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ProblemsByVin Index / 2015-JEEP-GRAND-CHEROKEE / COMPLAINTS
Full complaint record · NHTSA

2015 Jeep Grand Cherokee owner complaints

1,333 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

powertrain 6 complaints shown

343 total in this category · severe · avg repair $2,500 · see powertrain cluster analysis →
12/31/2019 60,000 mi ODI #11292366.0

At approximately 60,000 miles the vehicle had just been serviced and new tires were installed. We left the next morning for a vacation. About 100 miles down the limited access highway and traveling at 65 to 70 miles per hour the dash and information touch screen began flashing and a chime began repeating. The windshield wipers began operating at high speed. (it was clear, calm and about 65˚ f. Different messages began flashing: one said to stop and place the vehicle in park, another said to keep driving and not turn the engine off. When able to exit the highway the Jeep would only allow selection of drive or neutral. It would not allow reverse, which made it difficult to turn around. The vehicle did make it back 100 miles to the dealership but would not shift and lights fl

12/29/2025 85,000 mi ODI #11707625.0

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly shifted to neutral(N) and stalled in the middle of the road. The contact stated that he depressed the brake pedal, shifted the vehicle to park(P) and turned off the vehicle. The contact stated that the vehicle was restart the vehicle after 10-15 seconds. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The contact stated that the vehicle was previously repaired under an unknown transmission recall, which the contact related to the failure. The approximate failure mileage was 85,000.

12/29/2016 ODI #10936969.0

2015 Jeep grand cherokee. Consumer writes in regards to transmission electronic shift lever recall repair issues. *smd the dealer claimed the recall was performed. However, the recall letter the consumer received stated the recall was not complete. *jb

12/28/2023 145,000 mi ODI #11562397.0

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle was jerking and lost motive power. The check engine warning light was illuminated. The contact pulled off the road and contacted the dealer. The contact stated that the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.

12/28/2016 32,500 mi Crash ODI #10937884.0

Placed vehicle into park took foot off the brake before turning vehicle off. Vehicle then began to drive forward striking concrete barrier at fuel station. Minor damage to front bumper of vehicle.

12/28/2016 9,500 mi ODI #10937943.0

Purchased Jeep sept. 2015. Received notice of recall. Took in aug.2016. Never any problem until they updated it. Since then,it has went into park when trying to back up, when in n, refuses to go into park. After several attempts, finally does. Very concerned it will decide to jump into park when I'm on interstate going 65 MPH. Took it in again and they ckd it out and said nothing wrong. I'm not convinced, at all. Called dealer I leased it from. He said make sure you brake first before engaging. Well, I've been driving since I was 16, have never just put into any gear before braking. The whole situation is very annoying and concerning . Now what? *tr

other 5 complaints shown

12/29/2023 ODI #11562495.0

The Active Head Restraint deployed without any known prior accidents and has been known to deploy unexpectedly while driving causing whiplash and neck injuries. The passenger AHR was deployed when I purchased it used from dealer. Having moderate to severe neck deterioration myself I am extremely concerned of it causing life threatening injury or death as it has been reported by other owners to deploy while driving down the road and hitting them in the back of the head "like a baseball bat to the back of the head" as one owner described.

12/29/2020 82,000 mi ODI #11385509.0

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

12/27/2021 ODI #11445159.0

The active head restraint system of the headrest deployed randomly while traveling down the road causing distraction and near accident. The driver of the vehicle was struck in the head but no injuries apparent. This happened to the drivers side head rest while traveling down the interstate at 80 mph.

12/26/2023 ODI #11561941.0

Fuel filler cap fell off... set code P0440

12/24/2020 60,000 mi ODI #11384870.0

While driving, passenger headrest deployed. Plastic brackets inside headrest which keeps active headrest closed, has broken. Headrest no longer usable.

airbags 2 complaints shown

97 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
12/31/2024 ODI #11633332.0

The panel that holds in the knee airbags under the steering wheel came open for no reason and exposed the air bag. The vehicle was not involved in a crash and appears to be a manufacture workmanship issue.

12/26/2019 68,000 mi ODI #11291316.0

Passenger seat head rest airbag deployed while vehicle was stopped at a light

engine 2 complaints shown

127 total in this category · severe · avg repair $3,100 · see engine cluster analysis →
12/30/2019 70,000 mi ODI #11292062.0

My 2015 Jeep grand cherokee has 70,000 & the radiator is leaking. My dealer & local mechanic told me the radiator needed to be replaced. My dealer told me that they have had so many Jeep's in with the same radiator issues that they now keep the radiator in stock. It is going to cost $1100 to have the radiator replaced. If so many Jeep's are having the same issue why has a recall not been issued. I have never had a radiator fail in any of my vehicles before 100,000. Jeep should at least cover part of the cost.

12/29/2020 65,704 mi ODI #11385517.0

Tl* the contact owns a 2015 Jeep grand cherokee. The contact received notification of NHTSA campaign numbers: 20v475000 (engine and engine cooling) and 20v699000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Autonation Chrysler Dodge Jeep (200 automall dr, roseville, ca 95661) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recalls. The failure mileage was 65,704. VIN tool confirms parts not available.

electrical 1 complaint shown

98 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/31/2020 ODI #11385726.0

Last five to six weeks the lights on the passenger right side back and front goes completely out back and front then come back on two hours later I have a appointment at the dealership to see what's going on

cruise control 1 complaint shown

23 total in this category · severe · avg repair $600 · see cruise control cluster analysis →
12/31/2019 44,000 mi Crash ODI #11292317.0

I was easing our 2015 Jeep grand cherokee into a parking spot at a trail head parking lot with my foot on the brake pedal. I fully engaged the brake pedal to stop the vehicle, and the vehicle accelerated at full throttle over the top of a 2.5 ft by 2.5 ft cement block parking barrier. It dragged the cement block about 20-25 ft. I continued to press the brake and after about 40 ft, the vehicle came to a stop. I immediately turned the vehicle off. It was terrifying not to be in control of the vehicle. Fortunately, no one was injured. Damage to the vehicle is yet to be determined, but even if it is repaired, there is no way I would feel comfortable driving it again. This vehicle should be totaled and not resold to anyone else. I have been a loyal Jeep owner for over 20 years, but I am not sur

steering 1 complaint shown

40 total in this category · severe · avg repair $700 · see steering cluster analysis →
12/29/2025 ODI #11707593.0

While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the deale

seatbelts 1 complaint shown

53 total in this category · moderate · avg repair $500 · see seatbelts cluster analysis →
12/28/2024 ODI #11632854.0

Front passenger seat belt will not retract

suspension 1 complaint shown

14 total in this category · moderate · avg repair $900 · see suspension cluster analysis →
12/25/2023 ODI #11561757.0

After an oil change, my jeep starting ticking. I've read of several recalls. My jeep is having all 10 of the recall issues.

Showing 300 of 1,333 total complaints. The full federal record is available at nhtsa.gov/vehicle/2015/Jeep/Grand Cherokee#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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