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ProblemsByVin Index / 2015-MERCEDES-BENZ-CLS-CLASS / COMPLAINTS
Full complaint record · NHTSA

2015 Mercedes-Benz CLS-Class owner complaints

9 complaints filed with NHTSA on this vehicle , including 1 reporting a crash, fire, injury, or fatality. Listed by category, newest first within each section.

steering 2 complaints shown

10/19/2015 10,000 mi ODI #10783487.0

Total electrical failure which is causing command system to power on/off while vehicle is being driven,not allowing me to use navigation,windows(rolling up&down or not working at all),side view mirrors(flipping out & in,while vehicle is being driven)air conditioning,radio turning itself off/on.electronic breaking system activating itself while vehicle is being driven,speedometer not working.keyless functions not working had to remove hard key manually to open car door & remove push button starter manually to insert key.the car is unsafe to drive especially with the braking system activating itself as well as the multi malfunctions.this is now the 4th time the vehicle has been taken to the dealership for this problem.I have 10,000 miles on the car, purchased it dec 24,2014.I called mb usa c

03/21/2022 ODI #11457710.0

The steering wheel power adjustment function stopped working. The steering wheel went to the topmost position and got stuck there. It still telescopes in and out, but the up and down function stopped working, and it's stuck at the highest position and won't move down. The car has 52K miles and was not in an accident. Due to the strange position of the steering wheel, it is more difficult to control the car. There were no warning lights about this.

electrical 2 complaints shown

09/28/2015 9,000 mi ODI #10778277.0

This is the 2nd time my 2015 cls400 Mercedes has been returned to the dealership for this reoccurring problem of the electronic command system totally shutting down while the vehicle is being driven on the street and frwy.navigation blinks on & off,side view mirrors fold in & out while vehicle is being driven,radio turns on & off,electronic braking system activated itself while I was driving on the frwy & around town,keyless entry would not work so I had to use the manual key to get into vehicle & remove push start button to insert the key to start vehicle,windows would not work nor air conditioning & it was a hot day.speedometer would not work & gas meter showed empty even though vehicle had a full tank. Vehicle was simply unsafe to drive.I purchased the vehicle on dec 24 2014 and the pro

05/27/2015 ODI #10721652.0

Despite NHTSA recall # 15v137 was issued on march 12th,2015 I was sold a cls400 on march 14th. Neither at time of sale nor thereafter I was notified about this recall. It seems that dealership was in violation of Mercedes benz usa's stop-sale order issued to dealers on march 13th.

wheels 1 complaint shown

12/01/2019 36,500 mi ODI #11283121.0

Cls 400 4 magic 2015. Rear tires wearing from inside of tire at 36,000 miles. Looking at tires from outside and top looks great as if tires are in good shape. Luckily while on high way tire began to deflate before coming apart at 60 MPH. 😥

powertrain 1 complaint shown

07/22/2022 ODI #11475315.0

while going on freeway at 70 mph car came up with code service required do not shift see dealer and lost power had to pull off lane onto shoulder luckily was able to, could not get car to shift or go anywhere could not contact their roadside assistance, this is the third time it has done it too me, this last time could have resulted in a crash and possible death

brakes 1 complaint shown

03/23/2020 40,000 mi ODI #11319021.0

A few times a month, the emergency brake light comes on and the car's engine and volume start to decrease. The temporary fix, is to release the emergency brake.

other 1 complaint shown

03/20/2020 43,500 mi ODI #11318825.0

The driver's seat with not move forward or backwards

engine 1 complaint shown

01/28/2023 Fire ODI #11504181.0

2015 mercedes benz CLS 400 - Engine caught fire while in a parking lot approximately 10 minutes after i parked it and went inside department store. The vehicle had no open recalls

Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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