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ProblemsByVin Index / 2015-VOLKSWAGEN-E-GOLF / COMPLAINTS
Full complaint record · NHTSA

2015 Volkswagen e-Golf owner complaints

28 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

electrical 13 complaints shown

16 total in this category · moderate · avg repair $850 · see electrical cluster analysis →
12/22/2016 25,555 mi ODI #10937081.0

I experienced this error "electrical system failure: stop!". I couldn't use my car. I had to wait for couple of minutes and after this everithing was back to normal

12/19/2015 2,800 mi ODI #10811289.0

While driving approximately 25-30 MPH, the vehicle shuddered briefly, and the electric drive turned off. The driver airbag was disabled, in addition to steering and brake assist, and other safety features. The warning message appeared on the multifunction display stating "electrical system failure, stop!" I enabled the hazard lights, coasted to a stop, and placed the car in park. After several attempts, the electric drive would not restart. Vw 24-hour roadside assistance was called, and the vehicle was towed to a vw service center.

12/18/2016 19,000 mi ODI #10936112.0

After charging time resumed, the car doesn't release the charge plug . Charge light turned red.-lock won't release.-the car is stuck because the pin is stuck and it won't unlock. At the end of the day it unlocked by itself now it happened for the second time after only 3 days since last time.

12/09/2015 ODI #10809311.0

I just experienced this error "electrical system failure: stop!" on the way home form san francisco to oakland thankfully I was already over the bay bridge. The car just lost power and stopped. After the car stopped I put on the hazards put on the break and turned the car off I had to do about 5 attempts to turn the car off, while still in the car I locked the car then re opened it with the key fob and pushed the start button the car came back to life and the dash read "ready" in green. I was then able to drive the car home. I decided to take it to the dealer today instead of waiting until tomorrow no point in wasting a day. The error "electrical system failure: stop!" happened again 3 times each time I was able to turn of the car wait and turn it back on again although it drove it defin

12/01/2015 2,250 mi ODI #10807870.0

The e-golf was in motion on a pedestrian road, the vehicle stopped without warning. Then, a message displayed stating something like "error: electrical system." the car would not move at all. The car was turned off and on again, yet nothing happened; it could not be restarted, the windows wouldn't roll down, and the car had to then be pushed to the side of the road in "neutral" for safety. The cause of this problem was unknown. Roadside assistance was called and the car was towed to the local Volkswagen dealership/service center. The service people at the dealership did not know what the problem was and they called Volkswagen for a specialist to come out. A specialist came about a week later and the specialist also was unable to determine the problem, however, a week later the deale

11/15/2016 4,800 mi ODI #10926245.0

There are multiple conditions under which the car's charging connector allows removal of the plug from the vehicle while power is engaged. This has lead to sparks being generated on removal. The conditions involve the failure of the physical locking pin on the charge port, and vw's incomplete implementation of the j1772 charging standard, specifically around the proximity circuit.

10/22/2016 17,653 mi ODI #10918074.0

At about 17500 mile on odometer, I had just unplugged this electric car from a public level 2 charging station and saw a warning "error: electrical system. Stop!". I assumed it was just a light when first turning the car on so shifted into reverse. ( I was parked in a standard parking lot, racking the charger. The car started rolling out of the spot, but had no power. I was able to apply the brakes and not roll into traffic. The car was towed to vw and I am told that two seperate small batteries had a problem and neede to be replaced. This has occurred and the car should be returned in a few days. I'm worried about another failure happening when I am driving with kids in car, as has been reported on your site.

10/14/2019 25,000 mi ODI #11268374.0

The vehicle intermittently will not unlock/release the charging connector from the connection port. When this occurs, the emergency release procedure for the vehicle will not release the charging connector. The charging status indicator is red. Eventually connector finally releases but after either hours of waiting or sometimes hittting the connector to jar it free. During the locked condition, the vehicle is not moveable - will not operate. If it occurs at a public charger, the car is literally tied to the charger and building, unable even to be towed. Chargers can be in some kind of bleak, scary places. Not always where you want to be trapped alone at night. There are many reports by other owners/drivers of the same year and model, see: https://www.myvwegolf.com/forum/viewtopic.php?f=12&

09/21/2017 21,000 mi ODI #11024860.0

My vehicle is parked plugged into a 240 v charging station in my garage/driveway. I cannot disconnect the charger because the red light on my car is on solid red and the lock will not disengage. According to the manual, when the light comes on red solid to seek expert advice. However, no one at the Volkswagen dealership knows how to fix it. Now my vehicle stuck in the driveway and can't even be towed because it is attached to my house.

