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ProblemsByVin Index / 2015-TOYOTA-VENZA / COMPLAINTS
Full complaint record · NHTSA

2015 Toyota Venza owner complaints

27 complaints filed with NHTSA on this vehicle , including 6 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

other 9 complaints shown

11/18/2015 6,208 mi Crash ODI #10794716.0

Accident stopping at stop sign car accelerated thus crashing into another car the venza surged forward and accelerated slightly before finally stopping on opposite side of roadway completely out of control surging forward on its own

10/27/2022 Crash ODI #11491108.0

On 10/24/22, I was stopped in traffic at the lower end of a hill. This was in Arlington, TX on Lamar St. near Collins traveling east. Although I was using my brakes as we were at a red light, the car started accelerating forward. It would not stop with further brake usage or trying to put the car into park position. I hit the car in front of me gently. Not seeing any damage, and because the other driver did not feel the impact, I did not report the incident to the insurance company. I do not know if it was a brake problem or other problem. I recently purchased the car after my Toyota Camry was totaled at the end of July 2022. However, that car had a similar problem in another accident that was reported to my Allstate agent.

09/18/2022 ODI #11485035.0

Extremely uncomfortable drivers side and passenger headrests, causing my head and neck to be pushed forward. This causes me back and neck pain, pushing you in a position to have chronic neck/back pain and very bad posture. I’ve seen many complaints online, including many newer makes and models. It sounds like the new feature is supposed to reduce whiplash, in the chance of an accident, but if people take their headrests off or flip them backwards then it’s a bad design. I am 5 feet 5 inches tall, and I’ve heard of this affecting others of a similar height, please consider redesigning

08/10/2025 ODI #11679720.0

The navigation and radio system will cut off and restart that warning. This loses critical settings and distracts drivers from attention to the road. If you’re using navigation, it’s gone if you are listening to instructions from an external source connected to the system, it’s gone. This radio is definitely available for inspection. This is a frequent occurrence on most any trip at any time multiple times per trip. This is definitely a safety hazard, if traveling in heavy traffic and unfamiliar places.

07/27/2018 30,000 mi Crash ODI #11114173.0

Tl* the contact owns a 2015 Toyota venza. While the contact's vehicle was stopped, it was rear ended by another vehicle driving approximately 55 MPH. Due to the impact, the driver's seat moved forward and then backwards into the rear seats. The air bags did not deploy. The contact sustained minor back injuries that required medical attention. A police report was filed. The vehicle was towed to a local body shop, but was not diagnosed or repaired. The dealer was not made aware of the failure. The manufacturer was notified and sent a representative to inspect the vehicle. The field inspector stated that the driver's seat was still operating properly. The failure mileage was 30,000.

07/20/2018 50,000 mi ODI #11112789.0

Sunroof exploded into millions of pieces while in the closed position while the vehicle was traveling on the interstate highway in memphis, on july 19, 2018. There was a very loud bang that scared the driver causing her to almost lose control of the vehicle. There was no evidence of an object striking the sunroof or the vehicle around this time. Since the bottom sun shield was closed, no glass entered the vehicle

07/19/2015 ODI #10735043.0

Head rest very uncomfortable for driver 5'2". Develop neck and back pains from driving with standard head rest. Head rest too far forward.

06/30/2020 104,000 mi ODI #11331725.0

Driving down the highway and coming to a stop sign there was a sudden explosion...it sounded like a tire exploded but louder. I stopped at the stop sign and got out of my car and walked around the vehicle for a busted tire, but then I saw that my sunroof was continuing to crack...the sunroof had exploded. I walked to the vehicle that had stopped behind me and asked them if they had seen anything hit my car and they said no. My sunroof continued to shatter as I drove home. Frightening situation! Toyota needs to recall their sunroofs because I've seen several on this site as having experienced this same problem.

