This vehicle's VIN report shows no open recalls. Yet I smell fuel in the cabin and have on multiple occasions seen evidence of fuel leaked on the ground. Other 2015 jettas do have recalls for a fuel rail leak. My vehicle appears to have the same safety issue. I believe my vehicle should also be included in the safety recall. I ask you to include it in the existing safety recall. Thank you. *tr
2015 Volkswagen Jetta owner complaints
193 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.
other 4 complaints shown
Received safety recall letter from vw of america. As indicated in letter, I've experienced refueling issues; I tried to contact serramonte vw for service. Not only was I unsuccessful in getting through to the service department, their webpage for initiating service requests is currently inactive. Hoping you will notify serramonte vw to be accessible so as to respond to safety recalls. This is my experience but there are likely other owners who have experienced the same issue of getting in touch with serramonte vw. The dealership should not be so busy as to not receive phone calls.
I rented a vehicle through hertz to drive for lyft. I discovered the car horn didn't work when someone cut me off and I had to swerve to avoid them. This caused me to hit a curb and ultimately lose a hubcap. Hertz wants to charge me for hubcap... When I informed hertz about the issue I was told that they only inspect the body of the vehicle, not whether it functions. When pressed, they insisted that it was lyft's responsibility to check that the car is working and safe. Lyft claims it is the responsibility of hertz to inspect vehicles are working properly.
I started to smell of gasoline in my car while driving it. Called vw group of america costumer service number who suggested I take the car to a dealer for inspection. After inspecting the car for two (2) days, the dealer, south motors vw, verbally reported the problem cause was a fuel leak at the injection system: fuel rail. Just as described in the 15v028000 recall. Vw group of america has declined my request to accept this failure as part of the reference recall under the allegation that the vehicle identification number (VIN) is not part of the recall and the vehicle has more than 36,000 miles. (actual mileage: 47,500). I understand the recall is VIN selective, but it's not out of coincidence that my car was assembled in puebla, mexico; the manufacturing year falls in the recall categor
steering 3 complaints shown
Tl* the contact owns a 2015 Volkswagen jetta. The contact stated that the horn in the vehicle would not sound. The manufacturer was contacted. The vehicle was not diagnosed or repaired. The dealer was not contacted. The contact experienced the same failure with previously owned Volkswagen jettas. The VIN was unavailable. The failure mileage was 10,000.
The window has a mind of its own. I went through the manual to troubleshoot it, worked fine for a day then right back to what it was before. Everything that has to do with the driverside door, expect to open from the inside just went haywire with no warning. The mirror defrost doesn't work and the outside door handle won't open any longer. When I turn it is now making a stage squealing noise. My car is only 4 years old. Should not have any of these issues.
I bought my car in july 2015, new, from larry roesch dealer in chicago, after waiting 8 hours in the waiting room for them to "clean my car in the back shop"- while several other customers came and went with their new cars. After only a few thousand miles on my car, it needed to have a quart and half oil added to it and the oil light came on. I took it into the dealer and they said it was "normal". After I called the manufacturer to request a letter stating my car was clear and did not have any recall issues, I was told the letter could not be issued because there was, indeed, a recall issue which had to do with the camshaft. I was told this issue did not have a fix for it and would not have one until march 2016. I requested a letter stating it would be safe to drive the car with my c
suspension 3 complaints shown
My 2015 Jetta SE was making noises in the left front end. I was driving when something fell off my vehicle. I was able to stop and pick up the item that fell off. It was part of a coil spring that was from the left front side of my car. The VW dealer replaced the left front coil spring. That was 6 months ago. Recently, I heard a loud bang from under my car and a couple of days later a piece of coil spring came off of my car again, this time from the rear. I will be bringing in my car on 12/28/2022 to get this coil spring replaced.
The passenger side front suspension coil spring broke during cold weather while turning off the road to a store parking lot. Did not drive through any potholes or similar things that would stress the spring. Earlier this year, in march, the front driver side spring also broke in cold weather while pulling into a driveway.
The horn keep malfunctioning it works sometimes the car don't have lose power when I go up hills and smoke is coming from tail pipe
airbags 3 complaints shown
A warning lamp came on that I didn’t know what it was for. It came on yesterday along with a tire warning lamp. The steering wheel buttons won’t work. I had it inspected by a local service center and it was confirmed to be the clock spring. I was informed it may fall under an active recall. It is a safety issue due to the airbag not being able to deploy if need be.
Driving on free way 210 catching on ramp 5 s fre way both front and back left tires exploded on driver side airbags did not deploy at inpact the modgile was defected I was so shoked scared but my sensor was on., ant the heat coming out of the dash board and steering and un sure confusion. *tr
2015 Volkswagen jetta. Constituent writes requesting for airbag on-off switch. *ld *js
electrical 3 complaints shown
Tl* the contact owns a 2015 Volkswagen jetta. While driving at various speeds, the contact grabbed a cellular phone out of the storage compartment in the middle console of the vehicle. The contact stated that at that time the on/off switch was accidentally depressed, causing the vehicle to shut off while still in motion. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 4,200.
1. Overtime, i noticed my car starts to jerk during acceleration and would accelerate, completely stall for about 2 seconds before getting back in forward motion. It when that jerk happens, it feels like the car is suddenly in neutral for those few seconds. This has been happening more frequently and has now been happening every other green light. This seems dangerous and I also don’t like that it does this on the highway. 2. steering wheel has some resistance issues. 3. ECM is malfunctioning because my dashboard constantly shows at least 5 incorrect warning check lights. Sometimes they change to other check lights, sometimes they appear and disappear when it wants. Very frustrating.
Horn will not function below freezing ambient temperature; likely moisture inside has frozen the mechanism; works fine once ambient temperature has risen above 32*f
powertrain 2 complaints shown
The car was stalling at stops and the engine warning light came on. We took it into Autometrics (509) 766-2002 in Moses Lake, WA. They informed us that the transmission was cracked and needed to be replaced or it would ruin the engine. In researching this problem my wife found a recall 34J6. This recall covers Hybrids from 2013 to 2015 for this very problem. our car was manufactured in February of 2015. Called Volkswagan of North America. They informed me that the recall was vin specific and that our vin was not included even though the problem is the same. The car has not been inspected by the manufacture as of this filing, The car is currently stored under a car cover at our home. Can you please help revolve this dispute over the recall inclusion. Thanks
In the past few months, the vehicle stopped in the middle of the road on various occasions. It was taken to a VW dealer, who found nothing wrong with it. On November 11, 2021, the vehicle stopped in the street, and would no longer move, forward or reverse. It was towed to a VW dealer, who found that the transmission had failed. Currently, we are attempting to reach VW corporate to find out our options.
seatbelts 1 complaint shown
Seat belt buckle will not engage to lock into place multiple times into the buckle itself. It can take as many as a dozen to two dozen times to lock. Few times when it locks it disengages when pressure is applied by chest or waist during driving conditions.this is the driver side only as of now.
engine 1 complaint shown
The contact owns a 2015 Volkswagen Jetta. The contact stated that the EPC light illuminated, indicating that there was an engine control malfunction, and the vehicle started shaking. The throttle became stiff. The contact veered off the highway and to the side of the road. The contact drove home with the hazard lights flashing. The contact then spoke with the dealer however, no appointment had been scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.