09/16/2019 47,000 mi ODI #11255767.0

The 2015 egolf locks the charging connector onto the vehicle during charging. This functionality has two (at least) benefits to the vehicle operator. One benefit is that the (very expenseive) car charger's power supply can't easily be stolen during charging. A second, safety-centric, function is derived by not allowing the charging port to separate while a charge is underway preventing possible electrical arcs and electrocution. The locking mechaism intermittenly fails to unlock together with the rest of the doors and functions on the vehicle. This has several potential dangers to a vehicle operator. Wheh the charge connecter will not release, the vehicle will start and might create a situation of being stranded at night in a publc charging location. Tjrtrrwert---9rr-rrwpwrhis has hap

09/13/2016 8,727 mi ODI #10906064.0

On august 28 2016 prior to charging e-golf, charging system failed causing the damage on the electrical system and battery. The car was parked on the ucsd thornton parking lot. At that time car odometer shows 8727 miles. Volkswagen didn't (failed to) inform me about the recall for the software that control charging system and battery charging. Not sure if the software for the battery/charging system is the only problem since the Volkswagen of america state that battery needs to be inspected, tested and if broken fixed or replaced. Since then the car has been unable to start or move. Volkswagen of america take the car to oxnard the only available service center for e-golf in california. The car has not been fixed yet since the august 29th when the car has been diagnosed with the battery and

08/08/2017 27,000 mi ODI #11013776.0

Today, while driving on local road, car started to shake and message appeared "battery malfunction" and car just died while running 40 MPH. After I turned it off and on after few mins everything was fine for another couple of hundreds feet and then it repeated again. This time while I was on the traffic light.

08/06/2019 26,415 mi ODI #11241947.0

EV charger will not disengage from port even when car is unlocked with remote. Red light indicating charging failure remains and charger must be removed using emergency disengage pin which is difficult to access and car is immobilized while charger remains stuck. Electrical error message requesting service comes up on dashboard two days but disappears upon restart of vehicle.

other 4 complaints shown

12/22/2021 ODI #11444703.0

There is a known issue regarding a software update required to keep using the heat and cooling options on 2015 and older eGOLF models. Without this patch the heating and cooling of the vehicle will cease to operate. This includes the defogging capability for front and side windows in cold weather. On more than one occasion, I have had to wipe condensation from the windows while driving due to the failure of the heat pump. VW is aware of this software issue, but for vehicles out of the standard warranty will require a service diagnostic fee as well as a large repair cost for essentially a software upgrade. VW owns the diagnostic tools and software so there is no third party way to fix this issue. Affected vehicles should have the software update applied so visibility is not affected during

12/20/2015 1,020 mi ODI #10811305.0

The e-golf lost ability to drive, there is a red triangle with an exclamation mark on the dash, and the red car icon with an exclamation on it, indicating a "electrical error" according to the manual. All other functions of the car seem to be working, except it won't start, and the key fob lock/unlock is not responding, so my car is stuck in the middle of the parking lot unable to move. Having the no choice because my car was not moving and sitting in the middle of the valet parking lot, I told them to do it, in the mean time the valet had "his boss" come and look at the car, this guy took my key fob, pressed lock/then unlock, held if close to the stop/start button, and depressed the brake, suddenly the car restarts, dials move, he does this a few times and now the car is completely no

08/02/2021 ODI #11427386.0

The trim located around the gear selectors has separated leaving a sharp chrome edge that cuts your hand when reaching into the cubby beyond the shifter. This issue was corrected by VW Canada in a recall but not by VW US. It is a known issue and is prevalent across the golf lineup.

07/05/2018 50,000 mi ODI #11109747.0

Car will not detach/release from charger in intermittent but regularly occcurring frequency. Happen about once weekly. Leaves driver stranded. Have now started using rubber mallet to tap charger free. Vehicle is always stationary.

powertrain 2 complaints shown

3 total in this category · moderate · avg repair $2,500 · see powertrain cluster analysis →
12/18/2023 ODI #11560661.0

I was driving and the car shuddered and lost all power and would not accelerate. The car glided to a stop, but there were no shoulders so I was stuck blocking traffic. Later, the police helped push it to a side street where it was safe to park. The dashboard displayed the following error: "Error: Electrical System. Stop!" This message occured at the time of the failure. There were no symptoms or warnings prior to the failure. This message can not be found in the owners manual. Turning the car off and on does not change the situation. The vehicle has not been inspected by a dealer and is awaiting a tow to a dealer

07/05/2016 1,500 mi ODI #10882754.0

Vehicle was travelling ~40 MPH on public road. Reached down to press "mode" button to left of shifter twice to switch to eco mode. Pressed "power" button by mistake. Two presses of power button causes vehicle to shut off, even while moving. Vehicle suffered total loss of power. Was able to bring vehicle to a stop thanks to limited traffic, engaged park, and pressed power button to restart vehicle. Mode and power buttons are right next to each other, both require two button presses to either engage eco mode (mode button), or activate emergency vehicle shutoff (power button). Not enough differentiation in feel to determine which button is being pressed without taking eyes off road and looking down at shifter console.

steering 1 complaint shown

09/18/2015 2,300 mi ODI #10765206.0

I was driving my 5-month old vw e-golf on a city road with heavy traffic and traveling about 35-40 MPH when all of sudden my electric car shut off and came to a shuddering stop. It felt almost like another car had hit me from behind. The electric vw golf came to such an abrupt stop that the car behind me nearly hit me. But, they were able to swerve around me. But my car remained stuck in the road and with an electric failure message on the dashboard. The car would not start or even move. I was frightened by this incident. The vw car dealer worked on the car and consulted vw. Vw stated that it was likely caused by the driver hitting the start/stop button by accident. But, I did not press the button. The vw dealer was able to re-set all the electrical components and get the car ru

Showing 300 of 28 total complaints. The full federal record is available at nhtsa.gov/vehicle/2015/Volkswagen/e-Golf#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-07-26. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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