06/26/2019 ODI #11222649.0

The radio navigation system just turns off and resets for no apparent reason it does it st anytime anywhere any speed. It will just stop and restart and if your using navigation you loose your destination, so you have the instinct to try and re input your travel location which causes you to not watch the road. It happens almost every time I drive the car.

airbags 4 complaints shown

6 total in this category · severe · avg repair $1,100 · see airbags cluster analysis →
11/15/2023 ODI #11555356.0

Last December my airbag light came on. I took it to Minot Chrysler Center and Toyota Center and they told me the wires for the airbag under the drivers seat were frayed and needed to be replaced. They also had to replace the harness because they said that too was not working. I had it fixed. Three weeks ago the light went off I made an appointment right away and today they told me it was the same issue and had to replace the wires on the passenger side. I called Toyota and they told me it was up to the discretion of the tech. I called the tech at the Chrysler Center and she told me that they couldn’t do that because they would have to file a report and then deal with Toyota. I was not happy with that response and I said oh so you are telling me that’s too much work and I am on my own. I j

09/17/2021 ODI #11433340.0

The contact owns a 2015 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and referred the contact to NHTSA. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

06/21/2021 92,000 mi Crash ODI #11421631.0

The contact owns a 2015 Toyota Venza. The contact stated that a drunk driver hit her vehicle on the driver's side while stopped at a stoplight. The contact stated that the airbags did not deploy upon impact. The contact was taken to the hospital and was treated for her injuries. The front seat passenger sustained shoulder injuries. A police report was filed at the scene. The whereabouts of the other driver were unknown. The vehicle was initially towed from the scene to an independent tow yard and then to an independent body shop where the vehicle was repaired. The contact recently received a recall notice for NHTSA Campaign Number: 21V257000(AIR BAGS) which she linked to her failure. The dealer nor the manufacturer have yet to be notified of the failure. The failure mileage was approximate

04/29/2022 ODI #11462736.0

The contact owns a 2015 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

cruise control 2 complaints shown

11/17/2015 6,280 mi Crash ODI #10794353.0

I was approaching a stop sign at the corner or church and main streets in chester, vermont at less than 10 MPH the car surged forward and would not stop. I t-boned a car coming down main street and the car continued to surge across the road. This is a surging problem that Toyota is fully aware of.

10/28/2015 2,700 mi Crash ODI #10786599.0

On august 18th, I was driving my husband's 2015 Toyota venza. I ordinarily do not drive it as the vehicle has a surging forward problem. When you take your food off the gas pedal, the vehicle surges forward which one can compensate by quickly hitting the brake pedal. My husband has gotten used to the car doing this so it does not bother him. On this particular day, I was driving along a 2-lane road on a somewhat main road with some businesses on either side and I was driving about 35 MPH. We were approaching a popular ice cream plaza when I saw the vehicles up ahead stopping as one of the cars was waiting to cross over to the ice cream shop. I took my foot off of the gas pedal but the car surged forward at a faster speed. I immediately put my foot on the brake pedal but the car cont

brakes 1 complaint shown

10/24/2018 50,000 mi ODI #11142475.0

Tl* the contact owns a 2015 Toyota venza. The contact stated that the rear brakes vibrated and then seized while driving various speeds. There were no warning indicators illuminated. The vehicle was taken to gosch Toyota (located at 350 carriage cir, hemet, ca 92545, (951) 808-3134) to be diagnosed, but a failure code could not be found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

body 1 complaint shown

09/08/2020 ODI #11353818.0

Hood is stuck close. It has happened at least 3 times. Possible problem is latch. The vehicle is stationary and engine not running parked in garage.

engine 1 complaint shown

08/02/2017 ODI #11012282.0

Strong rotten egg smell in the cabin upon hard acceleration.

visibility 1 complaint shown

07/29/2017 39,000 mi ODI #11011450.0

When the wipers cross the glass in the rain it creates a haze almost like when you need the defroster to clear the window but this problem is on the exterior of the glass. During dry weather the problem does not exist. Not a wiper issue, defective glass

suspension 1 complaint shown

07/29/2015 5,199 mi ODI #10744760.0

Problemas con el trendelantero y sitema del platos

Showing 300 of 27 total complaints. The full federal record is available at nhtsa.gov/vehicle/2015/Toyota/Venza#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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