #11472967.0

The contact owns a 2014 Volkswagen Jetta Sportwagen. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal noises. Upon inspection, the contact noticed the coil spring bushing had detached and was on the ground. The vehicle was taken to the dealer where it was diagnosed with three fractured coil springs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

07/07/2020 100,050 mi ODI #11337833.0

Front and rear coil springs fractured. Vehicle was stationary in driveway, when driving onto road, noticed loud grinding and immediately stopped. Vehicle towed to vw colonial westborough, ma. Other vw models from 2015 have had coil failures and recall.

other 3 complaints shown

12/26/2019 90,000 mi ODI #11291352.0

Car parked at church. Could not insert key into ignition switch. No previous indication of problem. Review of problem on internet and discussion with dealership service agent revealed that this has been a long term problem over many years where a little plastic piece inside the switch gets out of place and blocks key entry. I consider this as a safety issue in an emergency. The cost to replace the switch quoted at about $450 but apparently the same type of switch which has only a 12,000 mile warrantee. Contact with a vw advocate yielded no help with replacement. Given the longevity of this issue, it seems appropriate that the switch be modified to prevent this potential safety issue.

11/24/2019 9,200 mi ODI #11282105.0

When we move the shifter to d and you are driving the d flashes, sometimes it stops when the brakes are applied and sometimes it flashes

09/17/2018 92,000 mi ODI #11129989.0

Car is stuttering and has stalled 3 times in the last month, two of which I was driving, the other, while stopped at a light. Brought it to get a diagnostic after the first time it stalled, which was on the highway, the alternator was showing low voltage. Brought it to the shop, showed nothing, alternator was fine. It stalled again while driving in town the second time. The epc flashed 3 times and the check engine light came on a few days ago. Did a diagnostic, the cam shaft sensory code came up. Brought it to the shop, a completely different code came up as well as the cam shaft code. They rest it, hooked it up again and no codes showed up and the check engine light went off. That was two days ago, it stalled again this morning while sitting at a light, no warning lights came on.

powertrain 2 complaints shown

3 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/27/2022 ODI #11498980.0

November 2022 while Driving on Highway at 70mph Transmission shutters and vehicle begins to decrease speed. Pulled over to the side of the road and the Check engine lights came on. Vehicle shut off and re-started and vehicle drove, but would not shift out of 3rd gear. Drove 20 miles home at 40MPH with Hazard lights on, checked engine code and error was P0722 Output speed sensor. I brought to VW dealership and was told the DSG transmission failed at 67,000. Despite having VW Drive Easy protection, TRansmission cost ~4000 to replace with a used transmission. VW Drive easy states because Maintenance schedule was not done at 40,000 miles, warranty was void. This 2014 TDI was a Dieselgate car that sat for ~2years prior to VW selling, and at purchase I was told all fluids were changed, wh

10/24/2022 ODI #11490590.0

We were stopped at a light and the car would not go when it turned green. The engine would rev with pedal application as though the car was in neutral but no gear change (D, R, return to P and try D again) would induce the car to move. There was no check engine but a tiny flashing wrench in the corner of the display. In desperation we turned the ignition completely off, removed the key and restarted the car, and the error and flashing wrench disappeared and the car started and behaved normally. Unfortunately, the complete disconnect/stuck in neutral behavior happened again 5 minutes later on a high-speed 4 lane highway. We were cruising at full speed and the wheels abruptly lost power even though the engine was still going. There was no limp mode or power of any kind, we managed to coast

fuel system 2 complaints shown

12/14/2016 46,000 mi ODI #10935348.0

I filled the fuel tank, which was not quite empty, with diesel on 11/21. On 11/25, after driving a couple hundred miles and multiple trips, it would not start for many tries once it was shut off, even with engine hot. Far from home, I was afraid to shut it off. The temperature was near freezing, tank a little more than half. I got it started three more times after this and drove another 150 mi. Without issues, and it has not stalled. The car has never been misfueled. On 11/28, started it with 3 10-15 second tries and took it to the dealer. Dealer could never get it started, claimed to see metal particles in filter and took fuel sample for testing. Service mgr made comments about not needing to bleed fuel system, like when they took a sample fuel. Dealer could have caused (more) damage

