2015 Ford C-Max owner complaints

Backup camera does not work 50% of the time. Ford has a recall #25SA9 that is about a year old. Ford not provided any guidelines on when they will address the matter.

The contact owns a 2015 Ford C-Max. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera image was blank or black, and the image became permanently inverted. The dealer was contacted and informed the contact that there would be a cost for the diagnostic test. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by phone. The failure mileage was 71,833.

The contact owns a 2015 Ford C-Max. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rear-view camera displayed an upside-down image. The contact stated that while reversing, the vehicle crashed into an object, causing a dent to the driver’s side rear bumper. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford C-MAX. The contact stated that while seated inside the vehicle and attempting to start the vehicle, the rear-view camera displayed a blinking screen with the message “Camera not Available. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford C-Max. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owned a 2015 Ford C-Max. The contact stated that upon accelerating from a complete stop at a traffic light, the vehicle ahead suddenly slammed on the brakes and was rear-ended by the contact's vehicle. The contact's forehead struck the steering wheel before the front driver's side air bag partially deployed, with smoke coming out of the air bag. The fire department responded to the scene, inspected the vehicle, and advised the contact to drive the vehicle. Upon turning off and restarting the vehicle, the wrench warning light illuminated. The contact sustained a bruised and swollen forehead resulting in black eyes. The contact's daughter later transported the contact and her 10-month-old granddaughter, who was also occupying the rear seat of the vehicle during the crash, to the