2015 Mazda Mazda5 owner complaints

Tl* the contact owns a 2015 Mazda 5. The contact received notification of NHTSA campaign number: 17v393000 (parking brake); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ramsey Mazda of ramsey, new jersey (436 state route 17) was made aware of the recall and stated that the parts would become available in two weeks on more than one occasion; however, the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available.

My vehicle was recall for strut failure on the rear lift gate. The recall repair was completed mid 2017. Recently the struts failed. The carr was parked in my driveway when I opened the door and it wouldn't stay up. Mazda is unwilling to replace the defective parts (without charge) stating the part is out of warranty. I purchased this vehicle new and it currently has 18,500 miles in the odometer. This vehicle has been gently used and this part should not have failed so quickly. It is poor practice to replace one defective part with another defective part.

2015 madzda s. Consumer writes in regards to unintended acceleration. The consumer stated while backing out of a parking space the vehicle suddenly accelerated and struck another vehicle.

Sincerely, [xxx] date: 2017/10/17 address: [xxx] phone: [xxx]

Loss of power steering at random times.SRS light comes on and power steering locks up while driving. You have to pull over and turn the car off and restart it for it to work again. It's very scary not knowing when this will randomly happen as your driving down the road. It could cause an accident. I see where older models have been recalled for steering but not newer ones.

My 2015 mazda5 was involved in a single vehicle high speed rollover crash with 4 kids in it. They were on a dead end road that ran parallel to a divided highway. Upon the initial impact the front airbags deployed. The vehicle then rolled several times, landing drivers side down 150-200 feet from the initial impact. Neither side airbags deployed. The front passenger seat was visibly twisted. Also my sons seatbelt came undone on impact, resulting in several critical injuries that required him to be airlifted to a children's trauma center. The vehicle was totaled. The weather was clear, roads dry and it was daylight, a little after 5pm.*dt *tr

Weld failure can cause the board to tip and dump the user on the ground. This is a hazard because this piece of equipment is design for disabled users who can't stand. User found the cracked weld before it broke completely. The board was sagging from horizontal. I notified the manufacturer, then had the part repaired by a local fabricator. I have pictures showing the failure.