08/04/2022 125,733 mi ODI #11477523.0

The contact owns a 2014 Volkswagen Jetta Sportwagen. The contact stated while driving 55 MPH, the vehicle stalled with the glow plug warning light illuminated on the instrument panel. The contact was able to coast the vehicle off to the side of the roadway after nearly being crashed into by a semi-truck. Due to the failure, the contact had the vehicle towed to his residence; and upon inspection, he discovered that the high-pressure fuel pump had failed and released metal shavings into the fuel filter. The dealer was notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 125,733.

electrical 2 complaints shown

4 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
10/15/2021 ODI #11436880.0

Horn stopped working. Then started again and stopped again over period of few days. Currently working.

08/04/2016 15,567 mi ODI #10893306.0

When I started the car the HVAC blower motor would not work. The dealer found that the motor had shorted out and instead of blowing the fuse and deactivating the blower motor and motor circuit, the blower fuse melted, the fuse box melted, and the connector was also melted. This car is primarily used for short trips and was taken to the dealer shortly after the motor stopped working, if I had been on a long trip or ignored the problem I believe this short circuit would have resulted in a fire under my dashboard. Why didn't the fuse blow and what's the point of having a fuse in the circuit if a shorted motor causes the fuse box and fuse to melt, and not blow the fuse and isolate the shorted circuit? This design is a disaster waiting to happen. I did not notice any smoke or smell of melting p

cruise control 2 complaints shown

08/12/2020 102,000 mi ODI #11348741.0

Turbo failed without warning on the highway and I was unable to maintain the speed limit. This occurred in a vehicle that had the tdi emissions modification. The problem occurred a second time after a warranty repair at vic bailey Volkswagen and appears to be an ongoing problem that is related to the emissions modification. The first failure occurred approximately 20,000 miles after the emissions modification, and only 1300 miles after the previous failure and replacement of the turbo.

07/22/2018 67,000 mi ODI #11112887.0

Epc warning light appears and slows car down from 65 to 15 miles per hour on freeway within 15 seconds, extremely dangerous situation and even had someone shatter my window with a screwdriver for almost causing accident

airbags 1 complaint shown

11/16/2020 66,000 mi Crash ODI #11374834.0

The car was in a severe front end collision that totaled the car. The wreck resulted in multiple injuries for both occupants. Both were transported by ambulance. The car was moving on a country road when a combine with no lights came out in front of them. The vehicle struck the combine. Zero airbags were deployed in this crash.

steering 1 complaint shown

09/22/2023 Crash ODI #11545965.0

While driving on a major highway at approximately 65 mph, my car completely shut off. The steering wheel froze, all the lights on the dashboard started blinking and the car's engine completely shut down. The wheel locked as I was able to steer to the median. I got out of the car and another car behind me immediately crashed into my stopped car, totaling it.

engine 1 complaint shown

08/22/2024 ODI #11610280.0

While driving my car, which is a manual, will stall out of nowhere. Not while changing gears, but while driving on highway. It stalls which is extremely dangerous. I read the NHTSA investigated this problem in 2010. I believe my car is part of this investigation.

tires 1 complaint shown

06/25/2024 110,000 mi Crash ODI #11596427.0

The contact owned a 2014 Volkswagen Jetta TDI equipped with four Continental Tires: Tire Line: Extreme Contact DW6 Plus; Tire Size: 245/45/R19, and DOT Numbers: N/A. The contact stated that while driving at 75 MPH and traveling around a curve, the passenger side rear tire tread separated, he lost control of the vehicle, and he crashed into a guardrail. The contact sustained injuries to his back, but medical attention was not provided. The side curtain air bags were deployed. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was deemed totaled by the insurance company. The contact stated that the failure was similar to NHTSA Campaign Number: 21T001000 (Tires).

Showing 300 of 34 total complaints. The full federal record is available at nhtsa.gov/vehicle/2014/Volkswagen/Jetta SportWagen#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-21. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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